Hotel Dengan spa di Niigata Prefecture, Japan

The hotel is quite large, and the signage isn't very clear. Everything else was satisfactory, but the buffet restaurant doesn't match the hotel's size. It's too small, and the front desk didn't mention that reservations are needed. Since the hotel is on a mountain, the restaurant is the only option if you don't go down. However, the buffet restaurant has limited seating. Without a reservation, I was seated outdoors, but there were no lights. They offered to hang a temporary lamp, but it would attract a lot of bugs, so I declined. I ended up eating instant noodles, which left a bit of a sour note on my trip.

This is a hotel I'd definitely stay at again. It's super close to Yuzawa Station, just a 3-minute walk away. All the good restaurants in town are basically right around here. The room was really comfortable, and they even provided freshly ground coffee and a great selection of tea sets so you could brew your own. The hot spring was fantastic; the public bath was already so relaxing, and the private baths were even better – free and no reservation needed! Breakfast was also delicious, though the portions were a bit small. And there's free late-night ramen available, which tasted amazing.

The hotel's location is excellent. You can see the Yuzawa Grand Hotel nestled on the mountainside right from the west exit of Echigo-Yuzawa Station. It's about a 5-minute walk, though the large, steep slope at the hotel entrance requires careful walking, especially after a snowfall in Echigo-Yuzawa and when pushing luggage, to avoid slipping. We booked a Japanese/Western-style room, and the hotel gave us a room on the 7th floor of the South Wing, directly facing the station. The views were absolutely superb, especially the distant mountains after a snowfall – truly the 'Snow Country' I'd imagined. The room had two beds, and a futon was set up in the Japanese-style area, making it perfect for families with two children on a ski trip. There are two onsen (hot springs) on the hotel's first floor, and the open-air bath is particularly memorable, especially when you catch a heavy snow while soaking outdoors. An unforgettable experience! The hotel exudes the charm of an established onsen hotel, with attentive and meticulous service. Yukata and towels are changed daily. Although the facilities show their age, they are still perfectly functional, especially the in-room mini-bar/sink area, which was convenient for eating bentos in the room after skiing each day. Oh, we didn't book breakfast or dinner; we got all our meals from the convenience store inside the station and nearby restaurants. The hotel's excellent service was also evident in many small details, such as the free rain boots at the entrance and the weather forecasts for various ski resorts. I particularly recommend the ski rental shop right outside the hotel; they have a great attitude, reasonable prices, and the ski gear and helmets are all very new. In summary, it was a very satisfying stay in every aspect. If I come back to Echigo-Yuzawa during the ski season, I will definitely stay here again!

The lady at the counter was so accommodating. Provided everything we needed and was happy to help in any other way. Spoke a little English but used google translate to help. We couldn't use the dining room for dinner, I think that had to be booked in advance. There was only one or two other places open in town at 7.30pm for dinner. So wasn't many options. The room had stains all over the floor, but otherwise the beds were clean, and comfortable being on the harder springy side, and the bathroom was very clean. The onsen was amazing. The room was a good size, and had extra toilets down the hall if we needed them. The Japanese breakfast that was provided was fantastic. We only stayed one night because we were walking the next day just near there otherwise would have stayed in a bigger town, because of the limited outside facilities. But for the price and it was convenient it was good. Would stay again if I had to, but otherwise would go for a bit nicer place.

I live in Japan and travel there a lot. I spent four nights in this hotel, which claims to be eco-friendly, but like other hotels recently, uses this as a pretext to cut costs. Indeed, the room was only cleaned once, and the disposable toothbrushes provided on the first day were only replaced a second time during the entire stay. The sheets were never changed, and the bed was made only once. The used towels weren't collected daily. Is offering disposable toothbrushes conceivable with a supposed commitment to environmental responsibility? No. Does not making the bed have anything to do with this so-called environmental responsibility? No. Offering a smoking room near the reception area that reeks of smoke in the hotel entrance... is that eco-friendly? No. Is it respectful of non-smokers? No.

This family-run hot spring hotel, with over 160 years of history and passed down through three generations, is a charming hot spring hotel on the shores of Lake Kamo on Sado Island, Niigata. The breakfast and dinner were delicious, and the Japanese-style rooms were spacious and bright. We stayed for two nights, and on the day we left, the hotel manager personally drove us to the ferry terminal. We were very comfortable and happy during our stay, and we would like to thank the hotel again!

Nice hotel withe rooms of various sizes. For me it was spacious enough. Bed was comfortable, would have liked one more cushion. Room was clean an I liked that i could open the window. It was quite hot in the room because the heater was turned on. Even if i turned it off hot air came out. Room was clean and had everything i needed. You can also get things at the front desk. Breakfast was buffetstyle and really very good with a lot of choises, both Japanese, local and western. Location was very convenient near the train station. About max a 5 minutes walk. Near the hotel there are a lot of places to eat or have a drink. At the station is a shopping mall.

Not far from the station, about a 5-8 minute walk, but there's a small slope, so you'll need some arm strength if you're pushing luggage. The staff were very friendly. The room had tons of amenities, so you definitely won't run out of anything. The hot water for the shower was super hot with great water pressure. Breakfast and dinner were included, and while the food was tasty, the menu was exactly the same every day.

The service was excellent. The shuttle bus picked us up and dropped us off at Yuzawa Station East Exit, and it only took 5 minutes to get to the hotel. The outdoor onsen (hot spring) was amazing, with continuous snow-capped mountains right outside. The hotel also offers a partnership with a ski rental shop and provides transportation to various ski resorts. Dinner was served in our room and cost 7,700 JPY per person.

Spacious and comfortable room. The onsen is quite large and well equipped, however the downside is that it has no view. The hotel also has locker room for ski equipment which is very convenient. It takes 10 minutes to travel from the hotel to the Akakura Onsen town and most other ski resorts in the area, driving is recommended but there are also shuttle services.