Hotel Dengan parking di Xorazm, Uzbekistan

We stayed in a premium room for 2 nights. The hotel is mostly well reconstructed, and the staff was helpful. It is only a 5-minute walk to the main entrance of old Itchan Kala. The room was okay; a large bed, enough tables for a short stay, a modern toilet, and a good shower with strong water pressure (our room was on the entrance level). The internet connection was also fine. I believe it is related to the city’s old infrastructure, but there was always a bad smell coming from the drain, especially after taking a shower. We had to open the room door and window to air out the room. The breakfast was the weak point. It was the worst breakfast we had in Uzbekistan. We went at 7:30, and the sliced fruits (banana and apple) were no longer fresh and had already turned black. The boiled eggs were cold. They also tried to serve European-style pastries, but I had the worst croissant I have ever tasted. Uzbekistan actually has very good bakeries and pastries. Instead of trying foreign products, they should focus on their local delicacies, which they can prepare much more successfully and tastefully. There were also not enough vegetables and no greens at all. They only served cucumbers, which is disappointing considering Uzbekistan has excellent vegetables and fresh herbs. During check-in, they offered cold tea/juice and nuts. The tea was tasty and refreshing, but the nuts were stale. They really need to improve the food section significantly. For our last day, since we had to leave early, they offered us a boxed breakfast during check-in and took note of it. However, at check-out, nothing was prepared. The receptionist had no idea about it, and we did not have time to wait.

Advantages: The hotel's location is superb, just across a passage from the old town. The lobby and rooms are clean, and although the staff faced many issues, they still tried their best to resolve them. Disadvantages: 1. The hotel system is chaotic. I booked breakfast through Trip.com, and confirmed with the hotel before departure that breakfast was included. However, at check-in, the staff spent a long time looking for my booking, then said I hadn't booked breakfast. I thought it was resolved after showing them the documents, but the next morning I was stopped again at the breakfast door, told they couldn't find my breakfast room number. 2. Although I knew the hotel only opened in October, all the facilities were still not ready. Upon entering the hotel, I could smell a strong odor of formaldehyde from the renovations, especially in the rooms, which was unacceptable. 3. The hotel TVs couldn't connect to YouTube or Netflix. 4. The breakfast selection was very limited, there was no prepared food counter, and even the toaster was broken. 5. The water dispensers in the corridors didn't provide hot water, and this didn't work even after I complained to the staff. 6. Although the staff were friendly and helpful, they clearly lacked training.

Pros: -The swimming pool is very enjoyable in 44° weather. -The hotel runs a free shuttle to the old city of Itchan Kala (and will pick you up from there within 5 minutes of calling them). The ride takes 7 minutes (but it takes about 30 min on foot, which makes it less convenient than staying within the old city proper -- but cheaper). -Nice and friendly staff. -Bathtub! (Although weak water pressure) -The mini fridge in the room (first time in Uzbekistan!) was brilliant: makes for much colder water than you can buy anywhere in the country! -Staff very kindly allowed me to stay a whole extra day (before my evening flight) for free! (Low season has its perks) Cons: -Unexplained and lengthy (20+ min) power outages, at random times (but often around 10 pm). I suspect this had to do with their electricity generator. During those outages, there'd be no water in the bathroom either. -Lots of wasps in the garden and around the pool -- no issue while enjoying the pool, but when I explored the garden I bumped into a nest, got swarmed and stung thrice... -Breakfast was included but did not impress.

The hotel is located in the old city, which is great for daily strolls, allowing us to easily return for a rest whenever we wanted. They offer triple rooms, and while breakfast is simple, it's filling. The staff's English is excellent, making communication seamless, and the service is good. You can call the front desk to book airport pickup and drop-off. The hotel terrace offers fantastic sunrise views! However! When we arrived, the hotel was undergoing simple renovations, which Trip.com and its agents failed to inform us about! This seriously affected our health! But once we checked in, it was non-cancellable! And at that time, we weren't even sure if we could find another hotel. There were paint cans in the hallway, so our room had a strong renovation smell. I immediately contacted Trip.com customer service, but regrettably received no response, absolutely no response! Not even from a human agent! It wasn't until I checked out that they offered me a so-called 'solution'! I expressed my dissatisfaction to customer service and hoped Trip.com would take international bookings seriously and fulfill its responsibilities! Regarding the hotel service, after I reported the issue, the front desk attendant showed me all the remaining rooms, but unfortunately, they all had the same smell. He then helped us turn on the ventilation fan; in short, he did everything he could to help. We had no choice but to make do for one night. If you plan to stay a month from now, I would still recommend it!

Cleanliness: The hotel was thoroughly cleaned, and I didn't encounter any unpleasantness throughout the property. Location: It's one of the few hotels located within the city walls of Khiva. Amazing! Staying inside a World Heritage site was a truly precious experience. Since it's within Khiva's city walls, you might have to walk a bit from outside the walls, so that's something to keep in mind. Service: Very good. When I mentioned I wasn't feeling well during check-in to the gentleman at the counter, he asked me about my health the next morning. We also had a great cultural exchange, discussing topics like Japanese cherry blossoms and soccer. Facilities/Amenities: Generally satisfied, but I'm giving it 4 stars because there were no slippers in the room and the shower door was extremely heavy.

This hotel exceeded all expectations! The location is unbeatable, placing you steps away from main attractions. Our room was remarkably spacious, spotless, and impeccably maintained throughout our stay. What truly set it apart was the staff—their exceptional kindness and genuine hospitality made us feel truly welcomed. Absolutely unforgettable!

A cozy, small hotel with very attentive and friendly staff. The room was clean and very comfortable. The breakfast was delicious, with all the main breakfast dishes available. It might not be enough for those used to extensive breakfasts in chain hotels, but we were very satisfied with the taste and quality of the food. A pleasant bonus was the view from the terrace, offering a magnificent cityscape (photos of sunrise and sunset are beautiful!). We had a small issue upon check-out – we forgot to book an airport transfer – but it was quickly resolved.

The hotel is located near the main attraction, which is very convenient. The room is nice, and there are laundry services, currency exchange, and massage available. However, there were some drawbacks: the room lacked disposable amenities and a bathrobe. Also, there was a musty-smelling towel, as if it had been forgotten in the washing machine; the smell was awful, but they replaced it immediately. When I wiped the wet floor with the foot towel, it turned grey from dust. The breakfast for a 7000-ruble room seemed meager to me. The towels in the hotel look old and are also stiff. I would not repeat this experience; I believe for this price, one can have a more pleasant stay.

I don’t like the series, the hotel is very beautiful, the decoration is good, the sanitary conditions are very good, it is very quiet, the service attitude is good, but the infrastructure is really bad, I stayed for two days, of which there was a power outage for half a day, and the water was cut off many times. I have to call the front desk for a while to have water and cold. Hot guess, I haven't taken a good bath, breakfast is more perfunctory, not even an omelette, just a few basic ingredients and bread slices for salad, shabby, and the tableware is obviously not clean, not recommended.

A wonderful hotel located inside the fortress. The staff are friendly, and everything is clean and fresh. In warm weather, you can enjoy breakfast on the large open rooftop terrace, but since it was a bit chilly, we had ours in the cozy breakfast room. The breakfast offered a great variety and was very delicious.