Hotel Pet Friendly di Ontario, Canada

Arrived late at night, check-in was quick and easy, the room was clean, and got everything we needed. Kids love the swimming pool. Breakfast was good, staffs are very nice and helpful. A/C was loud, but our kids were able to sleep through it, so it was not a big issue. Overall, a friendly, simple accommodation , we were happy with our stay.

It was my first time in this city. The hotel is new and the service is good. The location is excellent, within walking distance to the lake, with many restaurants nearby and convenient transportation. It was a great experience.

My mother in law stayed here for a night and said everything was fine. No complaints. Easy to find, clean.

I chose this hotel for a layover and was quite satisfied! Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries. Cleanliness: Clean and tidy. Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing. Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.

The hotel is nice, facing the harbor, with great views! Kingston is a small town near Toronto, Canada. It is surrounded by Queen's University, the famous Kingston Prison, and the boat tour of Thousand Islands Lake. The ecology is very good. We also saw snakes in the boat harbor🐍

The location and environment are impeccable, and I have to say a few more words about the food and service. Since we arrived after 9pm, the French meal that ended at 10pm was not suitable, so the waiter introduced us to the international fusion cuisine opposite. The taste was good and met our expectations, but the variety was a little less. Diago at the front desk is what I want to introduce today. We are a family of three traveling, and I booked a room in my husband's name and my own name. That Diago actually asked a strange question, ”Are you three staying in one room?” I just thought he was not proficient in business and didn't care. Then he said that the single room I booked was queen size and he helped me upgrade it to king size. He also said that the double room I booked was also a queen size bed. I showed him the order, ”1.81 meters big bed”, he still insisted that it was a queen size. My husband also said that other people's king size might be 2.00 meters. I asked if he could also help me upgrade to king size, and he readily agreed. We thanked him. Walking into the room, the small window saw other people's roofs and a road. Where is my view? I went downstairs to argue with Diago. The 1.81-meter bed I booked is already a king size, but you didn’t upgrade it for me. I booked a room with a view, so what about the view? Diago said that 1.81 meters refers to the length of the bed. I asked him in return if the 1.51-meter and 1.31-meter beds provided by the hotel also refer to the length? Until then, I still thought he was not proficient in his business. Diago was speechless and said that I would go and ask. When he came back, he argued that the room I gave you was bigger, but what I wanted was the view! I said that the view was my first consideration and the room size ranked second. Diago hesitated for a long time before saying that there was no room with a view tonight, ”What?!” At this time, I firmly believed that his previous series of actions were intentional! As compensation, Diago gave me a simple breakfast for two people in the fourth-floor lounge for free the next day. To be honest, the breakfast was really average.

Wonderful stay. Everything was good and reception was perfect. I suggest and use next time too

The hotel is in a prime location with convenient transportation, and it is very convenient to go to the city. The lobby is spacious and bright, the staff is warm and polite, and the check-in is fast and efficient. The bed in the room is soft and comfortable to sleep on. The facilities are complete and the smart devices are easy to use. The bathroom is clean and the toiletries are also good.

I really enjoyed my stay here! I loved the 24 hour service in the dining area, as I got back to my room pretty late and was craving a snack - 24 hour Starbucks for the win! I stayed in a Standard King Room which I enjoyed; spacious and comfortable for solo travelling. The bed was comfortable and I enjoyed setting the room to a temperature I like. The bathroom was clean and bright. There were a couple areas I noticed in the bathroom that could have had more cleaning attention (sink and mirror), but nothing awful that would make me never want to stay here again. Overall, I enjoyed my stay for the price I paid and time spent in the room, and will certainly use this hotel again in the future.

wifi is not free and hard to get access. also, somebody opened the door without knocking at around 10:30-11 while we are still resting. at first there was a lady knocked on the door and when I opened it she said she’ll comeback. it was clearly indicated that checkout before 12.