Hotel berhampiran City Centre,Liverpool87.5% pelancong memilih kawasan ini
PPengguna Tetamu2025.06.03
When we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC.
I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did.
Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there.
I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this
Hotel berhampiran City Centre,Liverpool87.5% pelancong memilih kawasan ini
PPengguna Tetamu2026.02.15
Location is great. It’s across the road from the Albert docks. 1 minute’s walk. 🚶
Breakfast is great. Staff are efficient and helpful and check in was rapid. We had a great time.
The rooms are clean but grotty, they feel like too many stag or hen dos have been through the hotel. This is not the staffs fault, the shared space is lovely and has a good vibe. The rooms do have a working tv and great internet but are below standard to what I had expected of Ibis. 🛜
The staff and the service was absolutely fantastic the cleanliness is superb 👌 though out the hotel 🏨 the food 🥘 is absolutely fantastic the service for the food is fantastic an it’s help yourself an all you can eat which is good 👍 they allowed us to checkin early aswell which was very kind of them to allow us to do that the rooms are clean an fresh an tidy an warm an the beds are so comfy had fantastic nights sleep 😴 had an amazing time 🕰️ the bar is good aswell an the entertainment is excellent aswell an all the staff are absolutely 💯 amazing 🤩 an was there when you needed them aswell an nothing was a trouble for them they helped us with our stay an was absolutely fantastic aswell an we will definitely will be returning aswell it’s absolutely fantastic an we loved 🥰 our stay from Nikki smith and Damo and also boss man the dog 🐶 thank you for a lovely 🥰 stay xxxx
Hotel berhampiran City Centre,Liverpool87.5% pelancong memilih kawasan ini
CClaire.B2025.11.26
Stayed one night with my daughter for my birthday. The hotel is very central and the reception staff were welcoming. Our room was large and modern, but extremely dark, if you plan on doing makeup, it might be worth bringing a lighted mirror.
I had requested a quiet room and was placed at the back, but unfortunately there was a constant noise that sounded like a generator, as well as the sound of glass bottles being emptied somewhere. Some guests also returned around 4 a.m., so I was lucky if I got an hour of sleep.
That said, I would still stay again.
Hotel berhampiran City Centre,Liverpool87.5% pelancong memilih kawasan ini
PPengguna Tetamu2025.10.21
Very nice room. Very helpful staff and also lovely breakfast. Found the location perfect when traveling via train. Attached to Liverpool Lime Street station so very convenient. Would stay there again happily
Hotel berhampiran City Centre,Liverpool87.5% pelancong memilih kawasan ini
LLizHaigh2024.10.24
Wonderful location. Very nice reception area and bar. Comfortable bed and pillows. Short of a few niceties eg Shower cap / free bottled water / no fridge in the room. Didn’t have a breakfast so can’t comment on that. Suited our requirements for a two night shopping trip and the central location made up for all minor disappointments.
Hotel berhampiran City Centre,Liverpool87.5% pelancong memilih kawasan ini
PPengguna Tetamu2025.08.04
Hotel was clean, room was lovely and spacious. We had an issue with something banging on the window and it kept us awake and they had no issues swapping rooms, even so late at night! The staff were lovely, so friendly. Especially one young girl on the reception when we were checking in, so helpful and friendly.
Hotel berhampiran City Centre,Liverpool87.5% pelancong memilih kawasan ini
PPengguna Tetamu2025.03.22
Beautiful hotel lobby with historic yet modern furnishings in rooms. Food in palm court was good. Soap dispensers need to be improved as they get stuck easily.
Hebat
44 ulasan
9.2/10
Harga bermula
€ 117
satu malam
Semak Ketersediaan
Lihat Semua Hotel Pet friendly di Merseyside
Terokai Ulasan Tetamu Hotel di Merseyside
Lihat semua
8.6/10
Very Good
GGuest UserHi, as we were leaving the hotel today I mentioned the cost of our stay was £193.50 for a one night stay with a continental breakfast! There was no kitchen facilities to offer a cooked breakfast or food. I feel this is soo expensive, your sight had no mention of the kitchen being closed or the replacement of a cooked breakfast with a basic continental option. I also mentioned the room 208 was tatty with stains on the carpet, the toilet roll holder was hanging off the wall. It was mentioned that because Everton were playing at home that’s why the cost went up!! I understand economics but to increase the cost by nearly £120 is ridiculous. We have stayed at the Aloft on a number of occasions but feel we won’t be returning in a hurry. Can you please look into my comments. I would appreciate some form of refund or compensation. Many thanks Lee Atkinson
GGuest UserCame here with my baby boy for two nights for a wedding beautiful hotel inside and out and excellent location room was very hot when arrived but staff gave me an extra fan :)
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