Hotel Dengan Pools di Brandenburg, Germany

The location of the premium room was very good. Unfortunately, the service was disappointing. I know Tropical Islands very well; this was my 18th visit. Despite prior written confirmation that we could leave our luggage and sports bags at reception, this wasn't possible on site. Instead, we had to store our luggage in lockers until we could access our room – at a cost of €2.50 per day for a total of three days. Despite repeatedly pointing out that I had specifically asked, I was simply told that only ”large pieces of luggage” would be accepted. In the future, promises should be clearly stated, or the dimensions should be requested directly. As a regular guest, this makes me feel cheated.

This resort and spa complex is much larger than it first appears. It features a network of tunnels that seamlessly connect the different buildings. It is an excellent choice for anyone looking to walk in nature and unwind in a relaxing spa. Accommodations are spread across several distinct buildings; while I can't speak for the other rooms, mine was perfectly fine. They also serve a truly excellent breakfast. The location is incredibly secure, quiet, and completely free from city noise and pollution. I will definitely stay here again the next time I pass through the area.

Despite the 10mins long walk on main road to the hotel (they do provide sign to guide you), I really enjoyed my stay that is away from the city. The front desk staffs are very friendly in helping me in renting a bicycle and using their sauna. A great place to unwind and relax with long cycling path. The breakfast is acceptable and filled with choices. The front desk staffs also informed me that they do sell pizza when I come back late one night as everywhere nearby was closed

The layout of the room is reasonable, the apartment bathroom I live in is quite large, larger than my colleagues, so there will be surprises when choosing the room type and the appropriate high price.

The surroundings are relatively quiet, the room is clean and tidy. Two people checked in, and there was only one pillow and a small quilt at first. After calling the front desk, it was delivered quickly. Compared with the Holiday Inn I stayed in a few days ago, the elevator does not require a card, which is not safe enough, there is no electric kettle, and no USB charging port. So although it is a four-star hotel, there are areas for improvement in management details and decoration details. I guess it is also because it is quite old.

The hotel's decoration and hygiene are very satisfactory. The breakfast has my favorite salmon and mushrooms. The room is large and parking is very convenient. There are radiators in the bathroom and room, so it won't be cold.

Wonderful! My last stay has been for 5 years, but you don't see the hotel. Specially, the friendly, careful, but unimpersive staff is to mention. You realize that everyone here is in the heart that you feel well, relaxed and willing to come back. After the current stay I wonder why it took so long that I was back there, although I enjoyed many weekends in hotels with spa just in winter. There is something to improve? Some saunas are a little small depending on the number of visitors and there may be more showers. But important is that everything worked and there was no maintenance bust. I'd like to come back, even soon.

Very nice room with sea side and balcony. Beautiful wellness area,with various choices.Restaurant prices a little high.Otherwise recommendable.

The service was in a effort at check-in, but because of poor German knowledge it was insufficient. It is very bad if you get a yes to a question as a answer, but it is not exactly the fact. Unfortunately, we did not receive any clarifying answer from the German staff on a further request. And 35,- € or even 30,- € with discount are inappropriate for the evening buffet, as some foods have very poor quality.

Wir haben 2 Tage mit unseren Enkeln verbracht. Das Hotel ist für Kinder sehr geeignet. Das Spieleland,das Bastelzimmer und die Schwimmhalle haben uns gut gefallen. Der Außenspielplatz könnte noch etwas attraktiver werden. Das Personal ist sehr freundlich und hilfsbereit. Als ganz besonderes Angebot schätzen wir die Großzügigkeit vom Hotel, dass man auch am Abreisetag noch alle Bereiche des Hotels nutzen darf und nur die Zimmer geräumt werden müssen. Das haben wir bisher noch nie in einem deutschen Hotel erlebt. Wir werden auf jeden Fall wiederkommen.