Really loved our stay at this hotel. I’m not sure how it is a 2-star hotel - the room, cleanliness and amenities looked like a 4+ star hotel. It includes everything we needed fo our stay. Only thing missing was the gym, and the pool could be better as it looks like just a water stream under the walking bridge. Overall we really liked our stay.
Resort location was good kept very neatly. What we came across was some staffs were very anti towards non White tourists. We pay same amount of money as other tourists we are not local. Some very grumpy workers worked pass with out no Bula even when we said it ourself but as they see white people they say it to them. Would I return back no because of those some staff attitudes. We have travelled over 50 resorts in Fiji and never came across with this attitude.
We chose to stay here for one night as a transit, which helped given our flight was delayed and we were travelling with a toddler. We waited for 30 mins for the free shuttle as we didn’t know we were waiting in the wrong area. They didn’t have a driver waiting with a sign and they didn’t communicate with help desk (we contacted help desk to call the hotel to let them know we arrived) about clear instructions where to meet. Waiting with a toddler wasn’t fun, so would appreciate if you had a driver waiting or check on flight status, despite delay - as I provided them the details or wrote in the email to wait straight ahead, not where the taxis were waiting.
Hotel was a few minutes drive from airport. Room was spacious, shower was ok, bed was ok (sheets need bleach as there were old - not fresh dirty marks on it), they didn’t provide free water or filtered water, so we had to buy water. Breakfast was a fair spread. The playground looked great for kids/ toddler but it was raining so we couldn’t use it. Simple things (free water, better communication with shuttle, cleaner sheets) could have improved the experience and that’s why I’m providing this rating,
Enjoyable stay with standout staff… just a few areas to improve
Overall, I really enjoyed my stay at Crowne Plaza. The resort atmosphere was fun and relaxing, and the team truly made us feel welcome.
A few things could be improved: room service options were limited, so if you wanted something better you had to leave your room and go to the restaurants rather than having it delivered. Also, housekeeping wasn’t as thorough as it should be. There was hair in the bathroom, and the grout plus corners/crevices needed more attention. We also dealt with a constant flickering light in our room.
That said, the staff were kind, friendly, and responsive, and they didn’t hesitate to fix issues once we brought them to their attention, which I really appreciated. Special shoutout to Temo at La Bottega Italian Restaurant, Esa and Kelly who made our nights at the Urban Sugar Beach Club an absolute blast, and Esava and Jo from concierge made sure we were well taken care of! The resort also had amazing activities planned during the Christmas holiday for all ages!
Despite the few issues, I’d still recommend staying here, especially for the great service and lively resort vibe.
Nice hotel for a short stay, perfect for a layover as it's close to the airport.
The room is decent with mini fridge, hot showers, bath amenities. The room has AC and extra blanket. Wifi is working OK.
You still need to double check if the hotel have received your payment to avoid double charging.
Where do you start. Greeted us with sincerity and had bn upgraded. The Bures were beautiful, everything you need. But could have used a bigger fridge .Gardens were immaculate. Staff were amazing, kind, genuinely friendly. Went out of their way to know our names. At dinner we were welcomed with their welcome song. We stayed twice. We had already booked our timeshare for our second week and were very sad to leave. All the staff came together to sing Fijis good bye song ‘Isa Lei’ which brought tears to our eyes. Only spent three nights at our timeshare and rang Crusoes to say we were coming back. They welcomed us back with open arms. Snorkeling was great. Activities were pre organized for the next day. We loved every moment and we will def be coming back next year. We made lifelong friends
Great ocean swimming with a mountain view on the beach! Efficient facilities with kitchen, washer and dryer. A Korean market and restaurant within walking distance. Prompt airport pickup shuttle service.
The room is comfortable and clean . Staff are very friendly and helpful .
View is nice .
Not many restaurants nearby . The included breakfast is good . There was one day we need to go out for shark diving early , the staff prepared packed breakfast for us . Very sweet service .
And there was outdoor space for the room , we could hang wetsuits for drying
Sangat Baik
47 ulasan
8.7/10
Harga bermula
US$ 125
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Pools di Viti Levu Group
Terokai Ulasan Tetamu Hotel di Viti Levu Group
Lihat semua
7.9/10
Good
GGuest UserRoom was absolutely nothing special, very sterile, quick to forget you’re in Fiji. The roof top pool - STUNNING. It was windy and a bit chilly when I stayed but the pool water wasn’t too cold, there were some people swimming. Room was clean and bed was actually pretty comfy. The shower was big which was nice. The rest of the hotel feel outdated. The food was decent and breakfast was nice. They had good options for vegetarians.
SsereleaThe room was clean and comfortable. I stayed in a villa, so there were a lot of locks, which was confusing. The back door was out of place and couldn't be opened or closed.
The sea is shallow and very good for walking! The staff were also friendly. It was wonderful to have a welcome drink while watching the sunset.
It's a shame that the access is not good, but it's worth staying!
I told them that I couldn't eat breakfast the next day because of a remote island tour I had booked, so they gave me a lunch box. In the morning, when I went to the restaurant to get my lunch box, the chef didn't understand what I said, so he made it for me in a hurry. There was only enough for four people instead of five, but I was grateful that they made it early in the morning because I had asked for something.
GGuest UserGreat place to experience the real fiji people, culture and service.
Very friendly staff and always something going on , with the reef and walks , swimming etc plenty to do.
The food is very good , breakfast is very good and cooked to order, compliments to the Chef.
Dinner was also very enjoyable , portion size is large, and well received.
The Dinning room is well spread with larger groups down the bottom and individuals and families up the top , never felt too crampt or over whelmed.
Rooms were great not 5 star by any means but they don't try to be the rooms were very good nice mattresses good sleeping a shower inside and outside for something different.
The gardens are excellent with garden staff maintaining them constantly its a real bounus they do a wonderful job.
The Staff in general are great always smiling and open for a chat. They all help one another and make it a fun organised resort .
The Room staff who makeup and clean rooms are wonderful throughout the whole place nothing was a chore
The Gym i used everyday needs a bit of a spruce up needs a treadmill and a new workout bench but I made do and still did well.
A lovely lovely place for a holiday!
Don't hesitate to book as after a few days you'll ask why didn't you book for longer like we did.
GGuest UserLoved our stay at the Hilton, service staff super friendly, food and cocktails were delicious and the pools did t disappoint. Nice Long sandy Beach to walk along each day (1.5km), 3 restaurants and some small shops for snacks. Great for families with kids, loads of daily activities and perfect for adults getting a break from the kids. Definitely coming back!!!
GGuest UserThe staff were faultless!!
However there were far too many mosquitoes to enjoy our stay- we had stayed in Nadi prior to this for the same amount of time and had 0 problems, same in one of the islands- no bites… here however we had over 20 between two of us from one night. Perhaps they could have repelling candles on the outdoor seating areas, and fly catchers elsewhere, but something needs to be done in this season!
I found it overpriced for the experience, the food was average and not worth the cost, there was a cockroach and lizard in our room- I would say the roofs need looking at/ re sealing.
The interconnecting rooms are NOT soundproof and you can hear everything from next door. We asked to move and were so with 0 hassle- again the staff were ALL absolutely amazing!!!
GGuest UserThe hotel boasts a great location, a comfortable distance from the city center. The breakfast spread was exceptionally plentiful and catered wonderfully to Chinese palates. Dinner was also extensive, and the ambiance was excellent, with music playing throughout. It's truly ideal for a trip.
Ttentententen10All the staff provided excellent service.
I stayed in a dormitory, and on that day I was very tired from activities and couldn’t climb up to the top bunk. I asked the staff for help, and fortunately a bottom bunk was available, so they kindly let me switch. Thanks to that, I had a comfortable night.
Even though my flight was delayed, the airport shuttle service still waited for me with a clear sign, which made it easy to find.
They kindly offer luggage storage as well, which was very convenient before check-in and after check-out.
Thank you for the wonderful service!
GGuest UserThis is not up to standard with a 5-star resort. Overall it’s a nice stay, but overpriced and don’t go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years.
Negatives
- had aircon issues and slept without aircon, they moved us rooms to fix this
- had a leak above our shower in both tooms
- fridge was broken in both rooms
- lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained.
- lack of snorkle gear for guests, we unfortunately couldn’t snorkle because they were always out. We spoke to other guests who went and bought some because they couldn’t get any either
- aircon in rooms is very loud
- internet access drops out constantly
- we couldn’t watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads
- food menus in the room are dirty and falling apart
Positives
- most of the staff is really friendly
- adults only pool is calm and quiet
- good assortment of activities and things to do in the hotel
- staff is mostly helpful when you need things
We actually tried to refund the end of our stay so we could leave. I wouldn’t recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort.
DDeLCaiEnjoyable stay with standout staff… just a few areas to improve
Overall, I really enjoyed my stay at Crowne Plaza. The resort atmosphere was fun and relaxing, and the team truly made us feel welcome.
A few things could be improved: room service options were limited, so if you wanted something better you had to leave your room and go to the restaurants rather than having it delivered. Also, housekeeping wasn’t as thorough as it should be. There was hair in the bathroom, and the grout plus corners/crevices needed more attention. We also dealt with a constant flickering light in our room.
That said, the staff were kind, friendly, and responsive, and they didn’t hesitate to fix issues once we brought them to their attention, which I really appreciated. Special shoutout to Temo at La Bottega Italian Restaurant, Esa and Kelly who made our nights at the Urban Sugar Beach Club an absolute blast, and Esava and Jo from concierge made sure we were well taken care of! The resort also had amazing activities planned during the Christmas holiday for all ages!
Despite the few issues, I’d still recommend staying here, especially for the great service and lively resort vibe.
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