Hotel Dengan bar di Delhi, India

*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment.

Hotel Luxe Manor lives up to its name, offering a blend of convenience and luxury that makes it a fantastic choice for travelers seeking a comfortable stay close to the airport. While the proximity is a major selling point, it's the quality of the hotel itself that elevates the experience beyond just a convenient location. What I Loved: Location, Location, Location: This is the obvious winner. Being minutes from the airport, it's ideal for early morning departures or late-night arrivals. The convenience factor alone alleviates a lot of travel stress. Luxurious Ambiance: Stepping inside, you're transported to a world of elegance and sophistication. The decor is tasteful and modern, creating a calming and inviting atmosphere. This isn't your typical sterile airport hotel. Exceptional Service: The staff are consistently attentive, friendly, and helpful. From check-in to check-out, they went above and beyond to ensure a smooth and enjoyable stay. Concierge services were particularly useful in navigating transportation and local attractions. Comfortable and Well-Appointed Rooms: The rooms are spacious, beautifully decorated, and impeccably clean. The beds are incredibly comfortable, guaranteeing a good night's sleep after a long journey. Thoughtful touches like high-quality toiletries and a well-stocked minibar added to the luxurious feel. Excellent Amenities: The hotel boasts a range of amenities, including a well-equipped gym, a refreshing pool, and a relaxing spa. The on-site restaurant offered a delicious and diverse menu, with options for both quick bites and more formal dining. Potential Drawbacks: Price Point: As a luxury hotel, Hotel Luxe Manor comes with a higher price tag. However, the quality and convenience arguably justify the cost, especially for those prioritizing comfort and convenience. Noise (Potentially): While well-insulated, some guests might be sensitive to occasional airport noise. Requesting a room on a higher floor or facing away from the airport can help mitigate this. Limited ”Local” Experience: Being so close to the airport, you might not get a strong sense of the local culture. However, the hotel's concierge can assist in arranging day trips and excursions. Overall: Hotel Luxe Manor is a fantastic choice for travelers seeking a luxurious and convenient airport hotel. The combination of its prime location, elegant ambiance, exceptional service, and comfortable accommodations makes it a standout option. While the price point may be higher than other airport hotels, the added value and stress-free experience are well worth the investment. I highly recommend Hotel Luxe Manor for anyone looking to start or end their journey in style and comfort. Rating: 4.5 out of 5 stars.

Although it's geographically close, you definitely need a car to get around; it doesn't feel very close otherwise. The room was decent, but the breakfast stood out with a good variety of options, and the traditional Indian desserts were quite delicious. There's a mall nearby with restaurants, and it's a new area with good security, which makes it very convenient for business travelers.

The hotel is a decent property located at a prime location in New Delhi. The rooms are a tad bit small and look a little dated. The house keeping team does a fantastic job of cleaning up each day and it feels good to be back to a well made bed and clean room after a long work day. The key cards seem to be a recurring issue with them needing repeated activation. Breakfast spread is decent and not much to brag about. In room dining is pretty expensive and is quite a deterrent. But the location helps to overlook a lot of the minor inconveniences.

We stayed for a night where was a comfy stay after stayed in the scam hotel (Hotel Emerald). The location is convenient as it’s nearby the airport. The security, front line & restaurant staff provide good services with smiles. You also can go to food court nearby with different food choices. Highly recommended

The Taj Mahal Delhi is a beautiful hotel with splendid decor and an old school ambience. However, some of the underlying cost cutting is noticeable. The breakfast buffet for example is anything but - with a handful of items such as bread and rudimentary cereal laid out but anything substantial needs to be ordered and it arrives in due time in small portions. It's awkward to know how many times can one order in the circumstances. Another example occured when I changed some currency at the hotel. I expected the rate to be bad and it was, but this was not an issue. I am happy to pay for luxury and convenience. However, what irked me slightly was when the staff explained that there was no change so she couldn't give me 60 INR. It's a very small amount but I felt it was a liberty - imagine offering currency exchange at an exorbitant rate but you don't have currency. Other than that we had a good stay. The pool was stunning as was my beautiful club suite. It was a very generous size and beautifully designed with views over the pool and Delhi beyond - a real oasis in noisy and bustling Delhi. The club lounge is ok but not really worth paying for - the timings for high tea etc are so inconvenient that you won't be able to use them. Overall, this was still a good stay and probably the best hotel for the price in this part of town.

Services is good. I always to choose check in here because my job is always return to Delhi Airport. Easy to access with airport and they also provide airport transfer. The staff always kind. Very polite. Kiran, Sunil and Vinay. Thanks Ramhan. Surely i will come again in next 2 month.

I stayed here for 6 nights. The hotel is quite outdated and in need of refurbishment. The room was spacious, and they provided complimentary water generously. However, the elevator was very slow, and it took a long time to go up to the room. Unfortunately, the front office team was not helpful at all. I felt they were quite new. They arranged my car going to Taj Mahal 30 minutes late, and the front office staff insisted that I was mistaken. It was very frustrating because I had proof and a message sent to the concierge requesting the car at 5:00 AM. I ended up calling the Night Manager to report the issue. The saving grace was the hotel driver (Ardos—apologies if I spelled his name incorrectly), who provided excellent customer service. He was very good and made sure I was comfortable throughout the journey. He is a wonderful staff member who truly goes above and beyond. He was very helpful and kind. Someone like him should be well taken care of by the management. Kudos to him!

From the moment my taxi dropped me at the door of Novotel Aerocity, I was treated like the Queen. Staff were polite, warm and friendly and the security process (appreciated) was quick professional and seamless. I was hours too early for check-in.... arriving at 8am, but a wonderful customer relations attendant had me in the poolside roo on the 5th floor that I had requested in my booking, several hours before actual check in time. The room was spotless and the bed very comfy. I had an excellent view looking down at the pool The buffet breakfast was huge, with a vast array of choices. I was in my element choosing lots of different healthy high protein choices and the cappuccino from Lavazza machine was surprisingly good. I swam in the pool each day of my stay, and the whole area, including the plants was tended immaculately by staff that clearly enjoyed their job. I dined in the restaurant in the evening and the food was superb. Special thanks to my lovely attentive waiter Deepak. All the cleaning staff I passed in the hotel as I went to my room etc were friendly, wishing me a namaste. The surrounding area to Novotel has several other well known chain hotels set out in a lovely quiet Frangipani lined leafy area with shopping mall and foodcourt just 5 minutes walking away. My taxi took about 6 minutes to T 3 each way and cost about 400rupees each way. On my last morning I was up ready to leave at 5am, and downstairs in the bar I found complimentary packs of pastries available, and could even have a cappuccino made for me. Thank you Novotel. Wonderful wonderful service all round. I will be back for sure

This was my first stay here, and I was very impressed. The facilities are clean, and having a Japanese restaurant on the first floor is a huge plus. The room size was just right – it's definitely a hotel that Japanese travelers would appreciate.