Hotel Dengan Pools di Cumbria, United Kingdom

The room was clean and hygienic. I found two socks left by previous guests in the room. The location is good. There is a supermarket next to it, which is convenient. There is also free parking. Other things are generally OK.

The hotel experience was quite poor. We checked in at around 4 o'clock that day. Even the front desk receptionist couldn't find the room we were given. After checking in, we found that the two double beds we booked were actually one double bed and two simple single beds. We went to the front desk to negotiate and were told that the rooms were full and there was a solution at the second level. At 10 o'clock in the evening, when we were ready to go to bed, we found that one of the simple beds had collapsed. When we turned over the sheets, we found that three wooden bars were missing. We went to the front desk to negotiate again. The night manager said that he was only the restaurant manager and could only add a mattress first and solve it the next day. As a result, the simple bed was only replaced with a wire bed the next day, which was not as good as the mattress the night before. The next night, we went to the bar on the first floor to consume with the 5-pound voucher for not cleaning the room. After ordering, we found that the bill price was different from the price we had just arrived. After checking, it was indeed a problem with the bar's price system, but when the bartender came back with the menu, he threw the menu next to us, and his expression when delivering the meal was also quite unhappy. Hypocritical British apology. This hotel is not worth the price at all.

The hotel is located on the hillside of the lake area, manor-style, beautiful appearance, with a garden and large lawn, the environment is beautiful. Originally booked a classic twin room, after considering such a good environment, I still enjoyed it, so I looked at the picture and added money to book a club twin room. I was very looking forward to it. As a result, I was disappointed when I went upstairs. First of all, the elevator went to the first floor (the second floor in China), and our room was on the second floor. So the chartered driver who can work hard for Trip.com helped us take the box, and then after entering the door, I found that it was completely different from the picture. It was worse than the classic twin room we originally booked. There was a sofa, no coffee table, no desk and chair, and the service desk negotiated. The front desk staff was busy with restaurant service. So every time I asked him to ring the bell and wait, and I denied that there was a mistake. I insisted that the picture on Trip.com was wrong. What was given to us was the club twin room. There were no other rooms at present, so I could helpless stay and spent the worst night of the 16 nights of the trip. Fortunately, later Trip.com came forward to coordinate the refund of the difference and made corresponding compensation. We are still satisfied with the after-care work of Trip.com .

I booked a room for 3 people, on the top floor, the room size is okay, there is room for luggage. The facilities are new and the mattresses are comfortable. The landlord is very enthusiastic, and my son chatted with him very happily. I must give him a good comment. Breakfast is also very good, with a set of bread, bacon, omelette per person, yogurt and fruit buffet. The hotel is located in the middle of the railway station and the pier, and there is a 599 bus stop at the door. When I arrived, I felt that it was a long way from the train station, but after getting familiar with it, I thought it was okay.

Overall, it's pretty good. The decor has a bit of an American style, giving it a warm and cozy feel. The view from the window is lovely, offering a direct look at the lake. The hotel restaurant is right downstairs, and we saw many foreigners sitting there enjoying drinks. The town itself is small; you can explore most of it within a 15-minute walk, which is very convenient. There's no mini-fridge in the room, but you can ask the front desk for ice, and they'll provide a large bucket.

This small hotel is close to the train station bus, and there is a tavern next to it, which is very convenient. It is on the second floor, the room is not big, but the facilities are complete and very clean. The bed is 1.3 meters, which is best for one person to sleep on, but it is a bit crowded for two people. Fortunately, it was cold. It was very quiet and I had a good rest.

Although it is not the most beautiful season, it has a unique style, the air is fresh and the environment is beautiful, and the fog in the morning is even more fairy, which is very suitable for relaxing vacation. Although we passed by for a small stay for one night, we have added a lot to our journey.

It happened to be a wedding when I went there. The lobby was full of enthusiastic and cheerful foreigners. There was a dog on duty at the front desk, and it was very well behaved. If you bring children, you need to pay an additional 30 yuan per dog. This, uh... it would be good without this fee. The free buffet breakfast on the second day was good. After ordering coffee, the waiter brought it. There was self-service milk and drinking water in the corridor. Parking is free, and the parking lot is quite large. Basically, you don’t have to worry about having no place, because even if the wedding was full of people the day before, there are still a few parking spaces. Although it is gloomy, rainy, windy and snowy every day in the UK, we saw the long-lost starry sky here.

Great location, friendly/helpful staff. Fine views from the bar and restaurant. Parking is expensive at £20 per night. Room was clean and decent, but overall it’s a little bit tired, with Wetherspoons-like carpet, worn paintwork, creaky doors etc. It could certainly do with a spruce up. Spa was very good.