Hotel Dengan Pools di Cumbria, United Kingdom

The hotel is very beautiful, the breakfast is delicious, especially the mushrooms, the taste is good, the bathroom heating is very hot, very close to the town, it is very convenient to walk to orrest head.

The property and the ambience is lovely. The view from the restaurant garden is very pleasant and beautiful. The room size, bathroom size and amenities were good. We faced 1 major problem to be precise which made us a bit sore. Cleanliness - the room was clean except for the carpet. It didn’t feel like it was vacuumed. There was probably a pet staying in that room before us and there was a lot of hair on the carpet. I understand it is a pet friendly property and I have absolutely no problem with that. But cleaning the room properly before the next checkin is a basic expectation. We couldn’t step on the floor without our feet being covered with hair. Apart from that, everything else was very good. Breakfast was also good and the customer service was very polite and hospitable as well.

Upon arrival there was nobody at the front desk so I waited. The woman I was somewhat greated by was far from pleasant and didn’t seem like she wanted to be there at all. Nothing was explained and no information leaflet for me to read through in my own time. When given my room key I started walking through the lobby but couldn’t see any signs for my room number. Went back to the desk to ask where to go for my room and was told ‘just follow it round’. Very unhelpful and unwelcoming, not sure this lady should be at the face of the hotel. Plus side, room was beautiful and well kept/clean. I was also lake side so got to watch the sunrise with my morning cuppa. Very refreshing views.

Hotel was clean, plenty of parking, good breakfast No information in rooms, was advised that they didn’t like clutter, so any questions we had we had to go to reception to ask. No wifi, channels on tv not tuned in, had to pay to use the spa facilities.

Let’s start with the absolute best part of the stay: stepping out of the back of the hotel. The mature gardens stretch right down to the water’s edge, complete with the hotel's own private jetty. Sitting out on the terrace with a coffee in the morning, watching the mist rise off Windermere and the boats drift past, is worth a massive chunk of the room rate alone. Because it’s located right in the heart of Bowness-on-Windermere, the convenience is unbeatable. You can park up (fair warning: parking is a hefty £25 per day) and completely forget about your car. The Bowness boat piers are a two-minute stroll away, and you are surrounded by local pubs and restaurants.

Stayed in one of the 4 garden cabins. Each are angled in such a way that they are all private. Each has its own hot tub and log burner. The cabin was cosy at night and well maintained. The cabin has WiFi, a tv, tea/coffee station, sofa and ensuite. Towels are provided for the bathroom plus separate towels, a robe and slippers for the hot tub. Breakfast was buffet but included hot self-service english breakfast items. I have to give credit to the person on reception when I checked in who greeted me with a smile and was friendly and helpful. I'll definitely be back.

It happened to be a wedding when I went there. The lobby was full of enthusiastic and cheerful foreigners. There was a dog on duty at the front desk, and it was very well behaved. If you bring children, you need to pay an additional 30 yuan per dog. This, uh... it would be good without this fee. The free buffet breakfast on the second day was good. After ordering coffee, the waiter brought it. There was self-service milk and drinking water in the corridor. Parking is free, and the parking lot is quite large. Basically, you don’t have to worry about having no place, because even if the wedding was full of people the day before, there are still a few parking spaces. Although it is gloomy, rainy, windy and snowy every day in the UK, we saw the long-lost starry sky here.

The hotel experience was quite poor. We checked in at around 4 o'clock that day. Even the front desk receptionist couldn't find the room we were given. After checking in, we found that the two double beds we booked were actually one double bed and two simple single beds. We went to the front desk to negotiate and were told that the rooms were full and there was a solution at the second level. At 10 o'clock in the evening, when we were ready to go to bed, we found that one of the simple beds had collapsed. When we turned over the sheets, we found that three wooden bars were missing. We went to the front desk to negotiate again. The night manager said that he was only the restaurant manager and could only add a mattress first and solve it the next day. As a result, the simple bed was only replaced with a wire bed the next day, which was not as good as the mattress the night before. The next night, we went to the bar on the first floor to consume with the 5-pound voucher for not cleaning the room. After ordering, we found that the bill price was different from the price we had just arrived. After checking, it was indeed a problem with the bar's price system, but when the bartender came back with the menu, he threw the menu next to us, and his expression when delivering the meal was also quite unhappy. Hypocritical British apology. This hotel is not worth the price at all.

The decor is quite modern, though there's no fridge in the room. The service was exceptional; we were escorted to our room and given a thorough introduction to all the facilities. The SPA had an overpowering chlorine smell, but the pools themselves were good. The terrace boasts beautiful views, perfect for whiling away an afternoon. The family room offers excellent value for money, functioning essentially as a two-bedroom unit. It's conveniently located very close to the port.