Hotel Dengan Pools di Cumbria, United Kingdom

Overall, it's pretty good. The decor has a bit of an American style, giving it a warm and cozy feel. The view from the window is lovely, offering a direct look at the lake. The hotel restaurant is right downstairs, and we saw many foreigners sitting there enjoying drinks. The town itself is small; you can explore most of it within a 15-minute walk, which is very convenient. There's no mini-fridge in the room, but you can ask the front desk for ice, and they'll provide a large bucket.

The hotel experience was quite poor. We checked in at around 4 o'clock that day. Even the front desk receptionist couldn't find the room we were given. After checking in, we found that the two double beds we booked were actually one double bed and two simple single beds. We went to the front desk to negotiate and were told that the rooms were full and there was a solution at the second level. At 10 o'clock in the evening, when we were ready to go to bed, we found that one of the simple beds had collapsed. When we turned over the sheets, we found that three wooden bars were missing. We went to the front desk to negotiate again. The night manager said that he was only the restaurant manager and could only add a mattress first and solve it the next day. As a result, the simple bed was only replaced with a wire bed the next day, which was not as good as the mattress the night before. The next night, we went to the bar on the first floor to consume with the 5-pound voucher for not cleaning the room. After ordering, we found that the bill price was different from the price we had just arrived. After checking, it was indeed a problem with the bar's price system, but when the bartender came back with the menu, he threw the menu next to us, and his expression when delivering the meal was also quite unhappy. Hypocritical British apology. This hotel is not worth the price at all.

The hotel was hospitable with very friendly staff however location wise it was quite far from the places I wantes to visit however it was close by to the town centre with many halal restaurant suchs as lake raj. Overall it was a pleasant stay!!!

The hotel is located on the hillside of the lake area, manor-style, beautiful appearance, with a garden and large lawn, the environment is beautiful. Originally booked a classic twin room, after considering such a good environment, I still enjoyed it, so I looked at the picture and added money to book a club twin room. I was very looking forward to it. As a result, I was disappointed when I went upstairs. First of all, the elevator went to the first floor (the second floor in China), and our room was on the second floor. So the chartered driver who can work hard for Trip.com helped us take the box, and then after entering the door, I found that it was completely different from the picture. It was worse than the classic twin room we originally booked. There was a sofa, no coffee table, no desk and chair, and the service desk negotiated. The front desk staff was busy with restaurant service. So every time I asked him to ring the bell and wait, and I denied that there was a mistake. I insisted that the picture on Trip.com was wrong. What was given to us was the club twin room. There were no other rooms at present, so I could helpless stay and spent the worst night of the 16 nights of the trip. Fortunately, later Trip.com came forward to coordinate the refund of the difference and made corresponding compensation. We are still satisfied with the after-care work of Trip.com .

Cross the bridge and go straight to the shopping area. Not far from the car, there is a weekend second-hand market. Breakfast is delicious. The room is clean and the window is full of spiders.

The store owner discriminated against Chinese people. They arranged a basement for us. There was no elevator and they didn't ask us if we needed help with the luggage. The most important thing was that there was a staircase next to our room. If someone went up and down the stairs, the noise was very loud! The curtains were not light-proof and leaked out from the sides. We could see inside our room from the side of the window. We had to use the kettle and bath towel in the room to wipe the curtains and hold them down, otherwise there would be no privacy! There was no view outside the window, three walls and a staircase.

The room was clean and hygienic. I found two socks left by previous guests in the room. The location is good. There is a supermarket next to it, which is convenient. There is also free parking. Other things are generally OK.

Prior to checkin, the host kept us posted with useful information. The self checkin and checkout was convenient. The service was excellent and staff were very friendly and helpful. The room is large and tidy, with choices for breakfast.

A great location for photography...a very modern and beautiful and clean hotel...it always smells good...you can have several things in one place together...really take care of the cleanliness of the hotel every day...and I really liked the cleanliness there.

Great location, friendly/helpful staff. Fine views from the bar and restaurant. Parking is expensive at £20 per night. Room was clean and decent, but overall it’s a little bit tired, with Wetherspoons-like carpet, worn paintwork, creaky doors etc. It could certainly do with a spruce up. Spa was very good.