Hotel Dengan parking di Nagano Prefecture, Japan

It was the best. We booked a room with an open-air bath, so my parents and I could relax. The breakfast had a wide variety of options and we really enjoyed it. The jazz concert in the evening was a great surprise!

It was a really lovely stay but communication with staff was rather difficult. Overall a lovely hotel with great service to ski resorts but please not there there are no convenience stores or services around the property. Food however on site was amazing! Love the bus schedules to the different ski resorts!

First of all, the two staff at the check-in counter showed a very strong sense of job burnout on their faces, and the whole check-in process was not very pleasant. However, the next morning during check-out, the ladies at the counter were very professional and everything felt fine. After entering the room, I found it to be very stuffy and hot. When I turned on the air conditioning, it was only heating. Since the weather outside was quite cool, I understand that the system is centrally controlled and set to heating. I then tried opening the window, but it could only be opened a small amount. For some reason, no fresh air was coming in, and the room still felt very stuffy. Later, I went down to the counter (again, the same two male staff from check-in) to ask if the air conditioning could be switched to cooling, but my request was rejected. I then asked if it was possible to borrow a fan, and they refused again with a very impatient attitude. Overall, the stay was not a very good experience. The room itself was actually fine, but it was too stuffy. I hope this review can be helpful to others.

It was a great stay. The staff was super friendly and spoke English. The had parking vallet, provided an outfit to change into and roam outside. The hot springs was super relaxing and great for the feet and body. We tried five of their private hot spring rooms out of the many more they had, some had super hot water while others were warm. The outside room hot springs were beautifully decorated. They gave us access to the 9 public onsens that had different minerals in the  for body healing. At night it was even more beautiful with the night walk and the town puts on a beautiful show and night market. Super glad we booked the stay.

Cleanliness: The room was very clean. Even two or three-star hotels in Japan maintain a high standard of cleanliness, much more meticulous than what you'd find domestically. Facilities: The facilities are comprehensive, and the room isn't small. Breakfast is very local with a good variety of options. Service: The staff are all very friendly and helpful. I forgot to get my breakfast vouchers when I checked in, but the next morning, I found a letter from the staff informing me about them. During the summer, a triple room for 600+ with three breakfasts is really excellent value for money!

Overall, this was a rather disappointing hotel stay. Before our trip, our plans changed, and we asked the Trip.com concierge to help with cancellation/modifications. However, they were unyielding, and we couldn't cancel for free, so we had to proceed as planned. After checking in, I waited alone in the waiting area for a long time, expecting a staff member to accompany me to the room and explain the facilities. I waited for half an hour with no one attending to me. When a large group of tourists arrived, the front desk became crowded. After inquiring again, I was told there was no escort service to the rooms and I had to find my way myself. At 3:30 PM, housekeeping was still ongoing in the room areas. The room space was cramped, and the view was unremarkable. For a room rate of over 4,000 yuan, the hardware and service provided were far from satisfactory. The hotel's Italian restaurant had decent food, but it wasn't positioned as a high-end restaurant, and the wine list was very limited. The next day, I asked the front desk to call a taxi to the restaurant. For some reason, perhaps they didn't understand English, there was a long delay. After further communication, a car was arranged half an hour later, which was baffling. Considering all these experiences, I will not choose this hotel again in the future.

The room was a bit old but well-cleaned. Unfortunately, when I checked in, only smoking rooms were available, so there was a cigarette smell in the room. However, the staff was helpful and provided a scent spray. The breakfast was delicious and very diverse – I was really impressed! There's parking available next to the hotel for 750 yen per night.

This hotel is definitely one for the bucket list! The service is excellent, and the food is delicious. They also offer a shuttle service to Karuizawa Station, with a polite driver and soft music playing in the car. My only minor complaint is that the hotel doesn't provide bicycle rentals, but you can easily find rental shops nearby.

I’ve stayed at many ryokans throughout my travels—often making up half of each trip—but this one felt a bit different. It seemed to be run by just one person, who I assume is the owner. Everything was self-service, which might be understandable considering it was the most affordable option among the ryokans in the area. Most amenities required an extra fee, such as towels. Payment was made by dropping coins into a basket and making your own change, which wasn’t very convenient—especially since I didn’t carry much cash. One thing I appreciated was the luggage delivery service. I was able to leave my bag at the lobby before check-out and have it sent to Toyama Station (for about 4,000 JPY, cash only). What stood out was the creativity in the shared spaces. There were several common rooms designed for relaxing and spending time—perfect if you’re traveling with friends. You could play ping pong, read books, watch TV, or use the canteen, which had a microwave and dishes available. They even had coin-operated massage chairs and a small fitness room. However, I must mention two important downsides: 1. Limited nearby dining options – Many restaurants shown as open on Google Maps were actually closed. The only one that was open had extremely slow service—I waited nearly an hour for dinner. 2. Insects—large ones – Unfortunately, I encountered big insects in my room, which made it hard to sleep. (He even provided insect-catch tape for me while introduce the room) I stayed awake most of the night, worrying it might come back—especially stressful since I had to get up early the next morning to catch a bus to Ogizawa. Minds you, stairs only, need to carry your luggage down by yourself. Overall, while it offers good value for the area and has unique communal features, this ryokan may not suit travelers who prefer full service, cashless payment, or guaranteed comfort.

The hotel's location is excellent, very close to Matsumoto Station, and there are many restaurants nearby. It's in a lively area but just far enough away not to be noisy. There's a popular cafe nearby; we went early the next morning to get a number. It's trendy but reasonably priced, and the coffee was really good. We stopped in Matsumoto briefly after hiking Kamikochi and before heading to Karuizawa. We'll definitely come back to properly experience this great place next time.