Hotel Dengan Pools di Banten, Indonesia

The studio room refered by the listing,resembles close to a superior sized hotel room with a queen size bed, a small desk corner and a small kitchenette by the door entrance, equipped with a well functioning fridge. For the price value point, i would say the room listing is worth the room, location, and POLITENESS of the service rendered (yes... Just the politeness, but efficiency wise..... I'll explain) Anyone who is looking to book this room for future conveniencies near the BSD ICE... MAKE SURE you are familiar with the malay/indo language... Or at least have an indonesian number or friend... As it would turn out to be a nightmare for the international guests... Before the check-in date, you'll be approached through trip.com's message channel by the vendor who will ask you for your check-in time and check-out time. Why? Because this isn't a hotel, and the reception counter staff under the apartment isn't the check-in person in charge ..... It is actually managed by a third-party called travelio, a local travel agency within Jakarta. Summarised: 1. They will ask you to download the travelio app (language available in english and indonesian only), to process your check-in and submit deposit through there. However, my problem was, i was unable to input my booking ref & pin (information sent to your email after booking) due to ”incomplete profile information error” which would lead me to thinking it was verifying my phone number (your travelio account becomes unable to verify after 3 failed OTP attempts, which the OTP never arrives regardless of choosing sms or whatsapp) 2. Their travelio support team and customer service, only allows communication through whatsapp texts, no calls. Meaning... U might have to wait while you panic. 3. Throughout the whole nighmare checkin process, they insist on downloading the travelio app. (Suspicious for trip.com to have included a 3rd party travel agency, but things happen, and my experience with trip.com ended on a good note with professional staffs trying to follow up on a consistent basis) Regarding the room small problems found which i shared with the travelio agent as well: 1. The bedsheets had several yellow stains, but no bedbugs and foul smell detected. 2. Entrance door can only be locked using a normal key, and the key was slightly out of shape, making it hard to lock from the outside. 3. There was no hot water for showering. 4. If you book the room for long stay, do note this is not a hotel, so there will be no daily housekeeping and replenishment of amenities provided (body soap, shampoo and dishwashing liquid in a small 50ml bottle. NOTE: the shampoo and body soap do smell nice, but they do not foam up. It is better to buy them in a small indomart located just underneath the apartment) 5. There is no water kettle. You will have to boil it like you are cooking :D In conclusion: Book this place if you have experience with travelio or well versed with indonesian language (they did reach out to me in english after some time, but the efficiency takes way too long). The travelio people whom i have met are very polite, but when it comes to check out.... As they do not have a person in charge at the apartment, it means you do not have the flexibility of checking out whenever you want... And that means, pay close attention to what time your flight is.

The location is a bit far for those who don't know the tower, it's quite a bit back. The cooking utensils are good, but there's no water heater.

Had a cosy, quiet and enjoyable 5-night stay at Herloom's one-bedroom premier twin room. Experienced some problems with the balcony door and bad odour from below the kitchenette's sink, and the support came to rectify the issues promptly. Breakfast was fantastic. All the hospitality staff were courteous and, without fail, asked for feedback for improvement. Kudos to the customer service team! Special shout-out to Ranti, who greeted us every morning with her bright smile and was prompt to help with all the requests we had during breakfast. Great service with sunshine smiles even on rainy days! Will definitely recommend Herloom Hotel and Residence BSD to travellers for a comfortable stay at BSD.

I hate using this to open the door. Is very inconvenient....I have to stand at the door for about 30second to wait the apps to load. No one like to download the apps and register for 1 time us purpose. After I check out I will delete the apps. You don't have a lot of hotel worldwide. The point collected will be gone. What's the point??? Hotel is located at the Mall. But the mall has nothing to shop and just a simple convenient store located at basement but open from 10-10 only...

The cleanliness was perfect, and the service from the reception to security was incredibly friendly. The food was standard, nothing spectacular. However, the facilities are a bit outdated. The room design is too rigid and old-fashioned. It could really use some updates, perhaps with stickers or other decorative touches to make it more appealing. The TV isn't a smart TV, which is quite behind the times. For a 4-star hotel, I'd expect more updated facilities. Also, only two bottles of water were provided. I suggest having a water refill station (like a dispenser) in the hallway. Water is cheap, but providing easy access to more water would make a huge positive impact on guests and show a great deal of care.

Used this hotel for a business trip. Excellent value for money. The facilities are new and very clean. I could even watch NHK World. It's directly connected to the adjacent mall, so finding food was never an issue. The gym is also clean and easy to use. Compared to hotels in central Jakarta, which often have older facilities and higher prices, this place offers a much more stress-free stay.

Always love staying here for a staycation, because it doesn't feel like I'm in Tangerang haha. Unfortunately, the bed is a bit hard and the water heater is no longer usable. Hope they replace them soon.

This is a very recomended hotel for leisure and winding down. Supported with service and hospitality exceeding for the price. Looking forward for another chance to stay at Novus Jiva Resort Anyer.

very slow to respond

Despite initially I have difficulty on checking-in because my message through the apps didn't quickly replied when I arrived at the apartment, but finally I manage to call the owner. So, I'm suggesting you who wants to book this place, to also actively approach the owner through the phone number mentioned in the apps for smooth process. The owner was so friendly and informative. We can ask anything to him. When we enter our room, fits as its description, where it suitable for 3 person with 2 rooms. The amenities also quite complete, such as: towels for each person, dental care, soap and shampoo including eating utensils. Also there's magic jar/magic com to cook rice or warm our food and electric kettle. But I will be grateful if you can provide the dish soap and rug in front of the bathroom as well. (Is it too much if I ask mineral water bottles as well?) Easy for check-out, just leave the key inside the unit and the owner will pick it up later. Aside from that, since this place has many restaurants and convenience stores across from the building, no need to worry for starving in the middle of the night. Thank you for the convenience and definitely will return to this place for another staycation with my friends.