Hotel Dengan Pools di Riau Islands, Indonesia

We spent four wonderful nights here and left with nothing but great memories. The resort is brand new (still in soft opening), and it shows in the best way: everything felt fresh, spotless, and beautifully maintained. Rooms: Our Deluxe King room was spacious, immaculately clean, and beautifully designed, with a comfortable bed and a lovely bathroom. Housekeeping was attentive throughout our stay. Location: Right on the beach, with the ferry terminal just steps away — incredibly convenient for a getaway from Singapore. The grounds are lush and beautifully landscaped, and the beach and pools are a real highlight. Dining: We ate across several of the resort's restaurants. Port 19 was excellent for a relaxed dinner with great grilled options, Yokatta served genuinely good Japanese food, and Soñada Beach Club was the perfect spot for a sunset dinner right by the water — the setting alone makes it worth it. Staff were very accommodating with a food intolerance, always happy to suggest suitable dishes. Spa: We had three treatments during our stay, and the therapists were skilled and professional every time. The spa itself is a calm, beautifully designed space — a great place to unwind after a day at the beach. Service: Being a new property, a few small things came up here and there, but every single time the staff resolved them impeccably and without any fuss. That kind of attentiveness says a lot about the team. Overall: We felt genuinely well looked after from check-in to check-out, and we'd happily come back. Highly recommended for couples looking for a peaceful, beautiful escape from Singapore.

Check in was smooth. Villa was big, love the spacious living room. Unfortunately need to improve on housekeeping cleanliness. There was a standing stack of cigarette ash left on the dining table beside the pool. There was unwashed coffe stain on the rim of the coffee mug, no stirrer was provided for the coffee and tea satchets, not thoughtful. We hardly use the 3rd floor so cant comment. You need to move the furniture yourself if you wanna sit outside on the 3rd flr. Master bedroom was huge, with view of the sea. Toiletrie, dental kits were provided. The toilet door was abit faulty, could not close properly..sigh.. Bathroom wall looked mouldy/ dirty. We were greeted by thunderstorm the next morning, the wait for buggy took more than 15min in the morning--breakfast peak + inclement weather. Water started seeping into the 2nd flr landing during the pour, and water was dripping from the bathroom...itz crazy..fortunately we were checking out that day already.. Cant comment on other facilities as we didnt get to try..will i go again...maybe after their next round of refurbishment.

Room was relatively clean except ants on the table. However the toilet was a little dirty. The sink kept getting clogged. Ac was great and cold. The lift is very slow.

Our stay at Natra Bintan was such an amazing experience for us as a couple 🤍 We decided to go on a weekday, and honestly that was the best decision because the whole place felt so peaceful, calm, and private. The atmosphere was very relaxing with beautiful views and a quiet environment perfect for escaping from busy routines and spending quality time together. From the moment we arrived, the service was really good. The staff were all very friendly, polite, and helpful throughout our stay. They made us feel welcomed and comfortable all the time. Check-in was smooth, the room was clean and cozy, and everything was well prepared for guests. What we loved most was the overall vibe of the resort. It’s not just about the stay, but the feeling you get there slow mornings, relaxing walks, enjoying the lagoon view, and having peaceful moments together without rushing anything. It truly felt like a short healing trip for both of us ✨ Definitely recommended for couples who want a romantic, relaxing, and peaceful getaway. We would love to come back again someday 🤍

Wonderful moments celebrating my birthday on the stunning Bintan Island in Indonesia—a true slice of paradise. This beautiful destination is conveniently accessible with a 75-minute ferry ride from Tanah Merah, Singapore 🇸🇬, or a 20-minute trip from the Telaga Punggur ferry terminal in Batam to Tanjung Uban, as well as a 60-minute journey from Tanjung Pinang Island. During our delightful seven-night stay, we truly appreciated the warm hospitality we received. We are already looking forward to our next visit. Thank you, Bintan, for the unforgettable memories!

⭐⭐⭐⭐⭐ **Outstanding Hospitality from Beginning to End** This was one of the best family holidays we've had. From check-in to departure, every interaction with the staff was sincere and heartfelt. You can tell that everyone genuinely enjoys looking after guests. A special highlight was the spa. My mother enjoyed the 90-minute full spa experience after the reception patiently explained the different packages to help us choose the most suitable treatment. The Chinese-speaking masseuse was exceptional and made the experience incredibly relaxing. Our daughter also had an amazing holiday. She loved Earth Basket, where Kiki made the visit engaging and fun, as well as the watersports, especially her first-ever banana boat ride, kayaking and stand-up paddle boarding. We also joined the complimentary stargazing sessions on both evenings. Idu and his colleague on one night, and Rusdi and his colleague on the next, shared fascinating knowledge about the moon, stars, navigation and astronomy. It became one of the most memorable activities of our stay. The front desk team, especially Haykal, Feronica and Gian, were always quick to assist us through WhatsApp and in person. Breakfast had an excellent variety every morning, and the rooms were spacious, comfortable and immaculately maintained. Finally, a heartfelt thank you to Mustika, whose leadership and personal warmth were evident throughout the resort. Seeing him personally come over to bid us farewell before we left for the ferry was a wonderful way to end our stay. The Residence Bintan delivers genuine hospitality in every sense of the word. We would happily recommend it to anyone visiting Bintan and look forward to coming back again.

The hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.

The staff were the highlight of the stay — consistently polite, humble, and attentive, providing excellent service throughout. Unfortunately, the villa itself was quite run down and appeared to lack proper upkeep and maintenance, which was disappointing given my expectations. There is insufficient power plug for phone / tablet charging. The breakfast spread was decent, with a reasonable variety of options to start the day. Overall, while the service was excellent, the condition of the villa fell short of expectations. Would I return? No.

New and gorgeous hotel close to One Batam Mall that felt luxurious. Best part of our stay was the front office service (thank you Bibiana) who put in much appreciated effort to ensure my birthday stay was perfect especially in selecting excellent rooms for me, arranging birthday decorations and cake and post-birthday, all around care for us during our stay.

As a frequent business traveler and hotel enthusiast, this hotel truly exceeded my expectations👏 The moment I stepped into the room, it felt bright and spacious. The room size was more generous than many hotels of the same caliber I've stayed in before. There was ample space for luggage, and the work and leisure areas were clearly delineated, completely free from any cramped feeling. The attention to detail in the design was truly impressive. The amenities were thoughtful and comprehensive. The room was equipped with a self-service laundry machine, so I didn't have to worry about accumulating dirty laundry during my week-long business trip – it was incredibly convenient. What surprised me most was the shower experience: the water pressure was strong and steady, and there was plenty of hot water, hitting my body with just the right force. After a long day of travel, a shower completely washed away all my fatigue. This kind of comfort in the details is precisely the standard a five-star hotel should uphold👍 Overall, my stay was impeccable. I will definitely choose this place again for my next business trip here.