Hotel Dengan Pools di Riau Islands, Indonesia

Our first trip to Bintan Lagoi was truly memorable, and our stay at Four Points by Sheraton Bintan, Lagoi Bay made it even more special. From the moment we arrived, we received a warm welcome at the Emerald Class lobby. The bellboy greeted us with such energy and friendliness—it immediately set a positive tone for our stay. We were pleasantly surprised to learn that complimentary shuttle service is provided for all guests, which made getting around very convenient. The hotel is also just about 10 minutes from the ferry terminal, making it easily accessible. Upon arrival at the hotel, we were welcomed with genuine smiles by the reception team. The check-in process was smooth, fast, and efficient. Our room was clean, comfortable, and offered a beautiful view of Lagoi Beach. The hotel amenities were impressive for a 4-star property. We especially enjoyed the huge family pool, the 24-hour gym, and the convenience of 24-hour room service. The pricing was also very reasonable for the quality of stay provided.Location is great near to the beach and Lagoi Bay plaza. Food at Rempah Kitchen was definitely one of the highlights. The local Indonesian dishes are a must-try—especially Rawon Sumsum and Gado Gado, which we would rate a solid 9/10. The breakfast spread was good overall, though there’s room for improvement in the Western selections and milkshakes. We also appreciated the complimentary photo shoot, along with a photo frame to take home as a lovely keepsake. This is a destination we would highly recommend for both couples and families. The service throughout our stay was truly top-notch. A special mention goes to Niken at the front desk—she was always smiling, warm, and incredibly service-oriented. The restaurant team and all other hotel staff were equally attentive and welcoming. Thank you, Four Points by Sheraton Bintan, Lagoi Bay, for such a wonderful experience. We truly enjoyed our short stay and look forward to returning again.

Bufet sarapan pagi mempunyai variasi yang mencukupi. Makanan itu sangat sedap. Bilik itu hanya bagus untuk kami. Untuk kadar yang kami bayar, saya akan memberikan 4-1/2 bintang untuk perkhidmatan dan kemudahan.

Lokasi hotel agak bagus, dekat dengan Little Santorini, dan restoran makanan laut Golden Prawn 555. Bangunan juga kelihatan cantik. Tapi kolam renang yang dikongsi oleh suite agak janggal, pada dasarnya tidak ada yang menggunakannya. Sikap perkhidmatan memang 100%, tetapi sarapan pagi hotel sangat teruk. Hari pertama masih ok, ada pilihan bufet untuk sarapan Barat atau Indonesia. Hari kedua, dikatakan bufet tetapi selain roti bakar, hampir tiada apa-apa lagi. Melihat sarapan pagi itu sama sekali bukan standard empat bintang... seperti dua bintang saja…….. Kemudian tuala mandi berbau busuk….langsung tidak boleh digunakan, terasa seperti tidak dicuci bersih dan ada bau lembap seperti hujan. Pengalaman agak teruk.

Saw some negative review from Google or Trip.com, but I still decided to choose for this resort because of the locations. Also, that after spoke with the driver and I know that the view of the beach of this resort is actually the best one in bintan. It’s quite expensive to eat inside the resort, especially the Indian food at night. I went to the Chinese restaurant, but we didn’t order the seafood. The waiter is very helpful and very nice and polite. We order for the medium person, but he advised us not to choose that because the portion is really big.

We had a tremendous vacation even for short ones. We booked for 2 nights but the experience was awesome. They arranged my son's birthday with decorating the room.We got to tour the engine rooms and the entire ship hotel Tuti the staff hotel was very helpful . And the restaurant staff too.. And managed to meet the owner of the hotel Mr Eric as we were recommended by his son Daryl. Will definitely come again . Thank you for the experience.

our first time to the resort and we absolutely enjoyed ourselves and love it! the hotel is very convenient with kids-friendly amenities including the indoor playground with children’s activities / workshop for the kids. there are a few different pools to explore as well and beach nearby to play with sand. there is also a spa for adults to relax. overall a very suitable place for family with kids as well as anyone who wants to just chill and relax! also would like to mention that all the staff were very friendly and nice with excellent service. we will definitely go back again! the room itself is also very big and clean. twin room is suitable for 2 adults and 2 kids to sleep in.

Kami menempah apartmen 2 bilik tidur dan ia agak bagus. Biliknya bersih dan cadar ditukar setiap hari. Bufet sarapan pagi mempunyai banyak pilihan makanan. Satu-satunya komen yang saya ada ialah pengudaraan tandas biasa tidak berfungsi, sebab itu baunya kekal selepas anda selesai urusan anda 😆. Dan bantal mempunyai kesan kotoran kuning yang besar jika anda melihat di dalam sarung bantal. Secara keseluruhan, saya mempunyai pengalaman yang hebat semasa penginapan saya.

Service was on the ball from the moment we reached the Bintan Ferry terminal where we were housed in waiting area to board the shuttle. Check-in was smooth and a great intro on the facilities around the resort. Unfortunately the weather was not favourable on Day 2 and there was slight leakage from the top; fortunately not affecting the beds area. There was no hair dryer in the room and the toilet bowl flushing buttons were infected with green fungus. But overall, food from Compass Rose and Tippi Bar were delicious and live band performances in the evening were entertaining. Spa services were great too as opted the Couple Escape was value for money.

lovely place to getaway and just unwind in your own private space! complimentary pick-up/drop-off from BBT ferry terminal is provided so do drop them a whatsapp message to have it arranged. place is walking distance to Plaza Lagoi which has some food spots, a gelato place, mini mart, and a nice li’l souvenir spot called Cinderamata. picked up a few things there. there’s also an atm (BNI) to withdraw cash without incurring atm fee. also walking distance to the beach. breakfast is also provided daily. bear in mind that if you have rowdy inconsiderate neighbours who makes noise throughout the night, it spoils the experience cause you can’t sleep. encountering insects/wildlife is expected but nothing to be majorly afraid of. overall enjoyed my time there and would return again.

Was given a smoking room while I had requested for a non smoking room in my booking. Had to request for a change of room. Room door was difficult to open despite using two access room cards. Again, had to ask the receptionist to get our room doors settled. So there was some delay before we could really take a rest after a long day. Basic amenities like dental kit, shampoo and body wash were provided. Room was of a pretty decent size. Breakfast was ok and has a Maggie station. It’s just a 5- 10 mins drive to the Batam ferry center.