Hotel Romantic di Hubei, China

We stayed at East Lake Hotel, Tingtao 2#, for three nights in August 2025, it was great, highly recommend ! East Lake Hotel is known for its beautiful scenery, just as expected, the view was absolutely stunning, but what was better than the view was the best customer service. They assigned a staff member, Ms. Yu, to help us. Ms. Yu gave us her WeChat contact information so we can reach out easily. Ms. Yu was professional and courteous, she went above and beyond to make sure our stay was perfect, any concern / issue we had, she handled it quickly, including helping out with the laundry! We stayed at other Five Star hotels in Wuhan, Beijing, and Shanghai, but no other hotel provided this level of service. The front desk was also very helpful. Last but not the least, their breakfast buffet was the best among the 6 hotels we stayed for this trip. My favorite was the porridge made of sweet rice wine and sweet rice dumplings. 我们在2025年8月入住了听涛2#东湖酒店三晚，很棒，强烈推荐！东湖饭店以风景秀丽著称，一如所料，景色绝对惊艳，但比景色更好的是最好的客户服务。他们指派了一名工作人员俞女士来帮助我们。俞女士给了我们她的微信联系方式，以便我们轻松联系。 俞女士很专业，很有礼貌，她竭尽全力确保我们的住宿完美，我们遇到的任何疑虑/问题，她都很快处理了，包括帮忙洗衣服！ 我们住过武汉、北京、上海的其他五星级酒店，但没有其他酒店提供这种水平的服务。前台也非常乐于助人。最后但并非最不重要的一点是，他们的自助早餐是我们这次旅行入住的 6 家酒店中最好的。我最喜欢的是甜米酒熬制的粥.

Entered the hotel to an absolutely wonderful lobby. To the right was a terrific bar that also serves cake and hot beverages. Our room was on the top floor - the executive floor. This gave us access to their lounge which was a great addition. It gave us a place to relax when inside the hotel with some snacks and beverages. I also very much enjoyed the massage chair in my room!  Finally, well stocked buffet for breakfast. Options are limited for “western “ foods but plenty of other options. Great stay!!

The hotel looks like it does in the photos: a very pretty colonial building on the outside and very well decorated on the inside. The room we had was very comfortable and it was very nice of the hotel staff to give us a free upgrade to a slightly larger room. The location is great, right next to another significant colonial building and the pedestrian street. It is also close to a wharf that has ferries to the other side of the river which you can take for ¥1.5 and it will get you to the famous bridge and within walking distance of the Yellow Crane Tower. There is a nice rooftop bar / restaurant, we did not eat there but went up to take some photos.

太棒了這酒店，我住完以後直接收藏了！這次入住的是畔山私湯房，在1樓，其實1樓的私隱性最好，而且不潮濕，避免等電梯的麻煩。 再説下房間設施，該有的都有了，非常到位。而且酒店本身就帶一個湯池，不住店的話，門票也要一百多，所以非常值！ 在這裏泡泡湯、聊聊天、喝下奶茶，真的愜意。收藏了，以後帶爸媽來~

I liked this hotel a lot. The location is great, close to pedestrian street. There are always a lot of people outside the hotel taking photos, but it’s quiet and not bothering inside. Stuff is very helpful, they create the WeChat group where you can communicate and ask questions. Breakfast, afternoon and midnight snacks are different every day and very delicious. The interior of the room is quite nice and new. I’d recommend staying in this hotel 😊

Very nice hotel with a good distance from attractions, convenient for both cabbing & public transport (800m walk from the nearest subway). Staff was helpful with assisting with parcel collection, delivery collection, & one of them even went above & beyond to give us recommendations for what to do with out empty schedule, providing water & masks unprompted due to a rise in mild flu infections on the news. We booked a loft room & it was very worth the price for the amount of space we got, highly recommend this hotel if you're a traveller, international or domestic.

Very old hotel. Everything looks very worn, mould observable everywhere in the room. Cracked tiles and wallpaper that is coming off. What was worse is the service - I asked for advice how to book tickets to Hubei Provincial Museum as I’m a foreigner and had issues with my WeChat account. The concierge checked and told me there is nothing he can do about it. What amazed me is that as he was talking to me, he wasn’t even looking at me at all. In another incident, I informed hotel the day before that I need to check out at 630 am to catch an early train. Concierge assured me that a packed breakfast will be ready for me for pick up when I check out. However, when I checked out on the actual day, breakfast is not ready and I had to wait for 10 min for it to be done. I had imagined that Hilton would try to mitigate the older facilities (which I understand that you can’t do much about) with more customer centric service (which makes customer feel more welcomed. Unfortunately I was wrong. Overall a very disappointing stay.

強烈推薦咸寧碧桂園鳳凰温泉中心温泉湯院！位置在高處，安靜私密，視野開闊，被山林包圍特別治癒。房間乾淨整潔，私湯池水質很好，水温可調，泡着温泉看山景太舒服。前台和客房工作人員熱情細心，全程體驗感滿分，武漢周邊泡湯天花板，家庭、情侶都很適合！推薦

Booked the hotel for a weekend get away. We chose this hotel based on recommendations from friends and because of the pool available to use. After checking in we were upgraded free of charge to a deluxe room and were gifted a complementare tea/coffee voucher whilst we waited for our new room. Our luggage was taken up to the room whilst we enjoyed our coffee. The room was nice and clean and had a good view of the city. We decided to change and head down to the pool, only to be told a swimming cap was required if we wanted to swim, they had swim caps to buy but for the sake of a one night stay we decided not to purchase the swim caps as we wouldn't have used them again, I feel like had we known about this rule when booking we could have prepared our own to take. When we returned back to the room we decided to run a bath, whilst running the bath house keeping invited themselves into our room and then left when they realised it was occupied. We thought this was strange as we hadn't long checked in and didn't require housekeeping. Other than that it was a pleasurable stay.

Travelled with my elderly parents. They were so happy with the room Zhouzhou upgraded us to. Automated toilet flush, high tech hotel. Blinds automatically open or close when u enter or leave the room, mirror light is finger touched. Definitely won’t try another hotel next time. Highly recommended. Not far from the train station. Amazing view!!! Superb will give them 20/10 for the room they upgraded us to.