Hotel Romantic di Hubei, China

We stayed at East Lake Hotel, Tingtao 2#, for three nights in August 2025, it was great, highly recommend ! East Lake Hotel is known for its beautiful scenery, just as expected, the view was absolutely stunning, but what was better than the view was the best customer service. They assigned a staff member, Ms. Yu, to help us. Ms. Yu gave us her WeChat contact information so we can reach out easily. Ms. Yu was professional and courteous, she went above and beyond to make sure our stay was perfect, any concern / issue we had, she handled it quickly, including helping out with the laundry! We stayed at other Five Star hotels in Wuhan, Beijing, and Shanghai, but no other hotel provided this level of service. The front desk was also very helpful. Last but not the least, their breakfast buffet was the best among the 6 hotels we stayed for this trip. My favorite was the porridge made of sweet rice wine and sweet rice dumplings. 我们在2025年8月入住了听涛2#东湖酒店三晚，很棒，强烈推荐！东湖饭店以风景秀丽著称，一如所料，景色绝对惊艳，但比景色更好的是最好的客户服务。他们指派了一名工作人员俞女士来帮助我们。俞女士给了我们她的微信联系方式，以便我们轻松联系。 俞女士很专业，很有礼貌，她竭尽全力确保我们的住宿完美，我们遇到的任何疑虑/问题，她都很快处理了，包括帮忙洗衣服！ 我们住过武汉、北京、上海的其他五星级酒店，但没有其他酒店提供这种水平的服务。前台也非常乐于助人。最后但并非最不重要的一点是，他们的自助早餐是我们这次旅行入住的 6 家酒店中最好的。我最喜欢的是甜米酒熬制的粥.

One of the best definately recommend the workers are very welcoming and friendly they produce best services the place is spotless clean and quite aesthetic the view is the type of view you would want to wake up every morning

Rooms are so beautiful! Large and very nice furnishings, great shower and bathroom. Comfortable bed. The reception doesn’t speak English but very helpful. In a cute area of town that’s old European quarter. Also has free laundry.

The hotel looks like it does in the photos: a very pretty colonial building on the outside and very well decorated on the inside. The room we had was very comfortable and it was very nice of the hotel staff to give us a free upgrade to a slightly larger room. The location is great, right next to another significant colonial building and the pedestrian street. It is also close to a wharf that has ferries to the other side of the river which you can take for ¥1.5 and it will get you to the famous bridge and within walking distance of the Yellow Crane Tower. There is a nice rooftop bar / restaurant, we did not eat there but went up to take some photos.

We had a really pleasant experience with the hotel especially some of the bellboys and front desk staff! :) Hotel staff were also very quick with our request of getting extra bottles of water and room slippers. The room had a good view and their place is really very spacious and clean. Special shoutout to front desk staff Ryan, who went above and beyond to help us resolve and coordinate our many parcel deliveries. He even helped us to contact the drivers personally. Also to Yuki, who was really helpful with assisting our checkout smoothly. We are overall pleased with the service, location and cleanliness of Wuhan Marco Polo and will be sure to recommend to others!

An absolutely amazing hotel. I think it’s the best one we’ve ever stayed at. Everything is clean, incredibly beautiful, and cozy. The reception staff are friendly, and the breakfasts are delicious. This place has everything you need for a great trip. My husband and I don’t speak Chinese, and the staff helped us with everything — ordering room service, showing us the way to the laundry, and they even upgraded our room for free and gave us a drink and fruit platter voucher for our anniversary. It was such a sweet gesture, and we were genuinely impressed and happy with our stay. 🫠🥰

The service is good and the room is clean. Despite the harsh weather conditions, the room is always cool. Well ventilated. They also have a handsome and beautiful receptionist who always welcomes customers with a smile. Despite the language barrier, I enjoy my days in their facilities. I highly recommend it to anyone.

我們住的是景觀房，可以看見古城衞生打掃的很乾凈。房子隔音也算好。服務員態度都非常好，最重要的是寵物友好可以帶小型的貓狗。沒有收取任何費用，地段也很好，就挨着古城牆，步行幾分鐘就到了，非常滿意的一次旅行

Travelled with my elderly parents. They were so happy with the room Zhouzhou upgraded us to. Automated toilet flush, high tech hotel. Blinds automatically open or close when u enter or leave the room, mirror light is finger touched. Definitely won’t try another hotel next time. Highly recommended. Not far from the train station. Amazing view!!! Superb will give them 20/10 for the room they upgraded us to.

Very nice hotel with a good distance from attractions, convenient for both cabbing & public transport (800m walk from the nearest subway). Staff was helpful with assisting with parcel collection, delivery collection, & one of them even went above & beyond to give us recommendations for what to do with out empty schedule, providing water & masks unprompted due to a rise in mild flu infections on the news. We booked a loft room & it was very worth the price for the amount of space we got, highly recommend this hotel if you're a traveller, international or domestic.