Hotel Dengan spa di Brabant Wallon, Belgium

I am unfortunately disappointed with my stay at Dolce la Hulpe in Brussels for several reasons. I stayed 5 days and planned a solo trip to unwind but I didn't feel good there. When I arrived, the welcome was very brief with no explanation of how the hotel works and what it offers. I was directly advised to read the information on the site. Furthermore, it took me almost an hour to find my hotel room, it was poorly indicated to me and they did not take the time to at least show me the building (which was really right next to the reception ). I was also surprised to see debits of €50, €53.75 and €103.75 on my account in the name of the hotel, not understanding I went to ask the reception why. I was told that this was a pre-authorization so that it could ensure that I had the necessary money if I ever damaged my hotel room. However, in my contract at no point did it stipulate that I would have pre-authorization, which put me in a disconcerting situation since I needed this money. If I had been made aware of this system before booking I would not have gone there as I did not have sufficient means. So I was very angry at this lack of information which seems illegal to me. I would like to point out that upon my arrival I gave my security deposit which was clearly stipulated in the contract and that I only had €50 in total. In addition, I had the surprise when leaving my room, to hear all the antics of the rooms next door, with no soundproofing we hear everything. This made me relatively uncomfortable because it was in particular the room right opposite mine where I even heard screams, very disturbing things... Then, to finish the restaurant... much too expensive compared to the quality of the products. I paid €23 for a Caesar salad with only salad ingredients, 3 poor pieces of chicken and parmesan shavings. At this price I expected more toppings. I also paid €11 for an aperol spritz and €9 for a bottle of water that I couldn't even finish. I will not come back because the blocked amounts are clearly huge and strange with cents???

Reception staffs refused to let us check-in in advance and even tried to postpone to 3pm. I had to contact Trip.com to confirm the 230 normal check in time. Besides, we witnessed a bunch of people arrived after us got all their rooms and it was not 230 yet. NOT FAIR treatment from front desk!!! It’s a shame for such a terrible service since the wellness facilities and dinner buffet were very nice

The location is very good, there are many restaurants nearby that can be selected. When you check in, you need to be careful when you find the parking lot. There are too many mouths. If you are not careful, you will find the wrong one.

I really love the friendliness of the staff at Martin’s. Thank you so much for taking care of my stay when I was there.

Nice hotel, good location, extensive breakfast. Only the rooms have views of the indoor, that is less fun! Welness is super!!

En arrivant à la réception nous avons été accueilli d'une manière désobligeante avec beaucoup de condescendance à notre égard. Dans la chambre pas un seul sachet de thé à disposition. Des meubles dans un état très moyen. Une insonorisation déplorable où on entendait même les ébats amoureux d'une chambre voisine et les talons de chaussures d'une chambre du dessus. Et pour finir nous avons été témoin d'une grosse scène de ménage à l'accueil de l'hôtel sans aucune intervention d'un membre de la sécurité de l'hôtel. Indigne d'un 5 étoiles malgré un cadre magnifique...

The environment is very good, the service is also very good