Hotel Dengan Spa di Ontario, Canada

Very good value for money. The staff were very friendly and accommodating of our late arrival. The room was in good condition and very clean. Only thing to note is that the hotel is quite a bit away from Pearson Airports, so take into account driving time if flying out of the airport.

Amazing view. Amazing location. Be sure to check your receipt after the stay for any amenity fee that was charged. The ”resort fee” is included in the prepaid rate booked on Trip.com (at least for my reservation), so it should not be charged by the hotel at checkout. Trip customer service was able to help me resolve this after the fact. Thank you.

The hotel really needs to listen to its reviews. Most people have really damned them for being a dirty stinky cesspit of a venue but actually it is pretty amazing. Very smart foyer, lovely warm and cosy rooms and an amazing location. However, the internet is SUCKY away from the foyer - I had to talk with reception and a support tech person to explain that the internet was bad in the room and it was turned around to seem like I was wrong. Get more routers in, it’s not that difficult. Also, breakfast MUST INCLUDE healthy options. There is not a fruit or vegetable in sight. If you don’t count the options of raspberry or strawberry yoghurts. Personally, I think the hotel should rethink their pricing strategy. It is far too affordable; and breakfast (with fruit and veg) should be an upsell option. You have the location! You have an amazing swimming pool and hot tub! You even have top quality toiletries! I would have paid twice the rate without breakfast, which most properties in the area are doing. Sorry for my rant but I know the hotel should and can do better.

Could have used another couple towels, pillows a little hard. Couldn’t find light switches in room. Room was 16 degrees when we got there. But soon warmed up

Great experience. Celebrated the new year with family. Great service from staff at Sheraton. Sukhdeep at help desk explained well about the stay. Easily accessible to water park and all other amusement locations.

I had a very fun stay. The hotel is very neat and has many places where you can take your pictures. Clean towels ,shower gel, shampoo and conditioner and all provided. You can make your own tea or coffee there. The bathroom lighting is actually very good. The food provided was very nutritious and the walls are pretty thick so it's likely you won't get noise disturbance

This is my first time staying here and it may be my last time. Both the restaurant & maintenance staff were patient, polite, and thoughtful. One of the shuttle drivers was very detail-oriented and made sure to meet guests’ needs, which I greatly appreciate, but another driver was repeatedly late and had an awful, unprofessional attitude. Upon check-in, a deposit is required and while that per se isn’t a problem, the credit card terminal/machine was very difficult to navigate. It ended up blocking my credit card from being used anywhere which is a nightmare for any traveler especially as a lot of places I go to are cashless venues. The ‘do not disturb’ door sign keeps falling off the knob/handle every single time I open and close the door, which caused inconvenience repeatedly (not a one-off issue). I wish they would modernize the air conditioning system. The one in my room was not working at first, no heating in winter is intolerable, I had to get the thermostat replaced which again caused more inconvenience for me. Overall room cleanliness was fine except a few colored specks on one of the bath towels. The room curtains as well as the shower temperature were confusing to adjust. The HVAC noises were quite disruptive too. I just feel like there were so many problems that had to be solved and friction to endure before I could even find any enjoyment in my stay. I know this isn’t a 5-star luxury hotel but even with that in mind, it sure did find lots of ways to disappoint me.

Had a great time here been coming here for 30 years ! Seen 4 or 5 different owners place seems to be improving with new owners rooms upgraded ! Pool view and we made use of the pool we have spent time at other places in gananoque But we come here more than other places!

The hotel room itself was lovely – clean, spacious, and thoughtfully prepared. We felt warmly welcomed by the sweet touch of two towel swans arranged on the bed upon arrival. However, the breakfast experience was disappointing. Despite offering only a very simple set menu, we waited nearly an hour to be served. Additionally, when we politely asked the front desk for late checkout due to breakfast delay. We had to fight for a mere 30-min extension. On the positive side, the hotel’s location is excellent for exploring the beautiful small town, which was truly charming.

Very nice hotel! I originally booked a Queen-size waterfall view suite, but when I arrived the room wasn’t ready, so they kindly upgraded me to a King corner suite. I would definitely consider booking the King again if I return. The view was absolutely stunning—you can see both the US and Canadian falls, and it’s perfect for watching fireworks. The hotel is also very close to the ******, the WEGO bus, and plenty of dining options. The facilities were excellent. The room had everything you might need: plenty of bottled water, tea, coffee, a mini-fridge, and other essentials for a comfortable stay. The shower was a bit on the small side and the water pressure could have been stronger, but since this was the penthouse, I somewhat expected that. Overall, the room was very clean, the location was convenient, and the experience was wonderful.