Hotel Dengan Spa di Ontario, Kanada

Very lovely room view with view of both falls! Very quiet and clean, bed was comfortable as well. Will highly recommend if you’re looking for a hotel from Canada side of the falls as we felt this hotel location was the best one. Also comes with free shuttle bus pass for each hotel customer.

Service was excellent. Facilities was excellent Food was fresh and enjoyable. Noisy streets at night. No notepads at the phone in the rooms. Beds were very comfortable.

The front desk staff was not familiar with what he’s doing and needed help from the other lady, She came to help with checking in but was so rude…the whole process took literally 20 mins , because when the told me to insert the credit card, the machine beeped and quit. She first said “you don’t use debit!” I told her this is a credit card, then she said “you should insert instead of tap! Insert!” The I said “I did insert!” She rolled her eyes and replied “it says ‘bad tap’ because you tapped!” I was like ***!? I didn’t say anything because I had my kids with me! After another 5 mins waiting, I didn’t even say anything. she rolled her eyes on me and said “ just wait , ok?” I guess this is the last time I’m staying at this hotel.

The ladies were all superb, great staff especially the front desk. the room was supposed to be a falls view room we were placed on the 6th floor, one floor up from the mezzanine, all we saw was trees. also found 3 spiders in the room I was scared shitless as I do not like the creepie crawlies. Over all a great location for the hotel but my view was **** not what they advertised. The wine tasting packages are all in ”niagra-on-the-lake, wego bus takes almost an hour to get there along with transfers to the orange line. Ladies at the on site restaurant are super helpful and warm. Burning spring passes were included but the spa oasis isn't anything to write home about.

The check in was quick and came with two complementary waters. The design of the lobby was nice and the room was very spacious and well furnished, especially for its location in the busier areas of the city. I liked how there was a full body mirror in the room and in many places other in the hotel. There are a good amount of restaurants and transportation options nearby so it was very easy to navigate as a tourist. Unfortunately the door/walls had bad noise insulation so I kept mistaking the sound of doors/keys for people trying to enter my room which made me feel quite uneasy and paranoid. This is the only reason took a star off each category of this rating.

Stayed for one night before my flight. Good location, close to the airport and lots of restaurants within a reasonable walking distance. Rooms are well equipped, although the air conditioning was a disappointment. There is a control on the wall, which is misleading because the air conditioner is a separate unit. However, the air conditioner shuts off when the area near it reaches the temperature setting, while the room will be warmer. Setting the air conditioner at the coldest setting created a reasonable temperature but I would be concerned on a very hot day. I found the service to be generally polite, although not always helpful in accommodating requests. I asked for a quiet room with a bathtub. While I got the bathtub, the room faced the road, which was noisy at times. I had called the hotel a few days in advance so it should not have been an issue to accommodate both requests. I arranged the shuttle to the airport the day before required, but when inquiring about it, to make sure I didn't miss it, one of the front desk attendants (white woman with a Slavic name if I remember correctly) was quite rude. Apparently she doesn't understand the worry about getting to the airport on time since the shuttle only runs every 40 minutes so it would be an issue to miss it. The common facilities are good. The lobby lounge and breakfast area are nice and there is a beautiful courtyard in the centre of the hotel. The pool area was nice and there is a sauna, although note that it is on a timer so you need to get there early to let it warm up. The pool and sauna close at 10pm, which I thought was early as an 11pm closing would be helpful. The menu of the restaurant looked good, prices reasonable and a decent selection of beer for discerning drinkers. Breakfast was good but for the price, they should provide some vegetables for a salad. Overall, a reasonable stay and I would give the hotel another opportunity. I would pass on the breakfast though next time, provided there is time in the morning, as there is a Denny's nearby

Super tolle Lage an den Niagara Fällen. Wir hatten ein tolles Zimmer mit Blick auf die Niagara Fälle. Freundlicher Empfang. Valet Parking für unseren Miet SUV = 100 Kanadische Dollar. Aufgrund der Top Lage ist das Hotel sehr beliebt und daher von sehr vielen Menschen besucht. Der Andrang am Frühstücksbüffet bereits um 7:30 Uhr ist immens. Wartezeit am Buffet für ein Omelett mind. 20 Minuten und beim Rest vom Buffet geht es drunter und drüber. Sitzplätze werden selber ausgesucht was zu einem mittleren Chaos führt. Das Personal ist heillos überfordert. Hier sollte man die Frühstückspolitik eventuell nochmal überdenken. Einzig toll am Frühstück ist der Ausblick auf die Niagarafälle

The room condition was terrible I had to move out aftery first stay. They had this moldy smell and the sheet and curtain was uncomfortable.

Did not appreciate $45 parking. If you stay here the neighbour's parking is only $15 and is covered instead of open to atmosphere. Plus an additional fee of 30ish dollars. What seemed a deal was more expensive than other hotels

Booked the room for my parent during their visit to Toronto. Initially booked for 2 queen bed but the front desk was very nice to upgrade their room to a King Size bed. Room size is big and amenities are quite complete in the room. Location might be abit far from downtown but reachable within 40 mins by using public transportation. Plus have abundance of restaurants nearby as well. Definitely recommend this hotel if you looking for affordable hotel.

Service was excellent. Facilities was excellent Food was fresh and enjoyable. Noisy streets at night. No notepads at the phone in the rooms. Beds were very comfortable.

The check in was quick and came with two complementary waters. The design of the lobby was nice and the room was very spacious and well furnished, especially for its location in the busier areas of the city. I liked how there was a full body mirror in the room and in many places other in the hotel. There are a good amount of restaurants and transportation options nearby so it was very easy to navigate as a tourist. Unfortunately the door/walls had bad noise insulation so I kept mistaking the sound of doors/keys for people trying to enter my room which made me feel quite uneasy and paranoid. This is the only reason took a star off each category of this rating.

Booked the room for my parent during their visit to Toronto. Initially booked for 2 queen bed but the front desk was very nice to upgrade their room to a King Size bed. Room size is big and amenities are quite complete in the room. Location might be abit far from downtown but reachable within 40 mins by using public transportation. Plus have abundance of restaurants nearby as well. Definitely recommend this hotel if you looking for affordable hotel.

I had a terrible experience triggered by Trip.com I made this booking on the 1 June 2022, and imediately Trip.com deduccted the cost from my credit card. Once I arrived at the Hotel, I was told that the booking exists but that trip.com did not pay the booking, therefore I had to pay it over with my credit card. Trtip.com promissed to refund me the money to my credit card, however, so far I have not received anything. I will do a complain to Trivago so that Trip.com will never ever appear on the trivago recommendations and I will also proceed legally and excerocse my legal Insurance in Switzerland because boioking with trip com created me unecessqry sterss and made me even lose a day of the important conference I was attending (PDAC Toronto). Never again i will book with Trip.com and I also request the refund for the amount that Trip.com deducted from my credit card, plus the amount i had to pay to the hotel. Trip com you are a ludicrous scammer company. I will never recommend to use trip.com to anybody. César de la Cruz Curril

I recently hosted a conference at the Gibson Ballroom and the staff were incredibly flexible and attentive. Catering was amazing and the event staff made sure our every need was taken care of. I worked with Cathy, Kimia, Alla, and Kuga, and they were all very kind and professional. Despite there being an issue with heating, the hotel made sure proper measures were put in place to solve this issue. The event was a huge success!

Location is good. just 2-3 mins walk to College Station. Breakfast is nice at the restaurant in lobby floor. It’s also easy to find restaurants in Yonge Street, just 6-15 mins walk to North or South or take TTC to other place. You could book a Niagara Falls & pick-up at the hotel.

I’m a big fan of the Canopy brand in general, but I have a hard time loving this particular Canopy. It seems like it’s designed more to look great than to be great. For example, the electric controls next to the bed are unnecessarily complicated— there’s about 9 buttons to control different lights and shades and things, and it isn’t easily usable. You have to hunt through all of them and try to remember the difference between the sconce light and the halo. It’s needlessly complex and that makes it harder to use. There is also a motion-activated night light under the bed, so if you get up in the middle of the night, it shines a light for you, which isn’t great if your partner if sleeping or even if you yourself want to try to go back to sleep. The night light is hyper sensitive, so it activates even if you just lay in bed and dangle your leg down. And there’s no way to disable it. If you don’t want lights going off every time you get out of bed, you have to shove a pillow under the bed to block the motion sensor or cover up the light. I love the filtered water/ice stations (one of my favorite parts about canopy hotels!) but the ones I used here seemed a lot more temperamental than others. You have to hold your water bottle at exactly the perfect angle before water will dispense, but since there’s no instructions, you have to poke around til you figure it out. There’s no little shelf in the shower stall, so if you bring your own toiletries, you have to either put them on the shower floor or balance them on top of the wall-mounted toiletry bottles. I also didn’t love that there’s no door on the bathroom and only frosted glass around the toilet cubicle. The bed was great — very comfy — and the blackout shades were an excellent touch. Very convenient location, close to the subway. And the decor is beautiful, very sleek and bright. It just all feels like it was designed without any context of how a guest will actually interact with all these things.

Thank you for the B&B you guys provide. It was amazing. The communication was a little off in the beginning, but after talking with the assistant on the day of, it clear things up. It is a little work to get the key. They will call and give you info the day of. You have to park your car on side street, they’ll buzz you in, you go to the unit to get the key and back to your car. When you get to the basement parking lot, please turn right and open it with the fob (it took us a long time to figure it out, no arrows for direction). The elevator should be in the middle of the parking lot (it took us sometime to find them too). The place itself was clean and has a nice view of the city. Neighbours are very quiet. The assistants were friendly. Checking out: well it’s tricky, you have to get your car out first, then come back to the unit to leave the key. The deposit will be reimbursed after the cleaner sees the place (which could be hours). They take cash/paypal/e-transfer for the deposit. Just communicate with them in advance and you’ll be fine.

First of all, BAD service attitude. When I checked out, the front desk stuff was playing with phone and ignored me. The cleaning stuff accused us of not cleaning up the bed so that she couldn’t make the bed. I understand, but her attitude is bad. I was offended. In addition, the fire alarm sounded in about 12:30 am! Although it is unavoidable issue, it still affected our rest. Last but not least, I booked for 4 nights. The hotel provided us 2 bottles of water in the first day. Then it would charged us for the water in rest of the days. I was thinking that if I “one day one check”, I would get 8 bottles of water for free. !!!!!

The front desk staff was not familiar with what he’s doing and needed help from the other lady, She came to help with checking in but was so rude…the whole process took literally 20 mins , because when the told me to insert the credit card, the machine beeped and quit. She first said “you don’t use debit!” I told her this is a credit card, then she said “you should insert instead of tap! Insert!” The I said “I did insert!” She rolled her eyes and replied “it says ‘bad tap’ because you tapped!” I was like ***!? I didn’t say anything because I had my kids with me! After another 5 mins waiting, I didn’t even say anything. she rolled her eyes on me and said “ just wait , ok?” I guess this is the last time I’m staying at this hotel.

The room condition was terrible I had to move out aftery first stay. They had this moldy smell and the sheet and curtain was uncomfortable.

Kami melawat hotel ini buat kali pertama dan baik, malang untuk mengatakan, tetapi kami tidak berpuas hati sepenuhnya dengan perkhidmatan yang kami dapat. Kami menginap di bilik 435 pada 11 - 12 April dengan nama Jokar. Semasa memasuki bilik, kami melihat banyak habuk di kaunter dan lantai. Rasanya seolah-olah bilik itu tidak dibersihkan dalam beberapa hari, yang sangat tidak menyenangkan dan seprai mempunyai bintik-bintik kotor di atasnya. Kami menjumpai semangkuk ais krim di dalam peti sejuk, yang ditinggalkan oleh tetamu sebelumnya. Saya menghubungi kaunter penerimaan tetamu dan memberitahu mereka mengenai masalah ini. Mereka sangat profesional dan meminta maaf yang kami hargai. Mereka menghantar pembantu rumah untuk mengambilnya membuangnya. Secara keseluruhan, kami mengucapkan terima kasih atas layanan anda namun ini bukan kesan pertama yang baik.

總而言之 這家酒店還是不錯的 床也很舒服 沙發也很舒服 衞生間也很乾凈 但是 如果早餐可以再好吃一點 多樣化一些 會更好一些 早餐都是一些麪包

It was ok. The lastest we could check out was 12pm, we were about 15 minutes after check out time but it was not an issue. The room itself was clean for the most part. Didn't check for wifi, but from what I understand it was available. Breakfast was complimentary but we didn't stick around for it.

My wife and I recently spent three nights at the TownPlace Suites hotel in Markham, Ontario. We booked the room with our Bonvoy points, so I can’t comment on price. Markham is a suburb about 15 miles north of Toronto. We picked this location since it was near relatives we were visiting. It’s located on a fairly busy highway with various commercial businesses nearby. There is a Chinese restaurant (QJD Peking Duck), which we did not visit, on the first floor. The thirteen-story building actually holds two Marriott properties: Courtyard by Marriott on floors 2 - 8 and TownPlace on floors 9 - 14. The registration desk serves both hotels. The lobby has several areas for socializing. There also is a Bistro/Bar area. Conference rooms, a business center and a spa are off to the side. A fitness center and indoor pool are on the lower level. Wifi is free. Surprisingly, parking is not. Signs say that it costs $6 Canadian per day to park in the attached multi-level garage, but we apparently were not charged. Check-in was courteous and efficient. You need your keycard to access the elevator. TIP: There is no 13th floor; the elevator buttons go from 12 to 14! We were assigned room 915. TIP: the room was almost across the hall from the ice machine and one wall of the room directly abutted the elevator bank. While the noise was neglible, you might want to keep this in mind if you’re a very light sleeper. The room was clean and decorated in what I would call ikea style. It was like living in a studio apartment. A flat screen TV was on a two-drawer chest/dresser. A wall-mounted desk had overhead shelving, a vertical cupboard, desk chair and rollout table. The kitchen section had a sink, two-burner electric range top, coffee pot, microwave, dishwasher (!) and fairly large refrigerator. There were multiple cabinets and drawers filled with practically every kitchen item you’d need: pots, pans, dishes, flatware, soap, etc. And if they’re still something you might need, chances are you can get it from the front desk. (See pic.) A full-size closet contained an iron/ironing board. No sign of a safe. The sitting area contained a loveseat, ottoman and floor lamp. The king-size bed had five pillows. The bed was a little soft, but comfortable. It was flanked by nightstands and wall-mounted lamps with electric outlets. 
The bathroom was average-sized. The vanity had lots of counter space and several drawers. And a hair dryer. The shower was quite large, taking up about a third of the room. There was wall-mounted hand soap and hair/body wash (in the shower) by ALICE & Co+ botanicals. Shower pressure and temperature were fine. TIP: Don’t be alarmed when you flush the toilet - the sound is comparable to that generated by an airplane commode. Breakfast was included with the room and was served on the 14th floor. (Also requiring keycard access.) The offerings consisted of the usual combination of hot & cold items. Overall, we wer

Overall trip was great, however, bar closed super early which will lead me to go to other places for future visits. Natalia, the bartender is worth the visit as she learns what you like and asks genuine questions which leads to incredible connections

非常適合Staycation住宿的酒店，酒店雖然沒有早餐廳但是大堂裏就有星巴克，住酒店每天都有10刀星巴克代金券，直接星巴克櫃枱報房號就行，特別方便👍另外酒店旁邊就是Tim Hortons還有劉一手火鍋，真是方便到了眼皮底下👍👍房間布草和服務態度都無可挑剔，如果非要雞蛋裡挑骨頭的話那麼就是沖廁所的時候馬桶發出的怒吼太嚇人（本人實測渥太華/温哥華/多倫多的喜來登和威斯汀都這樣）聲音和飛機上沖廁所一樣大聲，晚上起夜逢沖必醒 哈哈哈

It was a very busy weekend in town with several festivals - Hotel booked solid. Staff very nice and very helpful. Saturday Night staff + Function Room Manager especially - You saved the day for IMAI.Thank you Needed more tables for event and after discussion - it was done with ease. Thank you ALSO to Ricky Leung Altogether - the meeting space was PERFECT for the class. Highly recommend.

This hotel was very easy to book through Titanium elite services. They made the process very easy and gave us a nice upgrade. They were very helpful with accommodating with the suite that offers a small full kitchen including dishwasher, silverware, microwave, regular size fridge, kitchen sink, coffee maker Lots of living room space and tv in living-room and bedroom. Easy for parking. They have space outside for large F250 trucks since a truck won’t fit in their covered parking.

Very lovely room view with view of both falls! Very quiet and clean, bed was comfortable as well. Will highly recommend if you’re looking for a hotel from Canada side of the falls as we felt this hotel location was the best one. Also comes with free shuttle bus pass for each hotel customer.

The ladies were all superb, great staff especially the front desk. the room was supposed to be a falls view room we were placed on the 6th floor, one floor up from the mezzanine, all we saw was trees. also found 3 spiders in the room I was scared shitless as I do not like the creepie crawlies. Over all a great location for the hotel but my view was **** not what they advertised. The wine tasting packages are all in ”niagra-on-the-lake, wego bus takes almost an hour to get there along with transfers to the orange line. Ladies at the on site restaurant are super helpful and warm. Burning spring passes were included but the spa oasis isn't anything to write home about.

Super tolle Lage an den Niagara Fällen. Wir hatten ein tolles Zimmer mit Blick auf die Niagara Fälle. Freundlicher Empfang. Valet Parking für unseren Miet SUV = 100 Kanadische Dollar. Aufgrund der Top Lage ist das Hotel sehr beliebt und daher von sehr vielen Menschen besucht. Der Andrang am Frühstücksbüffet bereits um 7:30 Uhr ist immens. Wartezeit am Buffet für ein Omelett mind. 20 Minuten und beim Rest vom Buffet geht es drunter und drüber. Sitzplätze werden selber ausgesucht was zu einem mittleren Chaos führt. Das Personal ist heillos überfordert. Hier sollte man die Frühstückspolitik eventuell nochmal überdenken. Einzig toll am Frühstück ist der Ausblick auf die Niagarafälle

Did not appreciate $45 parking. If you stay here the neighbour's parking is only $15 and is covered instead of open to atmosphere. Plus an additional fee of 30ish dollars. What seemed a deal was more expensive than other hotels

Bilik yang bagus, pengalaman seperti itu sangat jarang berlaku! Oleh kerana tingkat yang tinggi, pemandangan panoramik dapat dilihat. Ia mengambil masa kira-kira 15 minit untuk berjalan kaki ke air terjun. Jika tidak, tempat letak kereta di bawah akan berharga 10 yuan selama setengah jam, yang sangat mahal.

The bathroom was a bit tight, but the building was constructed in 1929, so that can be understood. The bathroom could use a little updating, though, as the wallpaper is old and quite unattractive, and the three-tier shelf was missing one of the glass shelf pieces (and with a bathroom that small, you need all the space you can get!). Aside from that, the room was a decent size, and the pillows and mattress were extremely comfortable. We prefer scratchy towels, and the ones we had in our room were the most scratchy towels that we've ever received at a hotel, so that is a plus. Additionally, all of the staff were quite friendly, and the building/property were kept clean and tidy, even with as busy as it was when we stayed (during peak season). If you're looking to be near all of the hustle and bustle of Clifton Hill, and don't mind a healthy stroll to the Falls, the Crowne Plaza is a nice place to stay. Just be sure not to pass the entrance for the parking lot on Falls Avenue, as it looks just like the sidewalk, and not like a driveway (it's immediately past the small ”Crowne Plaza” sign)!

I would like to write this letter to express my satisfaction and provide feedback regarding your hotel. Overall, I am pleased with the hotel's environment, and the cleanliness is acceptable. The service provided was excellent. The only aspect that left me slightly disappointed was the general condition of the indoor facilities. I hope the hotel can consider making some improvements and upgrades to the facilities. However, overall, I am still very satisfied with my stay experience. Once again, thank you and your team for taking care of me and providing excellent service. I look forward to the opportunity to stay at your hotel again in the future.

I booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried. As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles) So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room. I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you. To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time. Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore. The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days. So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-) (My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week) Read less

Had a short gateway to Niagara Falls from Toronto and deciding to stay in the Radisson since it is one of many hotels that provide the falls view from the room. Check in and check out we're smooth and timely efficient. Room was clean and cozy with a nice view of the horseshoes falls. Location was great. 20 mins walk to the fall or 5 mins using the incline train which is nearby.

Location is awesome close to Clifton hill but hotel is old .There is no microwave and Refrigerator in room .Bed is no good it’s make noise and pillows very very bad I end up neck pain and can’t sleep properly.Breakfast is terrible (bread,apple,orange and banana)I won’t recommend to anyone better pay little more and stay in Fairfield or some other hotels . Elevator is bad and too slow ..