Hotel Dengan Spa di Dorset, United Kingdom

Absolutely loved the style and the tradition the ambience and the overall layout and atmosphere of the place it’s a shame it needs a paint job and some of the floorboards are squeaking on the west wing other than that beautiful beautiful hotel love every bit about the period style

This is my second stay at this hotel. I am a professional dancer and every year there is a major competition held in Bournemouth, and to be honest, Hilton is one of the most closest hotels to the place of competition, which was the main reason to stay there. But, as last year, as this year, the stay didn’t leave a good impression. Last year my Gucci T-shirt was stolen by the housekeepers (it was lying in my suitcase) and the hotel didn’t compensate it in any way. This year, while doing the check-out, the lady at the reception wanted to charge extra money from me. I had breakfasts included, but she told me the opposite was showing in her screen. When I asked her to show her screen, she refused, saying that “oh it’s a mistake, sorry”. Then she said that I have other things to pay and I couldn’t understand what, as we never ate at the hotel during the day, didn’t use mini bar (which wasn’t even filled up), didn’t use spa, basically nothing. She was trying to find out what shall I pay for about 10 minutes. When I told her I’m late to the airport, she said everything is fine and I can go.  These situations with payments and money completely ruined everything and my opinion about the hotel. I won’t come back for sure. About the food: there is basically nothing to eat. Sausages, bacon, eggs, harshbrowns, beans and some vegetables which look green.  Service: cleaning may be way better. We had plenty of trash in our room such as bottles, cans, empty bags which have been with us for the whole week of our stay and were never thrown away. The first few days the towels were changed, while after that they weren’t even lifted up from the floor. I was staying with my friend and we occasionally ordered food. I have asked at the reception for two forks four times, but I was totally ignored. On the 5th time, when I was screaming, they finally brought the forks. Same with glasses: I’ve asked for 4 glasses, but have never seen them)) The overall feeling of the stay is absolutely negative, as it’s basically just a place for sleep without any good services. For the money it costs it’s absolutely not worth it.

Stunning hotel, great location. Everything was fantastic. Small thing is room 109 has a small frosted window with no view. When opening it opens to a dirty mucky roof. We did not leave it open as vermin might enter the room. We also mentioned it was a 40th bday but no extras not even a note.

We specifically booked this hotel for our anniversary and they decorated the bed with petals which was a nice touch. The hotel itself was very nice but the rooms were a bit outdated and the toilet was dirty. There were quite a few downsides which did ruin our short stay. We booked this hotel specifically for the spa facilities mainly the jacuzzi pool but this was out of order before we got there and we were not informed of this otherwise we would’ve booked elsewhere and it wasn’t fixed for our entire stay. Swimming pool was decent but not the cleanest as i felt dirt on pool floor. On our last night we ran out of water and my wife is pregnant so i went to the night porter and asked for a bottle of water which they provide complimentary daily but he said he couldn't give me one and he could sell one from the bar, which i found ridiculous. The room didnt have a fridge so we couldnt buy any water and keep it cool. Parking was £10 a day which I believe should be included in the stay. Hotel staff were friendly other than that but I would probably look elsewhere next time. For the price we paid I did expect a lot more from the hotel.

In general everything was great. We suggest to change mattress as both we and our friends had terrible back pain but this is of course just a preference and not everyone wants a hard mattress as we do. Apart from that we love it all in this hotel. Thankyou .

We stayed here as a couple and had a mixed experience. The hotel has its charms, but also a few drawbacks. Rooms & Amenities: The rooms were quite small and felt congested, including the toilet where the commode placement was very cramped. The amenities provided were basic — just soap and a combined hair and body wash. Surprisingly, there was no handwash, no refrigerator, and no hair dryer in the room. On the plus side, the room was clean, and we had no issues with hygiene. Staff & Service: The staff were very friendly and welcoming, which made the stay more pleasant. Facilities & Atmosphere: The swimming pool was lovely, and the view from the poolside was amazing, directly overlooking the sea. The lounge area shared the same beautiful view — a great spot to relax in the evening. There was even a small jewelry corner inside the hotel, so beware — you might end up buying a ring or necklace if your partner starts browsing! Other Notes: The lift was possibly the oldest I've ever used — it really felt like stepping back into the 90s, which in a way added some quirky character to the place. Food: The full English breakfast was genuinely very good — one of the highlights of our stay. Overall Value: The pricing was reasonable, but for better value, it would be great if they included essentials like a refrigerator, handwash, and hair dryer in the rooms.

Great location with ample parking on site. Nice indoor and outdoor pools with access to beach and right next to chain ferry. Breakfast service was pretty abysmal. Coffee machines constantly out of service and poor breakfast selection not adequately replenished and mostly cold.

The hotel was lovely. Room was very clean. The pool area was clean and well maintained. The breakfast was expensive for what it was. The only negative thing I will say is that we were in the annex not the main hotel and the main doors and lift were out of order. Apart from that our stay was very nice.

Lovely one night stay at this hotel,was about a 20 minute walk to the centre! Room was nice and the bathroom was lovely! The only downside was what the room resembled a sauna to the point we had to ask for an extra fan which wasn’t too much trouble for the reception team after they located one! I would stay again but would recommend you do not stay anywhere near the leisure facilities and especially not room 23 unless you like waking up feeling like you’re abroad!

太喜歡這家酒店了，在Sherborne的這一週都變得太美好！酒店從入住前就email問有沒有什麼需要，入住後打開房間完全驚艷了！自帶一個小廚房，讓我和女兒可以享受自己做飯的快樂，冰箱 洗碗機 微波爐 一應俱全。酒店得知有小朋友，提前鋪好了沙發床，小朋友每天早晨從陽光裏醒來，是幸福的味道呀～ 主卧還有梳粧台，很喜歡！小鎮不大，所以每天我們都走路去逛逛，所以走累了我就約了酒店的SPA，很貼心很舒服。也是因為有自己的spa，酒店的洗漱產品都是自己的spa品牌，非常好👍 這是一段非常非常幸福的回憶呀…