Hotel Dengan spa di West Midlands, United Kingdom

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

I recently stayed at DoubleTree by Hilton Coventry and had a pleasant experience overall. The hotel was clean and well maintained, and the rooms were comfortable with good facilities. The staff were professional and helpful throughout the stay, making check in and general requests smooth and efficient. Overall, a reliable and comfortable option for a short stay.

Hyatt Rengency Hotel Birmingham is a very nice and cozy hotel with great facilities. It offers halal food, and prayer mats are available upon request, which I really appreciated. The leisure facilities are lovely, with a heated swimming pool, steam room, sauna, jacuzzi, and spa. However, my stay was let down by the fact that the room did not have a smart TV as mentioned on the website, which caused a lot of wasted time considering that I planned to stay in most of the times. The hotel eventually upgraded us (to a similar room just a few floors higher) after several contact made to reception and a long wait, but I’m grateful to Kenza for her assistance. On checkout, Nandini was very kind and offered support for my next visit as a gesture for the inconvenience. There's also an issue with parking, which operates on a first come first serve basis. So if you park your car on day 1 and say you're staying for 3 days, you have to pay for the parking for 3 days ahead which is £27 for 24hr. During these days if you happen to take your car out and come back with no free parking space, you lose your money. Your slot is not reserved. It would be better if they charge us for parking when we are leaving the car park rather than making us pay in advance. Overall, a comfortable hotel with excellent amenities, but clearer information on room facilities would have made the stay much smoother. I would have come better prepared.

Very good, this hotel has a good view, 15 minutes drive from the city center. Breakfast is a normal English breakfast, nothing special. Swimming pool praise!

Amazing Hotel. from start to finish. Underground carpark included in my room rate which included electrical car charging via pod point. Check on was straight forward. We was allocated level 4 room Patronas which had two double beds we had requested twin room so this was perfect. bathtub with rain shower over. Espa products which where nice. 60 inch TV in the lounge area with separate sofa. breakfast in the Sky lounge on 5th floor which was superb. full traditional buffet with the added bonus of Al a carte. hotel has a brilliant casino on the Saturday evening the had great live singers. Food in the casino was first class and the badmr was responsibly priced. Spa area had outside hot tub. pool saina steam room. all very clean and beautiful. onto of this the hitel is situated on resort world so lots to do from shopping in the outlet. peppa pig world for younger families. tutankhamen and Titanic experiences. The National Exhibition Centre. BP Pulce. music venue. outstanding service, location and service. I will be back.

This hotel has seen better days unfortunately.. Maybe it was once a main hotel chain but the current owners are struggling to keep on top of issues. .The first room offered to me had a mouldy damp smell. The second option was better . But overall I couldn't recommend a stay here.

We were allocated room on ground floor, unfortunately the bathroom is only bathtub. There is no shower at all. The staff did not know about this when we report it. Internet is fast. The bed is okay. The room is smell like someone had a smoking before and not treated properly.

The hotel is lovely and clean and the staff were very helpful. Our room was spacious and the bathroom had a lovely large shower. We had breakfast on our last morning and it was delicious and hot, buffet style with cereals and pastries too.

The receptionists provide great service, along with the waiters in the restaurant. The rooms provided everything you need and more. The beds were extremely comfortable. We cannot fault the food at all. The dinner and breakfast were both extremely tasty, cooked to perfection and brilliantly presented. The only downfall was on checkout when we were asked to pay for our child's dinner, even though we had booked half board for 2 adults and 1 child (3 guests) but hopefully getting this resolved. Apart from that, we would definitely recommend this hotel.

It was a nice big room, the bed with four-poster. The receptionists were doing their job properly. We only stayed one night, did not use all the facilities, such as bar, swimming or gym which there were available, only the restaurant. The bed is too soft, my husband was sank into it. He did not have a good night sleep.