Hotel Dengan spa di West Midlands, United Kingdom

We watched a Liverpool match while eating dinner. Brilliant! Breakfast was amaizing. The kids enjoyed the golf 💯

Wr had a wonderful time Everything wad amazing.Location great!!Food great!!services were also very awesome!!I could come here everyday 😂

Hotel looks very posh. Unfortunately thats where it stops. The family room was large but lacked character. The gym facilities was extra charge Breakfast was OK. But plates and bowls were filthy We travel to Midlandsa lot. We wont be staying here again. .

Although we put the Do Not Disturb placard on our door our room was entered and our luggage was rifled through. We were fortunate that we carried nothing valuable and nothing was taken. Otherwise I the hotel was adequate and our purpose was served .

Booked here through trip.com for twin room. Arrived at hotel who said been booked as king room. Were very helpful and changed room and put single bed in with double as no twins left. Receptionist stated frequently have this issue with agents booking hotel. Issue resolved easily. Staff friendly and helpful. Room clean, beds comfy. Great location for NEC, BP PULSE LIVE AND AIRPORT.

Hyatt Rengency Hotel Birmingham is a very nice and cozy hotel with great facilities. It offers halal food, and prayer mats are available upon request, which I really appreciated. The leisure facilities are lovely, with a heated swimming pool, steam room, sauna, jacuzzi, and spa. However, my stay was let down by the fact that the room did not have a smart TV as mentioned on the website, which caused a lot of wasted time considering that I planned to stay in most of the times. The hotel eventually upgraded us (to a similar room just a few floors higher) after several contact made to reception and a long wait, but I’m grateful to Kenza for her assistance. On checkout, Nandini was very kind and offered support for my next visit as a gesture for the inconvenience. There's also an issue with parking, which operates on a first come first serve basis. So if you park your car on day 1 and say you're staying for 3 days, you have to pay for the parking for 3 days ahead which is £27 for 24hr. During these days if you happen to take your car out and come back with no free parking space, you lose your money. Your slot is not reserved. It would be better if they charge us for parking when we are leaving the car park rather than making us pay in advance. Overall, a comfortable hotel with excellent amenities, but clearer information on room facilities would have made the stay much smoother. I would have come better prepared.

Clean, good service and in the middle of resorts world. Sky bar is good and lovely too

It was a nice big room, the bed with four-poster. The receptionists were doing their job properly. We only stayed one night, did not use all the facilities, such as bar, swimming or gym which there were available, only the restaurant. The bed is too soft, my husband was sank into it. He did not have a good night sleep.

The lOCATION was very convenient; as their was easy access to Birmingham Wharfside and Mailbox, leaving me with many restaurant options. For those that love to travel into the city to shop this is the perfect location due the Bullring was around a 10 minute walk from the hotel. Upon arrival there was know one at reception to check us in; we waited approximately 5 minutes before a staff member arrived. However the staff member that attended to us we very polite at and helpful. Good SERVICE The hotel rooms itself had an innovative modern style. The bed was very comfortable and linen was beautifully textured, they were also very considerate with towel as they insured that spare towels where provided. I must say the the the rooms were very CLEAN I was also very pleased with the robes that were provided. Contrary to all theses great factors the corridors within the complex are in some much need of a refurb. Apart from the hotel rooms there was no other AMENITIES because unfortunately the guest !NO LONGER HAVE ACCESS TO THE SPA! due to its closure earlier this year. This was very misleading due to the fact that the hotels unique selling point and main advertisement focus was the spa.

Overall good, the room looks a bit dated and the AC was not working so had a warm evening. The shower took about 5 mins to work but overall good for the money.