Hotel Dengan spa di Zagreb County, Croatia

The hotel itself is nice, but the room was very dirty. And I’m not talking about minor surface dirt - it was clear that proper cleaning had not been done for a long time. There were layers of dust, a dirty carpet, stained doors, etc. We also booked parking, but no one explained where exactly we should go or how to enter. When we called the hotel from the parking area, no one opened the gate. We had to go to the hotel in person and ask again. These are things hotel staff should explain proactively and clearly, rather than guests having to chase this information themselves. Overall, the hotel itself is not bad, but the dirt and the passivity of the staff completely spoil the experience.

Very nice hotel with great amenities; a welcome drink, pool, gym, and a spa (extra cost). There was also a rooftop space/bar (didn’t go to see) - the reception staff were very pushy to get people to attend giving a 10% discount for consumption. The room was very nice and clean, a smart TV welcome with the guest name, free water, coffee and tea. There was also a smart panel to control the lights and air conditioning, it did get warm in the room and the temperature didn’t seem to correlate to the ac thermostat. The bed was comfortable however it was a hard mattress, may find it a little difficult to find comfort if used to a softer mattress. The hotel is an art lovers paradise, there were artworks throughout the public spaces and room by the artist Boris Bućan - the hotel offered a guided tour to view all throughout the hotel. Great location and close to many tourist attractions, restaurants and supermarkets.

Sehr saubere Zimmer, gute Betten, gut ausgestattetes Bad. Check in erfolgte schnell, in guter englischer Sprache. Essen im Restaurant, gutes Preis-Leistungsverhältnis. Das einzige was wir bemängeln ist das Frühstück. Die Auswahl ist völlig in Ordnung nur das Personal war an diesem Morgen überfordert. Als wir um 7:30 Uhr zum Frühstück gingen, hatte eine größere Gruppe vor uns gefrühstückt. Es gab keine Kaffeetassen, anstatt Milch kam nur Wasser aus der Kaffeemaschine und das nachlegen dauerte lange. Kein sauberer Tisch im Frühstücksraum obwohl 80% leer. Gut, dass man ins Lokal ausweichen konnte. Da könnte man bessere Lösungen finden. Ansonsten haben wir uns wohl gefühlt.

衞生條件很棒，整體寬敞明亮，服務人員態度也特別好。800米之外有一個熊貓中餐館，味道也不錯，衹是價格有些。。。。。

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.

Hotel situato lontano dal centro, parcheggio a pagamento 7 euro, stanza discreta per un 4 stelle non molto grande, doccia non pulitissima nella parte di scorrimento delle porte, materassi comodi, buona colazione.

Badly maintained hotel with visibly old furnishings and with things falling apart ( see photos). Check in took a long time with only one staff able to perform check in spite of other available staff at the front desks. Phone in room was not functional on the first day so had to go down to front to desk to ask for help who redirected me back to the room again to call another number that also doesn’t work. Super unhelpful. Was expecting more from a Sheraton hotel. Plus points are - good location, indoor heated pool and good sized gym but also poorly maintained and rather dirty.

來克羅地亞住過好幾個酒店，對比下這家酒店還是不錯的，房間夠大，層高很高，衹是裝修風格有點過時了，但衞生做的還是比較好的，早餐比較豐富

Really enjoyed my stay at The Westin Zagreb. The room was comfy and had everything I needed, plus a nice view of the city. Staff were super helpful and friendly, and the breakfast was tasty with lots of options. The location’s great – easy walk to the main sights. Would definitely stay here again!

Nicest hotel suite i have ever seen. The sheets and the room were clean, had additional blankets in the closet. Big bright bathroom. Has a nice tv inside. Bed was comfortable. Really private area