Hotel Dengan spa di Central Sulawesi, Indonesia

My first time in Palu, nice hotel and amazing staffs. Dewi and Areef are very friendly and helpful.

We stayed for two days at this hotel, and it's probably one of the best you can find in Luwuk. While the hotel was clean, it felt a bit neglected in some areas. During our stay, it was full of children who were running and screaming in the hallways from 6 AM, which was quite annoying. Also, the pool was always packed with kids playing, making it not particularly appealing for a swim. Breakfast was quite comprehensive and very good. However, on the second day, we went down a bit later, around 9 AM, and many of the options had already run out. Overall, the service was friendly, but communication via WhatsApp left a lot to be desired; sometimes they didn't respond. In fact, I asked them for help organizing an excursion and never received a reply. Regarding the spa, we booked a couple's massage, and the experience was quite disappointing. The woman who attended me kept stopping during the massage, and at first, I didn't understand why until I turned around and saw she was looking at her phone. I had to ask her to stop. Even after that, notifications kept sounding a couple of times, giving the impression they were checking social media or something similar. In fact, her phone even ended up resting between my feet. Very unprofessional, honestly.

Staying at Aston Palu was quite comfortable. The room was clean, the bed was soft, and the air conditioning worked perfectly. The staff were friendly and helped with a quick check-in. The view from the room was decent, especially if you got a higher floor. Breakfast was alright, not a huge variety but the taste was good. The swimming pool was clean, although the area around it could get a bit crowded sometimes. The location is easily accessible. Overall, it was a good stay.

So far in my opinion the best hotel in the city. Because the location is strategic, complete facilities, friendly staff, cleanliness is maintained but with affordable price. The front desk is friendly and helpful. Before coming, I have filled in a special message such as a room on a high floor and near the elevator, and when I checked in my room was on a high floor and right next to the elevator. Without being asked, the officer has explained everything that guests need to know in a friendly and warm manner. If I go to Hammer City again, I want to stay here again. Recommended.

Surprisingly very beautiful hotel in Luwuk

the room is clean clean bathroom Strategic location inside the city Petugas ramah