Hotel Dengan spa di Karnataka, India

I booked for three nights but due to a change in my schedule, I only stayed for two nights. However, they still charged me for all three nights. Shouldn't they only charge for two nights if the initial mandatory stay was just one night, and I checked out after two? The hotel told me that because I booked through Trip.com, cancellations or changes weren't possible, and Trip.com told me to contact the hotel. They just kept passing the buck! I will not be using Trip.com again.

Very value for money, staff friendliness could have been better. Food can be slightly improved too. Room size and amenities were good though.

We had a lovely stay at this resort. Best is to have a car to get here. The hotel was very beautiful and lots of greenery. Breakfast was awesome with lots of local cuisine to try. The service was impeccable and of a high standard. The room was large and enough for 3 of us including our teenage child. Everyone was kind and nice. The nature specialist Harish gave us a wonderful talk on kodava people (local folks) and about elephants. He was very knowledgeable and we did this over a bonfire which was lovely. The pool should be warmer during the cooler weather in the evenings especially if temperature control is available. The check in staff were nice but they tried to upsell an upgraded room when we didn’t really need one. We have stayed at countless Mariott properties worldwide and this was the first time someone tried to sell us an upgraded room which I felt was wrong considering that we fit comfortably in our booked room. If u want to upgrade u should provide it as complimentary otherwise don’t try to see something on false pretext as they said we may not be comfortable in our existing booking. Also the bed sheets need to be cleaned better as there were lots of stains. Cleanliness needs to be improved. Apart from this the stay was wonderful and we had a great time. Thanks to all the staff from check in to the buggy drivers to the valet drivers to the breakfast staff. The housekeeping also had a special welcome treat and welcome design in our room. And so kind of the restaurant staff to provide a goodbye cake.

Was there for one night but no complains at all apart from the room given to me was next to service lift which kept going up and down the whole night. Rest was all cool. The bed was nice.

location is in city ,property is 65-70 years and rooms are old fashioned with small bath rooms, highly priced for this facility to modern conteomparay hotels

I go there once a week but I am always satisfied and highly recommend it. I left my clothes here last week and they kindly kept them and returned them to me. Thank you.

Hotel is good, recommend. Stayed in the hotel for five days. Of the shortcomings - breakfast on the open veranda with strong cold wind.

The hotel is located in a coffee and pepper plantation. The environment is very quiet and beautiful. Some villa buildings have been built around the central lake. There are 3 restaurants in the hotel, 2 of which are open-air and ventilated on all sides, making it a bit cool at night. Dinner starts at 20:00. There are free guided tours of the plantation at 17:30 every day, and I learned a lot. Unfortunately, there are more mosquitoes after 16:00, and visiting the park at 17:30 gives mosquitoes a good meal. If you visit the park earlier in the morning or afternoon, you can avoid the mosquito problem. The room hardware is okay, but the design of the bathroom and toilet is very unreasonable. You have to go through the shower room to enter the toilet. After taking a shower, water leaked into the toilet floor and it was very slippery. If the shower room and toilet doors are separated side by side, it will be solved. question. Hygiene is okay, the pillow space cotton is relatively cheap and does not match the hotel price level.

ITC Windsor offers a refined and comfortable stay, with excellent service and a touch of colonial charm. The hotel is conveniently located between the airport and the city center, making airport access easy, though reaching central Bengaluru takes a bit longer. The service and cleanliness standards are impressive, and the heritage-style architecture adds a unique character to the hotel. However, the bedrooms are not very spacious and lack natural light, which might be a downside for some guests. The breakfast area is bright and inviting, offering a diverse selection of continental, Indian, and Asian options, all of good quality. On the other hand, the gym is quite small, and using it can be a bit uncomfortable due to limited space when shared with other guests. I also had the chance to try The Royal Afghan, one of the hotel's restaurants, and it was a fantastic experience. The food was rich and flavorful—authentic North Indian cuisine with high-quality ingredients. While the dishes were on the heavier side, the taste and quality made it absolutely worth it. Overall, ITC Windsor stands out for its hospitality, comfort, and convenient airport access, complemented by a delightful dining experience at The Royal Afghan.