Hotel Dengan Spa di Gunma Prefecture, Japan

Loved everything about this hotel! Clean rooms, helpful staff, and a cozy vibe made it a memorable stay.

I recently had the pleasure of staying at Tokinoniwa Onsen Hotel, and it was an unforgettable experience. From the moment I arrived, I was enveloped in a sense of tranquility and luxury that defines a perfect Japanese ryokan stay. The hotel effortlessly blends traditional Japanese aesthetics with modern comforts. The staff were exceptionally warm and attentive, ensuring every aspect of the stay was seamless. The check-in process was smooth, and the hospitality throughout my visit was outstanding. The tatami-style room was beautifully designed, offering both elegance and comfort. The highlight was the private open-air onsen on the balcony, where I could soak in the natural hot spring water while enjoying breathtaking views of the surrounding nature. The serene ambiance made it a truly rejuvenating experience.

Staff were great, helpful and friendly. Amenities were great always enjoy my stay at Dormy Inns. It would be even better if it had Netflix or YouTube.

This hotel was so great! Its service, cleanliness, rooms etc, everything is about a comfort stay. It also has delicious breakfasts and onsen with 2 baths, one is outside — just what I was looking for.

I really liked the Comfort Hotel. Great location, easy access from maebashi train station and quick walk to shopping areas. The room was just what we needed with helpful amenities. Staff are lovely and helpful. Would recommend for a short stay.

A pretty decent Onsen. Just that the staff couldn’t speak much English and we had a hard time trying to understand the dinner flow. And the amenities at the onsen bath are quite limited.

地點稍微偏僻，年長男性接待人員非常熱心，房間空間大維持得也不錯，但是感覺得出來建築物的年紀。餐點蠻好吃的，不過有幾道料理偏西式，吃得沒有很習慣，比較想吃到的是當地傳統料理。整體而言是令人放鬆的旅館。

The hotel is very popular among the Japanese traveller. Lots of Japanese with very limited foreign traveller. The communication can be a bit difficult at the hotel. The room were cleaned but there is limitation of daily cleaning of the room. They only take trash out and change towels. The policy is to clean the room every 4 days. When the hotel is fully occupied, there is a problem with the scarcity of hot water. We have to wait for hot water to be reproducing 2 out of 3 nights we stayed. The buffet is very crowded and the food are pretty much the same for all 3 nights we stayed for both breakfast and dinner. Our highlights are the crab and the beef station for dinner and the live onigiri station for breakfast.

Room & vibes Stayed in a traditional tatami room and it was so Japanese in the best way – futon, tatami smell, the whole ryokan fantasy. Super cosy, perfect if you’re here to soak, chill, and live your best onsen‑town main‑character life. Buildings & facilities Hotel has three blocks, all connected via the main building, so you’ll always pass through it anyway. Most of the good stuff – hot springs, buffet etc. – is in the Annex building where I stayed, so it was really convenient, just no Yubatake view (that’s only for the main building rooms). Location & mini shopping zone They literally have their own shopping area on the first floor of the main building, right by Yubatake and the hot spring street, so you can roll out of the hotel in yukata and start browsing. Super easy to snack, shop, then hop back into the onsen without feeling like you “went out”. Transport & walking in snow There’s a shuttle bus to the nearest public transport stop, so luggage days are easy. You can walk it in under 10 minutes, but in snow season the road gets icy and crazy slippery, so honestly not recommended unless you trust your shoes (and your balance). Staff & service energy Hotel staff are amazing – super friendly and actually proactive. Besides Japanese and English, some staff speak Mandarin and will just switch to it to help you out, and they’ll even offer to take photos for you before you have the chance to ask, which is perfect for solo or shy travellers.

The staff were nice and helpful. The public bath was good with wonderful scenery and environment. Food was not that impressive but up to stand. The tel number shown on the website was found outdated. Better have it updated so that the travellers can call the resort direct to book free shuttle transfer from Karuizawa Station.