Hotel Dengan Spa di Hokkaido, Japan

First time travelling with my baby boy and the experience at The Risonare was wonderful. Full of fun activities, beautiful environment. The view was spectacular , my husband and I even got some time to pamper ourselves . Our room was spacious but the living room and corridor was quite old though. Given the price of our room, this is the only one thing we didn’t enjoy so much .

Great hotel! Centrally located close to Hirafu with a big Lawson right across from the hotel! Staff all speaks good English. I love the room, decent size and so comfortable! Love the complimentary transit service to and from the train station. Onsen is also amazing!

Hokkaido in summer has its own unique charm. There's a direct hotel bus from New Chitose Airport. My flight was delayed by about an hour that day, but the shuttle bus staff waited directly at the arrival gate for us and even took us on a shortcut to exchange our pre-booked JR Pass. We're so grateful to this enthusiastic staff member! The Westin is part of the Rusutsu Resort. While it's an older property, it's very well-maintained. The lobby is cozy, and the rooms are clean and tidy. All rooms are loft-style, but it's a bit inconvenient that there's no restroom on the second floor. We had dinner at the hotel's buffet twice and at the Rusutsu Resort Hotel buffet across the street once. The Westin's buffet leaned more Western, while the resort hotel's was more rustic and offered a wider variety of dishes. Hope to visit again in the winter during ski season!

Booked a room with private onsen and shared amongst 3 friends. There is valet parking upon arrival, and complimentary drinks and simple snacks at the welcome lounge between 3-10pm. They had a harpist perform at the lounge and dinner sometimes, it was very peaceful! Room was nice and comfortable, facing a nice view of lake Toya. Would have liked to be even closer to the lake as it turns out there is a field between the hotel and the lake. Temperature and size of private onsen js good, room facilities also great. Breakfast and dinner was wonderful, for dinner they serve a 6-7 course French styled meal on both nights made by Japanese ingredients. They had western and Japanese main plate options for breakfast with a buffet alongside too. Choices were plentiful and delicious. Staff generally very courteous and helpful, we had an issue with the hot water in our shower which they work very hard to fix. There was a random incident where one of the staff Yusaku was very rude to us at the Lumiere restaurant, he pretended not to understand English when taking our order for tea/ coffee, and even challenged us when we asked for lemon in tea, he said ‘what colleague?’ And ‘you want a piece of tea?’. Completely unacceptable for a hotel like this. The rest of the staff were nothing like that.

We had a wonderful stay at this hotel. The location is perfect — just a 2-minute walk to the Hirafu Welcome Centre, making it extremely convenient, especially for catching the direct bus from the airport. The surrounding scenery is beautiful, giving us a peaceful and relaxing atmosphere throughout our stay. The service was excellent. The staff were attentive, helpful, and made everything very smooth for us. The room was super clean, well-maintained, and came with a washing machine, which was incredibly convenient for our trip. What impressed us the most was their pick-up and drop-off service to the Hirafu Welcome Centre. It made our arrival and departure completely hassle-free. Highly recommended for anyone visiting Hirafu!

Niseko in summer has its own distinct advantages. It's less crowded, the air is fresh and cool, and hotel rates are significantly lower. The hotel's decor is tasteful and understated, reminiscent of a city Ritz-Carlton. With fewer rooms, the service is remarkably attentive. Breakfast is a hybrid of a set menu and a small buffet spread, which was quite satisfying. We found the dinner restaurant to have a somewhat limited kitchen and offer average value for money, so we chose to dine out for our evening meals. The location is wonderfully quiet. While we had a private car, even without one, the Hilton is just across the ski slope, so transport isn't an issue. A short walk of a few minutes takes you to a ski commercial area, where a few restaurants remain open even in summer. I imagine it's quite expensive in winter, but I do wonder if Niseko's skiing truly surpasses Hemu's? A major perk, of course, is that the hotel essentially has its own dedicated ski lift, offering absolute ski-in/ski-out convenience. It's significantly smaller, quieter, and much less crowded than the Park Hyatt. However, I highly recommend taking the gondola up there at night and then walking down to experience the beautifully designed light exhibition – it's truly stunning.

It had been two years since my last visit, and I was once again delighted to return and stay at this wonderful hotel. The privacy remains just as excellent as I remembered. All the staff, regardless of age, are incredibly warm, courteous, and attentive, remembering every little detail you request. The Okami (female manager) is still elegant and gracious, truly the gold standard for Japanese onsen hotels in my opinion. On the first night, we upgraded to the Teppanyaki course, which absolutely exceeded our expectations. I highly recommend that fellow guests planning a stay book this set menu in advance via email (an additional ¥24,000 for two people). Chef Hoshizawa was delightful, making for a particularly pleasant dining experience with great conversation throughout the meal.

Everything is good, the food is very exquisite, the sense of ceremony is full, but the food is exquisite, the actual taste and ingredients are ordinary, no merit or fault. The overall experience is affirmed. Before booking, I saw in the comment area that the charge for bringing children is no more than 1,000 yuan per person. When I settled the bill, I was shocked to see the price. One child added almost 4,000 yuan per night. We brought two children and added 8,000 yuan per night, which is equivalent to one night's room rate. I especially want to know if the hotel has always charged this way? We stayed for two nights and added almost 16,000 yuan. The room type we booked on Ctrip did not include dinner. It was simply a big sucker. Just a reference for the Chinese compatriots behind, you don’t have to stay, you can stay. The hotel is OK in all aspects, the public area is pretty, the room is large but lacks design. It’s more homely! But there are few facilities, it’s not suitable for parents and children, and the price discourages parents and children. I stayed in Park Hyatt in Kyoto, Japan, a very good hotel. The children were only charged for breakfast. The cost of the children in the Azuki Seat is too exaggerated. In addition, the Shikotsu Lake next to the hotel is quite beautiful, but the transportation here is really inconvenient. The hotel has a pick-up at Chitose Airport, but it is only at 16:45 in the afternoon, so it is really difficult to connect. We took a taxi because there were few cars at night, and the taxi cost about 500 RMB. A taxi from the hotel to Sapporo JR is about 1000 RMB. Because there is too little information to refer to when booking, I posted the information I originally wanted to know for your reference.

We had a wonderful stay at Protom International Hokkaido, and it became one of the most memorable parts of our trip. The hotel kindly surprised us with a complimentary upgrade to the Junior Twin Suite, and the room was incredibly spacious, clean, and comfortable. We were so happy when we entered the room — it felt bright, modern, and very relaxing, especially after a long day of travel. What touched us the most was the kindness of the hotel staff. Everyone was polite, warm, and always ready to help. Their hospitality made us feel truly welcomed, not just as guests, but like friends. We are very grateful for the upgrade and the wonderful service. This stay made our Hokkaido trip even more special. We will definitely choose Protom International Hokkaido again next time. Highly recommended. ( sorry about only the photos of the key)

This was the most anticipated part of our entire trip, and it certainly didn't disappoint! #Hotel Location: Excellent. It's right on the hot spring street, and behind it is the pier for lake boat tours (Happy Boardwalk). #Hotel Service: They upgraded us to a large suite for free, and the view was absolutely fantastic. I loved the suite's layout, amenities, and the smart toilet. The outdoor hot spring faces the lake, and the male and female baths rotate at different times, so you can try them all (っ˘ڡ˘ς)♨️ The buffet was also good, and we additionally ordered a red king crab which was delicious. You can book many activities and experiences at the hotel. There's an outdoor shop called Siri on the first floor of the hotel where you can book activities like hiking and lake tours. My friend and I booked the night forest light show at the front desk. The only thing worth complaining about is how ugly the hot spring robes are – absolutely no desire to take photos in them!