Hotel Dengan Spa di Selangor, Malaysia

Stayed on New Year’s Eve. The room rate was high, but the service and organisation were unacceptable. Check-in was extremely slow and chaotic. Despite multiple counters and staff, bookings could not be located efficiently. Counters were reduced mid-way, no queue management was provided, families crowded together, and the lobby was hot due to poor air-conditioning. I queued for about 40 minutes. Staff also repeatedly confused my booking and issued the wrong number of room keys. Buggy service was consistently slow, with long waiting times throughout the stay. The room was uncomfortable — loud, non-adjustable air-conditioning, poor soundproofing, and dirty corridors with rubbish left unattended. The New Year’s fireworks were not at the location stated in the schedule. After the countdown, there was no hot water for showering. Breakfast arrangements were poorly handled. We were redirected to an Event Hall with a canteen-like environment and cold food, while other guests were dining in a better restaurant with different food options. The hotel map was also misleading, as the Lobby is marked as R1 but not shown on the map. Overall, this stay was not worth the price and fell far below expectations for a New Year’s Eve booking.

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

For improvement, front desk staff must be alert with customers’ request. I stated my request online and once again reminded the staff when checking in. He nodded understanding it. Unfortunately, he didn’t fulfil it and didn’t clarify at all. Overall, it’s a good stay.

Room is good beds are comfy and no complaints about service and other aspects of the hotel It is slightly aged and the surrounding roads may have some traffic, but if you’re looking for a place to stay to wake up and head to the Marriage Registration office, ITS RIGHT ACROSS THE ROAD

Despite a late check-in, I received a very warm and professional welcome from the front desk, which immediately made me feel at ease. The room was extremely clean, quiet, and comfortable—perfect for resting before a flight. The shower had strong, consistent water pressure, which was a big plus. I had an early check-out to catch my flight, and the free shuttle service to the terminal was very well organized. Although there was a short queue, it moved very quickly. The driver was friendly, helpful, and courteous, making the transfer smooth and stress-free. Overall, a great stay. I will definitely choose Sama-Sama Hotel KLIA again for my future flights.

We had a wonderful stay at this hotel. From check-in to check-out, everything was smooth and well organised. The staff were friendly, professional, and always happy to help, which made us feel very welcome. The room was clean, spacious, and comfortable, with all the amenities we needed. The bed was very comfortable, and the room was quiet, allowing us to rest well. Housekeeping did a great job maintaining cleanliness throughout our stay.

I recently booked my trip through Trip.com and I am very satisfied with the overall experience. The booking process was smooth and straightforward, with clear details about flights, hotels, and prices. I appreciated the transparent information and the helpful filters that made it easy to find the best options. The customer service team was also responsive when I had a small question about my booking. Everything went exactly as planned, from check-in at the hotel to my return flight. I also liked that Trip.com offered competitive prices compared to other platforms I checked. Overall, I feel confident using Trip.com again in the future and would recommend it to anyone who is looking for a reliable and convenient travel booking service.

Had a wonderful stay at Espira Kinrara! The breakfast was really good with a nice variety of food and friendly service. We were lucky to get a room right in front of the kids’ pool, which was perfect for our family — the kids had a great time! The environment was clean, peaceful, and family-friendly. Overall, a very pleasant experience and we’d definitely love to come back again!

🌟 A Relaxing Escape with Top-Notch Hospitality I recently stayed at this wonderful hotel and had an exceptional experience from start to finish. The hospitality stood out immediately—every staff member I met was warm, attentive, and genuinely welcoming, which made the entire stay feel effortless and enjoyable. One of the biggest highlights was the beautiful view. Whether during sunrise or sunset, the scenery from the hotel was simply breathtaking. Overlooking lush greenery, a spacious pool area, and the city skyline in the distance, it offered a calming atmosphere perfect for unwinding. The facilities were another strong point. The swimming pool was stunning—surrounded by tall trees and comfortable seating, it felt like a peaceful retreat both in the day and at dusk. The gym was well-equipped and clean, making workouts convenient during the stay. I also appreciated having access to the sauna, which was a great way to relax after exploring the city. Dining by the pool was such a treat too. Enjoying a delicious burger under the warm sun with the pool just steps away made for a perfect afternoon. Overall, this hotel provided a delightful blend of comfort, excellent service, and great amenities. I left feeling refreshed and satisfied, and I would gladly return for another stay. Highly recommended for anyone looking for a relaxing getaway with great hospitality and facilities.

spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies ! room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:( location is good adjacent to central mall. breakfast spread is very good with choices of western, malay, chinese and indian fare. overall is good only softskills needs improvement.