Hotel Dengan Spa di Florida, United States

Second time staying at the Naples Bay Resort but this was the first time in one of the cottages. Great location and only a 1 min walk to the main pool complex. We had a couple of issues with the cottage when we first got there but the resort had them all resolved within hours. The whole resort is beautiful and a short walk to 5th Avenue and Tin city. The pools and amenities are great, it was a self maintained cottage so no daily housekeeping as you would get with the hotel, if staying longer I’d like to have had housekeeping come at least once tho. The cottage was clean although attention to detail wasn’t there e.g. dust on top of pictures, bed frame etc… but generally was clean. It had everything we needed, they supply towels and toilet paper (a few) and a few other things like detergent. Kitchen was well stocked and had more utensils than we would ever use. Overall a great stay and we will be back.

I was surprised and happy that the hotel had made renovations to their hotel.  The room was very nice!

Dear Sir or Madam. First I gave my credit card details for a deposit. In fact I was charged $50 and was told that the charge would be canceled within 3 days. Why is this done this way, it doesn't happen to me at other hotels! The food in the morning was poor, there were no vegetables or tuna, garlic, mayonnaise, and most of the food was not that healthy

I chose this hotel primarily for its shuttle service to Universal Studios, but the shuttle schedule was quite limited. They only offered shuttles *to* Universal in the morning and *from* Universal in the afternoon. The last return shuttle was at 8:40 PM, which is a bit tight considering Universal parks close at 9 PM – it would be much better if there were later options. Definitely make sure to book your shuttle times well in advance, otherwise you might not get the slot you want. Breakfast had a slightly better variety than Drury's, with more fruit, but it still lacked vegetables. I was pleasantly surprised to be able to check in as early as 11 AM. On the first day, we received two complimentary bottled waters, but none thereafter. When I asked the front desk, they told me to buy water from the supermarket on the first floor. However, on our last day, I managed to get some from a cleaning staff member – I guess she felt too awkward to refuse. My thanks to her!

Orlando Disney was absolutely fantastic! The service and facilities were excellent. Check-in at the front desk was fast, and there was always someone available 24/7 to assist. The lobby also features a Fuel convenience store where you can pick up drinks, fruit, and sandwiches, which was incredibly convenient! Both the Dolphin and Swan resorts offer frequent shuttle boats to all the parks. Will definitely be back!

Great hotel. Good location. Beautiful view from top balcony. Staff nice and service excellent. Everything went well

I would totally recommend this hotel , it’s fresh the location is great the staff all friendly pool was lovely beach was lovely drinks are great but expensive and that goes for food too great but expensive. The breakfast range is outstanding but again pricey. My only gripe was the extra $18 dollars a day per person which we were not told about for using the facilities? And we lost a whole day and night due to our flights being cancelled and they didn’t want to give any refund and wanted to still charge us the $18 dollars per person for the day we were not even there. We did argue this they took it off but refused to refund the night stay for 2 rooms was $500 so a considerable amount to be out of pocket. But if this hadn’t have happened we would not have any complaints.

By far the best hotel we've ever stayed at. The oceanfront room is literally ON the ocean steps away. Room service food is delicious and is a very clean hotel

It's a five-star hotel. The environment and sanitation are super good. The overall service is also very good. The floor is not too high. Everything else is very good. The breakfast is also great. I will stay here next time.

This place is amazing! The rooms are clean, modern and spacious. Beds are comfortable. Great options for food and drinks. Pools are stunning - huge ground level pool with a second infinity pool overlooking the harbor. Then a huge 3rd pool on rooftop with a large hottub. View is spectacular!!