We arrived very late at night for our cruise the following day, so this was a perfect location for us. The hotel is situated inside Miami international airport so you don’t even have to travel anywhere. The only thing we found was that there were no sign posts, we had to keep stopping people to ask where it was, we walked for around 10 mins and after asking around 3/4 people we eventually found it. It is round a corner behind a Mexican restaurant and basically just what looks like an information desk. The staff were very helpful and even upgraded our room free of charge from a double to a king room. We got into the lift and found our room on the 4th floor, the corridors could do with some updating and looked a bit like walking through a prison. Our room was at the end of a corridor. It was very clean and tidy and a lot nicer than I expected. There was a coffee maker and some biscuits under the dressing table and plenty of hanging space and a steamer in the wardrobe. The bathroom was clean with hand wash and body lotion and shower gel. The bed was very confortable and after our late arrival we just went straight to sleep. We woke the next morning, had a quick coffee and booked an Uber to the cruise port. I would definitely recommend this hotel for a short stay before a cruise or flight
Hotel berhampiran Daytona Beach Shores,Daytona Beach Shores
SSmithMegan2022.12.22
Great hotel!! beautiful view of the ocean. Was super nice to wake up and watch the sunrise with a hot cup of coffee. Loved the art work in our room. very clean everything worked great.
Hotel berhampiran Universal Studio Orlando / dunia laut,Orlando39.6% pelancong memilih kawasan ini
PPengguna Tetamu2025.09.01
The hotel was beautiful, luxurious, and very clean. The staff were friendly and welcoming, and the breakfast was delicious. The location is perfect, right next to Universal Studios. I regretted coming alone, and I’ve already decided to come back next time with my family
Hotel berhampiran Tasik Buena Vista / Pusat Bandar Disney,Bay Lake45.9% pelancong memilih kawasan ini
PPengguna Tetamu2025.07.29
The Dolphin is an absolute delight. The location is perfect. You can walk to Epcot or Disney Hollywood Studios. But if you’re feeling tired, no stress, just take the boat. You also get early entry. I highly suggest this hotel.
Hotel berhampiran Lapangan Terbang Antarabangsa Orlando,Orlando11.7% pelancong memilih kawasan ini
DDaniel T W So2024.04.25
This is a clean, good location and cost-effective hotel close at the Orlando Airport. The breakfast has assorted of choices. It's freely using at the lobby for my business meeting there. It is a good choice and highly recommended.
Hotel berhampiran Daytona Beach Shores,Daytona Beach Shores
JJuan2022.10.20
I could tell the hotel had been really nice once. It had just weathered a storm a lot of the rooms were not working. My room did not have electricity by the bed nor did the phone work. other than that, trip.com got the wrong dates on my reservation. They book me for Saturday and Sunday leaving Monday, but my conference, the only reason for my trip, started Monday. Essentially they had me checking out on the day the conference was to begin. I told them immediately but they did nothing about it. trip.com not worth the effort. The Shores resort and spa Daytona Beach will be back and certainly worth the stay if you can get over the front desk staff…. except for the one with the purple ish colored hair. she’s a keeper.
Hotel berhampiran Tasik Buena Vista / Pusat Bandar Disney,Bay Lake45.9% pelancong memilih kawasan ini
LLittleMoonMoon2024.09.20
Convenient and clean. The food are affordable and good. Comparing to All Stars, I would definitely choose this hotel. I love the luxury design and relaxing atmosphere. It felt like you were living by the beach.
Hotel berhampiran Lapangan Terbang Antarabangsa Orlando,Belle Isle11.7% pelancong memilih kawasan ini
AAbu Faria2026.01.24
Hotel was comfortable and the room was cosy n clean. All facilities were provided. Location is closed to airport but have to take a taxi or Uber as such the costs increase. We had to take early flight so missed breakfast. We basically stayed for few hours, rested well as the beds were comfortable. Someone was at reception desk all the time which was convenient and felt good. We arrived quite late in the night and left early morning and the reception was manned.
This is one of our favourite hotels anywhere. We took our entire three generation family there from the UK a couple of years ago and this year we effectively added a two day stay onto a two week villa rental vacation just so that we could revisit the hotel and play the golf course. We did have a few complaints about two things.
We visited the Italian restaurant’ Cala Bella’ and whilst we enjoyed most of our starters we didn’t really enjoy our main courses with the food feeling pre prepared and warmed up rather than fresh. We sent some back and there was no quibble about taking these off the bill but it was a disappointing dining experience. For that money in a top class hotel everything should be freshly prepared
We felt that some of the charges were excessive, a 20% service charge on a $30 self serve breakfast buffet is scandalous . Similarly $32/day for self parking felt excessive.
This was our third visit to this hotel- will there be a fourth ?
Sangat Baik
49 ulasan
8.7/10
Harga bermula
€ 175
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Spa di Florida
Terokai Ulasan Tetamu Hotel di Florida
Lihat semua
9.5/10
Amazing
Ccm2024As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT!
Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying.
This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation.
We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later).
The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough!
I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine.
Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them.
The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down.
When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this…
Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went.
A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out.
I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful.
We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts.
Now I need to go through the process of disputing the transaction with my bank. Really?
The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand.
I am hoping this property reaches out as promised but it holding my breath.
Do better Ritz Carlton South Beach!
Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.
GGuest UserIt was wonderful having the ocean in your backyard. Pool was amazing especially at night. Room was smaller than we had expected. The location was amazing. Shops and restaurants lined the streets.
JJINGQIANGAt the beach in central Miami, the beach is at the doorstep. The shape is a 50s and 60s building, and the interior is a modern style that has just been renovated. It is very comfortable to live in, and there are fewer restaurants around.
KKELVIN S K CHANClose to the Miami airport and has free shuttle service.
Room is large with microwave,glasss top stove, coffee machine and large fridge , king size comfy bed and sofa. Nice swimming pool by the ponds
The only problem is poor wifi and breakfast just okay.
GGuest UserStayed for two nights room only. I really liked the design of the hotel, artwork and facilities. The pool area is really nice and they have their own sun beds on Miami Beach which are complementary for hotel guests. Hotel is about 1 street back from the beach but still a wonderful location.
The room was comfortable without being spectacular, everything worked and it was a decent size. Rooms are not as interestingly designed as the rest of the hotel.
All staff I talked to were very nice and helpful but at both checkin and checkout there were long lines to speak to someone. We waited over 20 mins to start the checkin process.
Overall I would be happy to stay at The Gates Hotel again.
AAnonymous UserYou need to pay extra for parking, 25 knives a day for parking. The hotel is a 5-minute walk from the beach, very close, and within a 10-minute walk from most restaurants. If you don't want to walk, there are also golf carts sent to the beach and restaurants. The staff are very friendly! Breakfast is simple but all good. The room is also clean, it is recommended to stay.
GGuest UserI wanted a hotel that would be close to airport in order to catch an early flight the next day and reasonably priced. I had just arrived back from cruise so I wouldn’t be able to check-in until 4pm. However, I explained my situation and they were able to accommodate me with an early check-in. However, there was an additional charge but I didn’t mind. Cruises arrived around 8 am so I was happy with getting a room to relax. Staff was very nice and professional. Front desk, bartenders and cleaning staff. I would definitely recommend this location.
GGuest UserThis was a terrible experience.
1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation.
2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed.
3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day.
4. We were compensated with free parking. That was appreciated.
5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night.
6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell…
7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one.
You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website.
I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.
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