Hotel Dengan spa di Louisiana, United States

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

The hotel is just above the casino. There is no need to say that it is magnificent. Just eat, drink and have fun in the casino, but the traffic to go elsewhere is a problem. You have to drive by yourself.

The location of the hotel is OK, close to Pompeii Street in France. The breakfast in the hotel is very ordinary and very simple. The lighting is dim and the setting is also old. The street restaurant outside the hotel is still worth recommending. You must try the oysters. The Mexican food is not bad either. According to Americans, New Orleans is the best place for American food. I have been to many places in the United States and my actual feeling is the same. Raw oysters are worth a try.

Got a room at first where the AC was super loud and there wasn’t even a closet or a place to hang clothes. I told the front desk but they said the hotel was full and couldn’t do anything !!! So I contacted IHG directly and I got a new one was much better — quiet AC and a proper closet. FYI: floors 9–10 seem to have some kind of machine room inf front the room X01 . The noise could be heard all the floor to room 906. If you’re a light sleeper, you might want to avoid this hotel.

Our room was nice for the price, the bathroom was clearly not really cleaned when we checked in, you could tell from the shower, soap residue, hair etc. the location and amenities are nice. The rooftop bar was not open at all for the 4 days we were there, which was disappointing as we were told it was/would be. One of the front desk ladies was less than nice and professional but everyone else was very professional and nice.

The hotel is located in a quiet location, only about 10 minutes' walk from the scenic spot. The service in the lobby is friendly, the rooms are clean and tidy, and everything is available. The gym is on the top floor and has all the facilities. There is a cafe opposite the hotel with delicious coffee and bread.

Excellent price, chic location. Clean clean every day. But the hotel is very strange, the room has no refrigerator (no refrigerator at all), had to ask the recipe to pick up the medicines that require storage in the refrigerator. There is no safe, there are no closets (instead of a pair of hangers on the wall). There is no sink in the toilet, the sink is in the room with the bed. At the same time there is a lot of room in the toilet, quietly would be placed there.

Fabulous as always! We always enjoy our stay. Zoey Duplichain is a fantastic concierge and very attentive to the details. Our special order chocolate cake was fantastic. The water was perfect and the food is delicious. We absolutely loved it and we are going back next week! Can’t say enough about it! We love bills on the beach and Austin is a great server. The beach is great for walking at night and the atmosphere is great. Plenty of things to do and lots to see for everyone. We love golden nugget. The black jack is wonderful and they keep the drinks coming. We are going to celebrate my twins 21st birthday on Monday. I can’t wait it’s going to be absolutely perfect. We’ve ordered a cheesecake from Vic and Anthony’s. I’m sure it will be nothing short of amazing.

Enjoyed my stay. Nice, clean room. Witness a guest stumble past 2 staff members with a beer in his hand. The guest eventually fell at the elevator. I informed the staff members present. ID staff informed me that he called someone but did not leave his post. A third staff member arrived as we entered the elevator. I can understand the member checking ID could not leave his post, but the other guy standing closer to elevators could have made some type of effort to assist.

The Hotel is beautiful the restraints were a complex JOKE, the food was horrible, extremely overcharged for terrible tasting food. We couldn’t be more disappointed in a Hight Class Hotel having such low class restraints affiliated on there premises. We will never book a reservation with you again. Shame on you!!! BOOO,