Hotel Dengan bar di County Durham, United Kingdom

Reception staff was super friendly and very helpful a credit to the hotel. Room was clean with a lovely bed and warm powerful shower. Food served til 8.30pm which the food we had was lovely and would recommend, menu is rather small but they are good at accommodating e.g vegetarian however a little on the high price. I would say the bar is over priced for the stay however lovely open fire! The grounds are nice with a woodland behind. With a kids play area and a few added bits e.g giant chest set. Room was a little cold (room 25) with the heating in the room not working however a plug in was provided within the room and the hotel it’s self rather warm downstairs with working heating. My biggest concern was the windows the bathroom window faces out to the staff carpark and the blinds old, dirty and not working with dam or water damage above the windows ( which i expected given the age and price of the room) The hotel has a little dungeon which we were allowed to go down which added to the castle stay! The hotel has certain bits of armed men and knights bits on display. I felt with a small investment in displaying the castles history and strengthen the knight theme the dungeon could be a little hidden gem Ice cream parlour up the road on a working farm with kids play area, good selection of shops within 10 mins drive at a new retail park with cinema, plenty of restaurants, and supermarkets Would stay here again Overall would stay here again

I had a very satisfying stay. On my journey from York to Edinburgh, I made a point of stopping for a night in Durham to experience the romance and elegance of a traditional English small town. This Hotel Indigo is converted from a historic local school, so from the facade to the corridors and even the rooms, the original style is beautifully preserved. The room was quite spacious and well-equipped, and the staff were all very warm and attentive. The breakfast was also excellent, a mix of buffet and à la carte. Overall, I was very happy. It would have been even better if the air conditioning in the room could have provided a bit more heat. I imagine we'll return to this charming town in a few years – looking forward to our next visit!

The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of ****** to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.

Overall, it was pretty good. The breakfast was nice, and the service was professional and well-organized, as well as friendly. I really liked the room with a window in the bathroom, allowing for ventilation. I stayed for several nights this time, and it was a good experience overall.

Great stay for my birthday! The Pin is fab with lots of activities to keep you busy. We upgraded the spa which was well worth the £60 each (the sunny weather also made this a great experience). The room was a fab size (deluxe double) and the food was delicious. We really enjoyed our stay and have booked again.

Absolutely great place to stay, steeped in history and a lovely room too. Booked as a single but had a very comfy double bed and private bathroom. Would stay again and recommend highly!

Amazing stay. The customer service was impeccable from the off, very clean, all the necessary amenities, and a super comfortable bed and pillow.

We really enjoyed our stay, the location is ideal and the grounds were beautiful and quiet! The staff were very friendly, welcoming and professional! The only downside was that our room had only one plug socket that we could use.....just not enough these days, even just for basic needs..... very poor unfortuneatly. Air conditioning would have been welcomed, we would therefore definitely avoid this Hotel in summer months for this reason alone. One other small irritant, our bathroom had a glass shelf above the sink which tilited heavily towards the sink, so we had to be very careful to ensure things didn't keep falling over. Our breakfasts were excellent (apart from the Omelettes), and the service staff were very welcoming....a great start to any day!

Absolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.

The room was spacious and very comfortable. The air conditioning worked perfectly, and the TV could be connected to a mobile phone for streaming, which was very convenient. The staff were friendly, professional, and provided excellent service throughout my stay.