Hotel Dengan bar di Denbighshire, United Kingdom

The location is great, right in front of the sea with a very good view and very quiet. There are a few nice eateries in town, which is about a 15-minute walk from the hotel, and driving there is pretty easy too. Cleanliness-wise, the room is okay, but overall you can't expect too much. The toilet tends to have stuff coming back up after a while from the hole, so I’d suggest flushing before you even open it. There are some small black stains—very small—on the bedsheet. Service: breakfast is nice, cold drinks are self-serve, and staff will serve hot drinks and take orders. The staff are really nice. The cleaning service sign said if we put the towel on the floor it would get replaced, but when we came back, the hand towel we left on the floor was still there, exactly as we left it. Facility-wise, the spa is just a joke—cold water, cold shower only, and the window faces the roadside so everyone passing by can see in. If you're expecting a nice spa break, don’t come here. Also, the heating in the room was extremely warm even with the radiator off, and on such a windy and cold day we had to keep the window open, otherwise we couldn’t sleep at all. Given the price we cannot complain too much, it is what you probably would expect from a Holiday Inn Express, both facility and price wise. However, if it is labelled as four star, to be honest we would expect more.

Unfortunately the hotel was under staffed and bar staff (1 person only) on Saturdy & Sunday needed training. Served a pint which clearly had gone off and tried to charge for it inspite of the poor condition. Lack of attention to detail - examples below; 3 of us had dinner, 2 of which complained as food was not hot, the same for plates. One person asked for coffee, approx 9pm, was told that was not possible. Mayonnaise was nearly 3 months past the use by date. We did not book dinner again. We stayed over the Late May Bank Holiday weekend 2025. One of the busiest times of year. We discussed the issues with the duty manager, she was working 18 hours per shift, the best staff member there.

The castle is over 800 years old, very nice, with more than a dozen peacocks inside, often spread their tails 🦚, not afraid of people at all. The meal is also good!

Stayed here for one night for a wedding. Beautiful location but hard to get to if you don’t drive (taxis available but fairly expensive). Staff were very friendly and polite. I had an issue with my room and they came straight away to take a look. I had to change rooms in the end and they were very helpful and gave me a free Prosecco for the trouble (though it was no trouble at all!). Breakfast was good and the bed was comfy. Wish I had more time to spend in the area as it was so beautiful!

Clean facility with a pub and a kitchen for guests to prepare or store their own food. They advertised breakfast as well as dinner but I didn’t see either. No front desk so I was directed to call ahead but I never got an answer or confirmation that I would be met to get my room. The bartender in the pub below apparently is the person who gets you access as this is what happened to me. One shared bathroom for all rooms, I believe, though this wasn’t an issue.

Had such a lovely little stay. Such a quaint village surrounded by lovely nature. The locals were super friendly - the staff were also really friendly and great. Loved our breakfast in the mornings - each time they brought a little cut up sausage for my dog. Would recommend for anyone wanting to escape the city.

The room was a bit small, and we had to carry our own luggage upstairs. The breakfast was decent, and we could see a distant river from the window. The entire town is lovely. I'd definitely stay there again on my next visit. Recommended!

Nice and warm welcome not keen on entertainment but having said that staff was excellent I definitely recommend this for families 👌 thanks for your help threw out kind regards 👍

Great experience at the White House - surrounding nature is beautiful and the sauna and spa facilities are great. Food is average so would recommend going somewhere nearby