Hotel Dengan bar di Leicestershire, United Kingdom

Although the price is cheap, the experience of settling in is not good.

The Grand is in the middle of an extensive refurbishment programme. I booked 4 room for 2 nights on each side of my daughter's graduation - which I explained to the hotel in advance, so we could have rooms close together to help with hairdressing etc. First the good - beautiful building with stunning original features within a contemporary refurbishment. Stunning public areas, easy parking (albeit the car park is v tatty). The BEST service staff - accommodated all our requests, gave my daughters free parking as a gift. Everyone was delightful, helpful and effective. The bar was superb, superb service and drinks. Breakfast was gorgeous - huge variety with quality ingredients, beautifully presented. The rooms were simple yet luxurious. V nicely appointed bathrooms, comfy bed, lovely shower products. The bad - two of us had to change rooms due to ineffective / not working aircon. Unfortunately, my room was worst with heat topping 33 degrees, even hotter when the hairdresser arrived. I GOT NO SLEEP due to the heat. My friend had already had her room changed before she arrived due to a maintenance issue but her new room had no aircon at all - worth knowing that 4 stars does not mean aircon in all rooms (only 50%) have it. After having to back up we were allocated new rooms. My friend's room was an upgraded one. Mine was not, but the aircon worked to a nearly acceptable level. That said, nothing close to the ”fridge” temperature my daughter / boyfriend and her brother, enjoyed. I spoke to the manager after breakfast as I checked out. He too was charming and completely accepted my complaint. In essence, the ”build” is still happening and he is reporting the snagging issues. Given dinestiv builds can be a nightmare, he did my sympathy as he is trying to coordinate this, much larger build, with people getting in the way. I would love to revisit in 6mths or so - as so much of what they are doing is fantastic - its just quite there yet...but it will be fabulous!

The accommodation was clean, the usual kettle, coffee and Tea was provided. Water was provided via a carefree ( flip open bottle with a stopper ). Not sure the tap water in the room was safe but the water supplied was good which was handy as you could not fill the kettle from the wash basin , which was small in size. My room had a walk in shower but it was in the shape of a quarter circle with the doors closing in the centre. If you were a large person getting in or out it was a squeeze. Towels, soap and shampoo provided but the satchels were difficult to open. Scissors or a sharp knife would be needed or very strong fingers lol. The bathroom was clean however there was an aroma maybe from the stench pipe but all in all it met my needs. Access was from a side door which you could unlock with the keys given to you when you book in at the bar. Be mindful all rooms are one floor up, the stairs are steep with one handrail so if you are disabled don't book here. Zowie was the lady in charge, polite, helpful and freindly but sadly the opening times of the bar are limited. Open from 12 midday to 10pm Mon to Friday and longer on Saturday and Sunday. They obviously do a good Sunday lunch as I arrived Sunday and the place was heaving with customers. Never got a chance to sample their cuisine , breakfast was in a cafe about 2 minutes walk away. I was out early and back late hence I did not eat there. Parking is free, but if you arrive Sunday the carpark will be full up with hungry customers. There was a housekeeper who would tidy the room, change the towels but the bedlinen is not changed daily. Overall the stay there was good however as there is no breakfast included it borders on being a little overpriced.

From the images and location this hotel looks stunning. Upon arriving it was quickly noticed that the hotel is in much need of an upgrade in every aspect. The decor is very dated, no locks on the toilets in reception, cloudy water from the taps, stale beer from the bar taps, cold shower ( staff tried to reset the boiler), dirty towels in the toilets Body wash and hand soap were the same, looked just like washing up liquid :/ Free continental breakfast was included which was ok, the cheese was sweaty and once the very small amount of pastries had gone, that was it, no refilling. Coffee ran out as did the cups. Avoid the sausages if you go for a cooked breakfast , I can only describe them as mushy The one thing that was pleasant other than the location, were the staff. They are extremely friendly, I hope the owner or someone can invest in this place. Has such potential to be beautiful but really was like something out of a comedy sketch

The hotel is very conveniently located, and the staff are very helpful. However, it’s worth noting that the rooms are equipped with an air-cooling system rather than air conditioning; with temperatures in the thirties these past few days, it’s still very hot in the rooms and I haven’t been able to sleep.

I’ve stayed here three times. It’s a relatively new hotel in Leicester, but the room has many annoying faults. I could never connect my laptop to the hotel Wi-Fi on all three trips, so I had to use my phone hotspot for work. The AC, fridge and bathroom fan make loud noise — the fridge is the worst, I had to pull its plug to quiet it down. Everything else in the room works normally.

A gem of a hotel, tucked away on the University Campus. Lovely furnishings, excellent food at reasonable prices, beautiful bar and restaurant. We’ll be using this one again.

We - as a family of 4 (2 adults, 2 kids), had amazing experience at Leonardo Hotel Hinckley Island. Hotel was lovely and clean, staff were friendly and welcoming with smile, breakfast was great with a variety of food and drinks for each of us and we had also lovely time at pool with free extra towels! We would definitely recommend the hotel and come back again.

This hotel was the best went to check in had booked double room got upgraded to a family room and as soon as we got to the room we had trouble finding out how to open the door with the card. Yes me and my mum had 1 of them Richard Gere from Pretty Woman moments haha but once got in the room we was impressed was so clean and tidy it had a mini fridge under the TV everything was accessible staff was so kind and friendly. Would definitely recommend to others who was passing through the area to stop was no noise from the motorway traffic and eateries on the motorway services was right next door. Didnt book in for breakfast as was leaving early next morning. 20/10 top marks very happy customer. Big shout out to tariek

The location is fantastic! 10 minute walking distance to the theatres and shopping areas. The facade is clean and appealing and on entering the building, the bar/restaurant area really provides a wow factor. I had a double room which were two single beds pushed together, so there was no room to stretch out. The kitchenette doesn't come with washing up liquid or a sponge, so I was a little confused as to how I was supposed to clean up. The toilet was lovely, but having lifted the toilet seat, the toilet bowl was filled with yellow liquid. Easily solved with flushing. The shower was glorious I didn't want to get out. The rooms are not sound proofed so if you are a light sleeper like me, make sure you take your ear plugs. On the whole I paid £80 for the room on Trip, other sites were charging £140 so I do think I got a good deal. I paid for what I got.