Hotel Dengan Bar di Hyogo Prefecture, Japan

My non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room. One staff told me that because the room was ”Japanese Style”, and that I had to take the bedding from the closet, move the low table and make up my own futon. I live in Japan and I know what a ”Japanese Style” room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why ”five star hotel” if one has to make up one's own futon AND receive education on what a ”Japanese Style” room entails [ I am in the hotel business]. The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel. The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but ”closed”. No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel. I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)

Its not a new hotel but the massive balcony by the sea is awesome. very spacious and super comfortable bed. good AC. parking was within the hotel. free welcome drinks for all guests from 2pm, including sparking wine. breakfast selection was HUGE! with fresh orange juice machine, fresh made burgers, dount rack and loads more!

I had a wonderful **3-night stay** at Seaside Hotel Maiko Villa Kobe. The location is beautiful, with relaxing seaside views and a stunning look at the Akashi Kaikyō Bridge. The rooms were clean, spacious, and very comfortable. The staff were friendly and professional, and the breakfast was delicious with a good variety of options. Overall, it was a peaceful and enjoyable stay, and I would gladly return and recommend this hotel to others.

Hanamusubi Ryokan has been our favorite place when we plan our trip to Osaka region. We always book the same room with our private onsen so we can soak ourselves unlimited times a day while enjoying their cuisine both in the evenings and mornings in our room. Although we see some minor changes in their overall operation, their standards of service remain high and we couldn't be more satisfied during our last stay as well.

The room was clean overall and service was quite good. But my stay at the hotel ended on a low note. On my check-out day I decided to have breakfast at the hotel restaurant on the 2nd floor. The menu included a ”Continental Breakfast” (at 2000 yen), for which I could choose between toast/croissant/danish, different juices, and coffee or tea. I assumed that the above choices are breakfast items with options, and expected a normal ”Continental Breakfast” which usually includes an egg, bacon/sausage/ham, and some potato fries etc. It turns out that this continental breakfast includes *only* 3 pieces of toasted bread (they later gave me 2 additional pieces because the original 3 were too burned), along with juice and coffee, charging me 2000 yen just for these. I felt this is a rip-off even for a hotel breakfast, and misleading.

The hotel is very beautiful, the rooms are large and clean, we enjoyed the bar with a jazz singer, the food was delicious. I love the jacuzzi bubblebath and the amenities is awesome all rooms has verandas you can see the beautiful view of kobe tower & port .The only thing I didn't like was the receptionist at the front desk, not friendly, the treatment was not welcoming, you didn't see a smile when greeting.

Excellent location just outside Himeji train station. Quiet rooms with comfortable beds. The room was little on the warm side during my Dec/Jan stays.

島花さんに泊まったのは初めてでしたがニューアワジグループのサービスの良さに感動でした。 夢泉景で釣りが出来て鯛を2匹釣ったのですが夜のディナーに調理して出してくださりとても美味しくいただきました。残りはきれいに処理していただき持ち帰ることが出来ました。島花は対岸の少し離れた場所にありますが湯めぐりも送迎していただけるので問題なく楽しめました。 またホカンスしに行きたいです

The Oriental Hotel Kobe is a true gem in the heart of the city. The room was beautifully designed with a perfect blend of modern comfort and classic elegance. The view of the harbor was breathtaking, and the staff’s hospitality was beyond exceptional. Every detail—from the lobby scent to the breakfast presentation—was refined and thoughtful. It’s one of the best hotels I’ve ever stayed at in Japan.

This stay was utterly incredible. Attentive, kind and helpful staff who were so supportive with language barrier, they even had staff who spoke English explain food and give us print outs which was so gratefully received and truly made a huge difference to our stay. Thank you Keita! The gardens were peaceful, the room was traditional and a completely peaceful retreat. There is a personal bath included each night which was clean and wonderful. The baths at the inn are excellent, I loved the outdoor one in the snow. It's a good location to explore the other baths in Kinosaki which are included in the stay, you can even continue going to the baths after you check out if your transport leaves later. This is very good value for money when you consider everything included, and we are so happy to have visited. Wonderful and full of tradition, and the owners are amazing. Hugely recommended!