5 starts hotel, staff are helpful and welcomed. The location is very good, near the train station, aeon mall and big camera is within 5 mins walkable
distance. The hotel is aged but well maintained. They provide parking at the basement of the hotel. We had a good stay there.
Best location and surrounding of the hotel is very beautiful and peaceful. Service is good although the room is quite small for two single beds. Easy short walk to attractions and parking fee is also reasonable
The staff I came came across were all very polite and had welcoming smiles, no matter at the reception desk or the restaurant on 20/F. I enjoyed my stay here, but it felt comparable to the 3 star hotels, just slightly better especially thanks to the fabulous breakfast and location of breakfast…If hotels have half stars, i would think it’s’more of a 3.5 star hotel instead of a 4. I have a few suggestions which the hotel can look into to improve in the future.
3 Things to improve on:
1) I picked this hotel because I read other reviews saying the hotel is connected to a bridge from the Okayama station. This is true but unfortunately there were no signs in the station to guide travellers unlike another hotel like Granvia. Google suggested that I look for the west exit which I did, but I ended up being at the ground level hence had to bring big suitcase all the stairs…then I spotted the bridge and ANA crowne plaza from the street
2) cleanliness can be improved. There’s a UCC drip coffee machine in the room. I don’t drink coffee, and the box for the drip coffee selection was refilled. However I spotted a used capsule on the floor near the wall. The bin was not blocking the view, so the cleaners could’ve easily spotted the rubbish if they had been a little more careful and looked under the table when they have to clear out the rubbish bin anyway.
3) I sent a message to the hotel via TRIP.com. The message wasn’t replied promptly, as in within a few hours. Ultimately it didn’t matter anymore, I arrived at the hotel before somebody managed to reply me. Maybe it’s the system that’s problematic which may have caused a lag? Or staff only look at mails/messages when not too busy at the front desk?
Очень большая комната и ванная - просторно, есть достаточно места для багажа и вещей. Туалет отдельно от ванной. Подушка и матрас комфортные. Дают на завтрак в качестве комплимента завтрак- ничего особенного, но наесться можно.
Дают тапочки и ванные принадлежности. Внизу на 1 этаже в течение дня можно пить чай и газировку.
Из минусов:
1) ковёр в номере был с пятнами
2) очень неприятное шуршащее синтетическое одеяло
3) запах канализации из туалета и ванной
4) в лифте пахнет сигаретами
Well kept older hotel with huge rooms and great bathrooms. Biggest rooms and bathrooms we've had in Japan! Very clean and comfy beds. Great staff and very close to historical district.
I had a pleasant 1-night stay at Hotel Abest Grande Okayama. The location was convenient, and the hotel was clean and comfortable. The room was well-maintained and provided everything I needed for a short stay. The staff were friendly and helpful, making the experience smooth and enjoyable. Overall, it was a good choice, and I would stay here again.
The kind and friendly front desk staff helped book the taxi on the next morning. And they also recognised my chiikawa passport cover. Really appreciate it, thanks.
5 starts hotel, staff are helpful and welcomed. The location is very good, near the train station, aeon mall and big camera is within 5 mins walkable distance. The hotel is aged but well maintained. They provide parking at the basement of the hotel. We had a good stay there.
The check-in process was smooth. The hotel agreed to hold our luggage before check-in and after check-out. Staff was proficient in English and was very helpful and polite. The rooms were also very clean and quite spacious. Would definitely book here again!
Affordable place with short walk to the train station. Room is very big for Japan budget hotel standards. Hotel is not the newest but it has everything you need. Toilet feels new and room is clean. The included breakfast is sufficient and you will be satisfied if you don’t expect too much.
The hotel is on the mountain with a very good view. You can overlook the Seto Bridge and the Seto Inland Sea, and you can also see a beautiful sunset. The facilities are not very new, but clean and tidy. The hotel provides a shuttle bus to Kojima Station. Ctrip customer service is also very good. They helped me book the shuttle bus time with the hotel. It is very convenient overall. Overall, it is highly recommended and worth a special trip.
Probably one of the best stay i had this year. Well located and close to the central attractions. All the staff are lovely and drinks are nice. But the duplex room is definitely the best.
I loved this hotel. It has some retro vibes, but it's not like old and worn out - it's old and cozy. The japanese breakfast is nice. Hotel staff is friendly. Location, 5 mins from the station is super-duper convenient. Overall i miss not staying there for a second night.
Although the furniture was a bit old, the room was exceptionally clean, including the bathroom facilities, and the linens were spotless, making for a very comfortable stay. The amenities were impressive, including a razor, hairbrush, toothbrush, and shower cap, plus a POLA skincare set (toner, emulsion, facial pack, cleansing oil, and facial wash). The shampoo, conditioner, and body soap were also POLA and felt great to use. Another plus was the strong water pressure from both the shower and bath faucets. My only minor issues were that the separate hot and cold handles in the bath made it difficult for a toddler to adjust the water temperature, and despite a warning about the window opening wide, there were no safety measures in place to prevent it from doing so. As I was traveling with a small child, this was a bit concerning. Nevertheless, the room offered a fantastic view of Okayama's city lights at night, including the illuminated Okayama Castle. Overall, it was a very pleasant stay. Given its convenience for visiting family, I would definitely consider returning once the safety concerns are addressed or when my child is older.
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