Hotel Dengan bar di Yucatan State, Mexico

I really like this old hotel, the perfect location, the Buddha and the warm service, the Mexican service is really very good. The executive floor is set, and those snacks and coffee breakfast are free. The service is really great, people can't help but tip more.

We stayed here for two nights. Overall, the property itself is nice, but unfortunately our experience with billing and included services was disappointing. At check-in, the amount I was charged at reception was 300 pesos higher than what was stated in my official booking confirmation. I was told it was due to a different exchange rate, but the booking document clearly listed the price in Mexican pesos, so there shouldn’t have been any exchange difference. The next morning at breakfast, the waitress informed us that breakfast was not included in our stay, even though it was clearly included in our booking. I had to return to reception to sort it out. The same situation happened again with the two pizzas and soft drinks that were included in our package. When we called to order them, we were told they were not included. Once again, I had to go back to reception to clarify and prove what we had paid for. It felt like I had to repeatedly go to reception to justify and confirm services that were already included in our reservation. That’s not the kind of experience you expect when booking a hotel stay. Clear communication between reception and restaurant staff would greatly improve the guest experience.

I liked the whole truth. It is a very complete hotel with a very competitive price. Breakfast I liked very much for the variety for the price I had. Very recommendable!

Schöne alte Hacienda mit Pool und leckeren Margaritas etwas außerhalb von Izamal. Zuvorkommendes Personal. Wir waren die einzigen Gäste. Leider war unser Zimmer gegen Abend dann vollständig voll mit großen Ameisen. Ich habe schon öfter mitten im Dschungel geschlafen, Gekkos, Raupen etc. sind kein Problem und normal. Aber gegen Abend war eine Wand, die Dusche, die Decke und alle Handtücher vollständig bedeckt mit 1cm großen Ameisen. Das war für mich leider grenzwertig, da auch alle Moskitonetze kaputt und löchrig waren. Löcher sollten sich auch in einem alten Haus abdichten lassen. Außerdem gibt es keine Trennung zwischen Schlafraum und Bad, ebenso Toilette. Für ein Boutique Hotel zu dem Preis für mich nicht ok.

The pool is nice and the hotel is located a few blocks away from the main attractions in downtown. The best part of this experience was the hotel staff. They were extra helpful and kind. Always ready to help in whatever you need. The only complaint I have is the cleanliness in the room. There was dust in some parts of the room and the sheets weren't very clean. They didn't change them. Also, the pillows aren't comfortable. But the rest of the hotel is not bad at all for the price. I slept well, the ac works well. I would stay there again.

Excellent customer service! Beautiful hotel and room. The room was comfortable, quiet and very comfortable bed. Great pools to relax after a long hot day out.  I really liked the honey shower gel and extras. I would definitely stay in hotel hacienda again without a doubt. 

Clean, comfortable, and perfectly located. The hotel was spotless, the staff was friendly and helpful, and the location couldn’t be better, close to everything I wanted to see and do. Despite being so central, it was surprisingly quiet, which made it easy to relax. Would definitely stay here again.

The hotel itself is beautiful and full of character, with spacious rooms that make for a comfortable stay. The historic charm and atmosphere are definitely highlights, and overall the property has a lot of potential. However, one issue that should really be addressed is the large number of dengue mosquitoes, especially around the pool area.

Gorgeous boutique hotel with staff that goes above and beyond. The heir of the estate actually greets guests and ensures they have a pleasant stay. We only got to stay for one night, but they upgraded our room and allowed us to enjoy the pool as we arrived early and they needed time to get the room ready. It is worth the price.

Very cute design hostel! There is a pool and a cafe, so you can relax. Body soap and conditioner were installed in the shower room. Bicycles are said to be rented at 100MXN a day. However, Merida is very humid and the room smells a little moldy when it rains. I feel that there is no way in this land. When I asked the staff to change the room, they responded well. Basically clean. Overall, I am very satisfied. I'm sorry that I couldn't upload the video.