This was our second stay at the hotel, and the experience was just okay. The kids’ pool and city view were nice, but the service was poor. We had a frightening experience when we were stuck in the lift for 25–30 minutes. The lift seems old and not well maintained. I hope the hotel takes this seriously and ensures guest safety so others do not face the same situation. We also requested a small anniversary gesture—a heart towel design on the bed—a week before check-in, but it was not arranged due to a lack of staff. This was disappointing, as the request was made well in advance.
Very old building, old facilities.. but overall still a good stay
1. The escalator was too old, it took at least 1min to get the door opened.. please upgrade a better lift
2. We stayed in Fushcia building, big room, with living room, dining area, a queen size bed, a dressing area, spacious bathroom, a bathtub - cost for RM290/night on a weekend. I feel is worthy. Given shampoo, shower gel, lotion, muji toothbrush and colgate toothpaste, shower cap, vanity kit and sanitary bag. Also, in the cupboard, there is laundry bag and slippers. Only the heater will automatically stop working after sometimes when we shower. Overall worth a 3/5 for me.
3. Talking about the activities, limited. No shows, no fun, no vibes. Suggest to revamp and reopen to attract more local tourists. Current situation is, most locals come for one day trip and foreign tourists only will choose to stay here. Without fun activities, there will not be much reputation built
I had the opportunity to stay at Zenith Kuantan, and overall, it offers a comfortable and pleasant experience suitable for all types of travellers, especially families.
🧼 Cleanliness – 4/5 (Good)
The rooms and hotel areas are well-maintained, clean, and tidy. Although there is some room for minor improvements, the overall cleanliness standard is still solid and comfortable.
📍 Location – 5/5 (Excellent)
The hotel’s location is its biggest strength. Situated in a strategic area close to the city centre, shopping malls, and plenty of dining options, it’s perfect for guests who want easy access to various attractions and amenities.
👨💼 Service – 4/5 (Good)
The hotel staff are friendly, helpful, and welcoming. Check-in and check-out processes are smooth. While response times could be slightly improved, the overall service quality is good and satisfactory.
🏊♂️ Amenities – 4/5 (Good)
The facilities—including the swimming pool, gym, and other amenities—are in good condition and well-maintained. Families will appreciate the available features. Still, there is some potential for upgrades to enhance the overall experience.
⸻
🎯 Overall Verdict
Zenith Kuantan is a solid hotel choice with an excellent location, good service, and a clean, comfortable environment. It suits families, couples, and solo travellers who want a balanced stay with easy access to the city.
If you’re looking for a well-equipped hotel in a convenient location, Zenith Kuantan is definitely worth considering.
The Chateau is a family friendly resort, it is also a great place for events like weddings or celebration.
When you arrive to the chateau, it feels as if you were in a fairy tale, castle in the woods. The condition and maintenance of the chateau is awesome, very cozy yet grand at the same time. The staff are very friendly and welcoming to their guests, providing top notch service. There are many different locations to explore and activities to do around the facilities, which make the stay a very eye opening and entertaining one. The room was beautiful, interior design to perfection, very comfy and clean, definitely had a good rest. The food provided at the chateau, one mouth watering meal, it definitely satisfied our taste buds.
Overall the experience at this hotel was fantastic, one that I would recommend to many. I would definitely come back again in the future.
Stayed at Club King room facing the sea, beautiful view. Check in was fast and was warmly welcome by reception staff. Enjoyed the club lounge high tea & dinner, special thanks to Hana and her intern for a remarkable service. Recommended resort for healing and even had the opportunity to shoot some faunas. Tasty & varieties of foods served during breakfast.
A very quiet resort hotel with considerate service and great food. Although the price of going out to sea is a bit more expensive than other local hotels, it is worth it to enjoy VIP service.
I booked Sky Retreat from Trip.com and during check in we received our room at Grand Ion Delemen Hotel
Pros
-a decent room size & bathroom
-got balcony with mountain view
-complete toiletries
-RM99 only
-weather so nice up there
Cons
-this is the terrible part: parking and receptionist is far, luckily I read the reviews on how to get to receptionist but I still find it very far. Tak pernah lagi i pergi hotel receptionist dia jauh macam ni.
-need to validate tng card before going out in order to get free charge but.. again validation needs to be done at receptionist which is very far. Sangatlah tak convenience oh god. Buat pikir banyak kali bila nak keluar sebab malas nak jalan jauh
-lift only 4 but the night we were there, only 2 functioning.
Conclusion: Hope mgt will improve on check in and check out process, the lift operation, the receptionist placement. Will not come back once these are improved
Location is strategic. Room is spacious, equipped with bath tub, balcony, tv has so many channels. Delicious buffet breakfast and lunch spread. Love the scent in this hotel. Will rebook this hotel once I am back in Kuantan.
The location quite strategic, 5-10minutes driving from first world genting. How ever, for my stay, i think the water heater got problem. I shower with very cold water day and night even i’m not switch off the water heater suis. Another thing is our airconditioner remote bettry was finish. We cannot control the temperature that time. Overall the room was nice view and comfort.
Had a wonderful stay! The hotel’s location is away from the busy Cameron roads, perfect for anyone who wants a calm and relaxing environment. They fulfill my request for birthday cake and went beyond what I expected. Definitely looking forward to coming back again.
Very Good
347 ulasan
8.7/10
Harga bermula
TRY 2,719
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Bar di Pahang
Terokai Ulasan Tetamu Hotel di Pahang
Lihat semua
9.1/10
Great
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
GGuest UserAlthough the hotel is a bit old, it offers great value for money. The beach is beautiful, the environment is relaxing, and everything is clean and well maintained. I truly enjoyed my stay here and will definitely come back again!”
GGuest UserThe room is clean enough but it is so far away from the lobby. The view from the room is so nice, we can see mountains in the morning from the balcony.
The amenities is standard, shampoo and body wash is the same.
The breakfast is so far away from the hotel. Took at least 40 minutes to and from breakfast place. The foods are just mediocre at best too. Not worth the money for the breakfast at least in our opinion.
AARdika MEI had the opportunity to stay at Zenith Kuantan, and overall, it offers a comfortable and pleasant experience suitable for all types of travellers, especially families.
🧼 Cleanliness – 4/5 (Good)
The rooms and hotel areas are well-maintained, clean, and tidy. Although there is some room for minor improvements, the overall cleanliness standard is still solid and comfortable.
📍 Location – 5/5 (Excellent)
The hotel’s location is its biggest strength. Situated in a strategic area close to the city centre, shopping malls, and plenty of dining options, it’s perfect for guests who want easy access to various attractions and amenities.
👨💼 Service – 4/5 (Good)
The hotel staff are friendly, helpful, and welcoming. Check-in and check-out processes are smooth. While response times could be slightly improved, the overall service quality is good and satisfactory.
🏊♂️ Amenities – 4/5 (Good)
The facilities—including the swimming pool, gym, and other amenities—are in good condition and well-maintained. Families will appreciate the available features. Still, there is some potential for upgrades to enhance the overall experience.
⸻
🎯 Overall Verdict
Zenith Kuantan is a solid hotel choice with an excellent location, good service, and a clean, comfortable environment. It suits families, couples, and solo travellers who want a balanced stay with easy access to the city.
If you’re looking for a well-equipped hotel in a convenient location, Zenith Kuantan is definitely worth considering.
GGuest Userhad a pleasant stay overall, but the pool could definitely be improved. When we arrived, the staff were still in the middle of cleaning the pool. Even after they were done, the water was still a bit cloudy and didn’t look fully clean. Hopefully the hotel can maintain the pool better because everything else about the stay was good
SSin_YiDriving to hotel from Genting is not too far but it require skill especially during foggy condition.
The hotel equipped with dining, retails and spa centers, quite self sustainable on it own. Great choice if Genting is full
MMiaSurayaLocation is strategic. Room is spacious, equipped with bath tub, balcony, tv has so many channels. Delicious buffet breakfast and lunch spread. Love the scent in this hotel. Will rebook this hotel once I am back in Kuantan.
TTom ShantiAbsolutely love this hotel. Its located at the heart of the national park! Park center is also located within the resort, all the nature walks are literally a stone throw away. If you were to stay elsewhere, you have to cross the river.
Breakfast and dinner were amazing!
The jungle walk, late berkoh boat ride and night boat ride are absolutely must!
Boat rides seat 4pax, so if you are in a party of 4 will be the best else you would have to find others to share or pay for the whole boat.
River ferry to the village is just Rm1 each way. 1min ride and a avaliable readily, we didn't had to wait at all.
In my opinion this is the beat place to stay in.
MMarina YoshiWe had a lovely one-night stay at Swiss-Garden Beach Resort on a last-minute, impromptu trip with my husband and our two kids. Even though it was short, it was exactly what we needed—a quick reset by the beach.
The resort is spacious, family-friendly, and very relaxing. The kids enjoyed the open areas and beach vibes, while we appreciated the calm atmosphere and comfortable room. The staff were friendly and accommodating despite our last-minute booking, which made the experience even better.
Overall, it was a simple but meaningful getaway. Definitely a great option for families looking for a short escape without too much planning.
KKarmenWenVery old building, old facilities.. but overall still a good stay
1. The escalator was too old, it took at least 1min to get the door opened.. please upgrade a better lift
2. We stayed in Fushcia building, big room, with living room, dining area, a queen size bed, a dressing area, spacious bathroom, a bathtub - cost for RM290/night on a weekend. I feel is worthy. Given shampoo, shower gel, lotion, muji toothbrush and colgate toothpaste, shower cap, vanity kit and sanitary bag. Also, in the cupboard, there is laundry bag and slippers. Only the heater will automatically stop working after sometimes when we shower. Overall worth a 3/5 for me.
3. Talking about the activities, limited. No shows, no fun, no vibes. Suggest to revamp and reopen to attract more local tourists. Current situation is, most locals come for one day trip and foreign tourists only will choose to stay here. Without fun activities, there will not be much reputation built
Untuk menempah hotel di Trip.com, masukkan sahaja destinasi, tarikh perjalanan dan bilangan tetamu pada halaman. Kemudian, cari hotel yang tersedia dan pilih hotel yang ingin ditempah. Ikuti gesaan untuk memasukkan maklumat pembayaran dan melengkapkan tempahan.
Bagaimanakah cara mendapatkan tawaran hotel di Trip.com?
Terdapat beberapa cara mendapatkan hotel dengan harga berpatutan di Trip.com. Anda boleh kecilkan hasil carian dengan menapis hotel mengikut julat harga pilihan anda, atau anda boleh isih hasil carian mengikut harga untuk melihat pilihan yang paling murah dahulu.
Di manakah boleh saya temukan tawaran hotel di Trip.com?
Trip.com menawarkan pelbagai pilihan tawaran dan promosi hotel yang tersedia sepanjang tahun. Anda boleh cari tawaran istimewa ini dengan mudah di halaman tawaran kami. Selain itu, jika anda ahli program kesetiaan kami, anda boleh log masuk ke akaun anda dan terokai kadar diskaun eksklusif di halaman senarai hotel.
Bagaimanakah cara mendapat harga yang lebih murah untuk hotel?
Kadangkala lebih murah untuk menempah hotel pada pertengahan minggu, tetapi itu bergantung pada musim.
Berapa banyakkah hotel yang tersenarai di Trip.com?
Terdapat lebih 1,500,000 hotel di lebih 230 negara atau rantau di Trip.com. Belum buat keputusan hotel mana untuk ditempah? Layari laman kami untuk mendapatkan ilham!
Bolehkah saya membatalkan atau mengubah tempahan hotel saya di Trip.com?
Itu bergantung pada polisi hotel dan tarikh pembatalan. Sila semak bahagian polisi halaman hotel yang berkaitan. Untuk membatalkan atau mengubah tempahan anda, log masuk ke akaun Trip.com anda, pergi ke "Tempahan Saya", dan ikuti arahan.
Bagaimanakah cara menghubungi sokongan pelanggan Trip.com?
Anda boleh menghubungi sokongan pelanggan 24/7 Trip.com dengan mengunjungi Pusat Bantuan di Trip.com dan menghantar permintaan. Anda juga boleh menghubungi mereka melalui telefon atau khidmat sembang, bergantung pada lokasi anda.