Hotel Dengan Bar di Pahang, Malaysia

I understand that this is the largest hotel in Kuantan and it is imposing. They decorated enthusiastically for Christmas. The rooms are large enough with clean linens and a firm mattress. The location is great since it's across the road from the largest mall. The coffee lounge was satisfactory. The main problem area was that almost no one spoke basic English well enough to understand simple requests. They try and mean well but only a few could understand what I wanted. This was very frustrating. We stayed in this hotel three years ago as well, and there was not this problem at that time. Also, the safe in our room did not work.

The hotel is right by the sea, so you can watch the sunrise from your bed. In the evening, when the tide is out, you can collect clams. The front desk service is excellent, and there's a swimming pool directly facing the ocean. Parking is free. The room is large, clean, and comfortable, and you can hear the sound of the waves while you sleep. The only minor drawback is that the towels and sheets are a bit old, but everything else is great.

A 3-day, 2-night stay. It was school holidays, so there were a lot of people. This is my second time coming here with Trip. The cheap room price was worth it. Thank you very much, Trip.

We had a wonderful stay at the hotel, enjoying the beautiful and comfortable environment, as well as the kids-friendly facilities and easy access to the beach. However, we did notice that the swimming pool area had some safety concerns. There were broken tiles and cracks around the swimming pool, which could pose a safety risk, especially for children. Additionally, we noticed some yellow stains on the bedsheets. Overall, it was a pleasant stay, but attention to these maintenance issues would definitely improve the experience.

I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities. The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited. Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊

Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention. Cons / Areas for Improvement: 1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak. 2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday. 3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough. 4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests. Pros / What We Appreciate: 1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards. 2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking. 3. The beach is very clean and conveniently located right next to the hotel. 4. Large swimming pools (two pools available), so it never felt crowded. 5. Staff were extremely friendly, polite, and always willing to help. Conclusion: Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.

Overall, we had a very pleasant stay at The Chateau. The service was excellent, all staff were hardworking, attentive, and very accommodating, which really made a difference to our experience. The room was clean, comfortable, and nicely maintained. One small personal note is that the pillows were quite large and didn’t suit me very well; I wish I had asked earlier if they could be changed. The hotel restaurant served good-tasting food, though it would be even better with more variety, especially for dinner options during a longer stay. The location is truly superb, perfect for a short getaway near the Klang Valley without needing to travel far. The environment was cool, cloudy, and beautiful, with a relaxing atmosphere that almost felt like being in the UK. Overall, a great choice for a comfortable and relaxing short vacation.

Check in only at 5pm. I was at the lobby at 4pm but room not ready at that time. Very disappointed. Nothing as complimentary It is a big unit or bungalow unit that i took but they only gave 4 towels. I ask for additional towel they want to charge RM10 just to provide additional towel. Additional blanket they charge me RM40 for 2 towels.. Location very good. Everything else was good too

The bathroom lights were problematic: one was out and the other was flickering. The towels were dirty, and they only provided one toothbrush. There was also a strange odor in the room when I checked in. However, the service was quite good.

Although the hotel is a bit old, it offers great value for money. The beach is beautiful, the environment is relaxing, and everything is clean and well maintained. I truly enjoyed my stay here and will definitely come back again!”