This was our second stay at the hotel, and the experience was just okay. The kids’ pool and city view were nice, but the service was poor. We had a frightening experience when we were stuck in the lift for 25–30 minutes. The lift seems old and not well maintained. I hope the hotel takes this seriously and ensures guest safety so others do not face the same situation. We also requested a small anniversary gesture—a heart towel design on the bed—a week before check-in, but it was not arranged due to a lack of staff. This was disappointing, as the request was made well in advance.
Very old building, old facilities.. but overall still a good stay
1. The escalator was too old, it took at least 1min to get the door opened.. please upgrade a better lift
2. We stayed in Fushcia building, big room, with living room, dining area, a queen size bed, a dressing area, spacious bathroom, a bathtub - cost for RM290/night on a weekend. I feel is worthy. Given shampoo, shower gel, lotion, muji toothbrush and colgate toothpaste, shower cap, vanity kit and sanitary bag. Also, in the cupboard, there is laundry bag and slippers. Only the heater will automatically stop working after sometimes when we shower. Overall worth a 3/5 for me.
3. Talking about the activities, limited. No shows, no fun, no vibes. Suggest to revamp and reopen to attract more local tourists. Current situation is, most locals come for one day trip and foreign tourists only will choose to stay here. Without fun activities, there will not be much reputation built
I understand that this is the largest hotel in Kuantan and it is imposing. They decorated enthusiastically for Christmas. The rooms are large enough with clean linens and a firm mattress. The location is great since it's across the road from the largest mall. The coffee lounge was satisfactory. The main problem area was that almost no one spoke basic English well enough to understand simple requests. They try and mean well but only a few could understand what I wanted. This was very frustrating. We stayed in this hotel three years ago as well, and there was not this problem at that time. Also, the safe in our room did not work.
The Chateau is a family friendly resort, it is also a great place for events like weddings or celebration.
When you arrive to the chateau, it feels as if you were in a fairy tale, castle in the woods. The condition and maintenance of the chateau is awesome, very cozy yet grand at the same time. The staff are very friendly and welcoming to their guests, providing top notch service. There are many different locations to explore and activities to do around the facilities, which make the stay a very eye opening and entertaining one. The room was beautiful, interior design to perfection, very comfy and clean, definitely had a good rest. The food provided at the chateau, one mouth watering meal, it definitely satisfied our taste buds.
Overall the experience at this hotel was fantastic, one that I would recommend to many. I would definitely come back again in the future.
Stayed at Club King room facing the sea, beautiful view. Check in was fast and was warmly welcome by reception staff. Enjoyed the club lounge high tea & dinner, special thanks to Hana and her intern for a remarkable service. Recommended resort for healing and even had the opportunity to shoot some faunas. Tasty & varieties of foods served during breakfast.
We chose Japamala Tioman for our wedding anniversary and this boutique resort did not disappoint. Service was impeccable from the time we were picked up at the ferry terminal at Kampung Genting until the time we left.
Kudos to the manger Kenny and his team for their hospitality in making our anniversary memorable. Food was in general above average (dessert was fantastic) and some dishes were a bit salty as we don’t consume too salty food in our diet. We gave feedback and to our surprise the staff took it seriously as our subsequent dishes served weren’t as salty. The rooms are clean and the sea view fantastic, allowing us to take in the magnificent sunset views every evening.
Not much to do, as this resort is more for guest to disconnect. Hiking to Batu Permata and to Kampung Genting was doable. Canoeing and snorkelling by the resort was great.
Overall we enjoyed our stay there. Thanks Japamala!
I booked Sky Retreat from Trip.com and during check in we received our room at Grand Ion Delemen Hotel
Pros
-a decent room size & bathroom
-got balcony with mountain view
-complete toiletries
-RM99 only
-weather so nice up there
Cons
-this is the terrible part: parking and receptionist is far, luckily I read the reviews on how to get to receptionist but I still find it very far. Tak pernah lagi i pergi hotel receptionist dia jauh macam ni.
-need to validate tng card before going out in order to get free charge but.. again validation needs to be done at receptionist which is very far. Sangatlah tak convenience oh god. Buat pikir banyak kali bila nak keluar sebab malas nak jalan jauh
-lift only 4 but the night we were there, only 2 functioning.
Conclusion: Hope mgt will improve on check in and check out process, the lift operation, the receptionist placement. Will not come back once these are improved
I stayed 1 night at Grand Darul Makmur Hotel Kuantan during a business trip. The hotel and room size are quite spacious, which was comfortable. The room does look a little old, but overall still fine for a short stay. Breakfast buffet starts at 7am with plenty of food choices, though the taste was just average. By the way, even if you book and pay through Trip.com, you’ll still need to pay a small tax directly to the hotel — in my case, it was RM3. Overall, a decent stay for business purposes.
The location quite strategic, 5-10minutes driving from first world genting. How ever, for my stay, i think the water heater got problem. I shower with very cold water day and night even i’m not switch off the water heater suis. Another thing is our airconditioner remote bettry was finish. We cannot control the temperature that time. Overall the room was nice view and comfort.
Had a wonderful stay! The hotel’s location is away from the busy Cameron roads, perfect for anyone who wants a calm and relaxing environment. They fulfill my request for birthday cake and went beyond what I expected. Definitely looking forward to coming back again.
Very Good
343 ulasan
8.7/10
Harga bermula
RM 253
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Bar di Pahang
Terokai Ulasan Tetamu Hotel di Pahang
Lihat semua
9.0/10
Great
GGuest UserAmma make this one short,
The place is nice, staff were amazing, food could be alot better i mean depedns its almost all Asian.
For all coming to visit, this place is more like a romantic trip than a family vacay.
The beach is very bad TBH its all rocky, no beach front that you can actually lay on and enjoy the dash o'water
The closest lets say snorkelling requires a package purchase or if you know a sea taxi, as relying on this beach's marine life its sad, dead coral everywhere.
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
GGuest UserAlthough the hotel is a bit old, it offers great value for money. The beach is beautiful, the environment is relaxing, and everything is clean and well maintained. I truly enjoyed my stay here and will definitely come back again!”
GGuest UserThe room is clean enough but it is so far away from the lobby. The view from the room is so nice, we can see mountains in the morning from the balcony.
The amenities is standard, shampoo and body wash is the same.
The breakfast is so far away from the hotel. Took at least 40 minutes to and from breakfast place. The foods are just mediocre at best too. Not worth the money for the breakfast at least in our opinion.
GGuest UserI understand that this is the largest hotel in Kuantan and it is imposing. They decorated enthusiastically for Christmas. The rooms are large enough with clean linens and a firm mattress. The location is great since it's across the road from the largest mall. The coffee lounge was satisfactory. The main problem area was that almost no one spoke basic English well enough to understand simple requests. They try and mean well but only a few could understand what I wanted. This was very frustrating. We stayed in this hotel three years ago as well, and there was not this problem at that time. Also, the safe in our room did not work.
GGuest Userhad a pleasant stay overall, but the pool could definitely be improved. When we arrived, the staff were still in the middle of cleaning the pool. Even after they were done, the water was still a bit cloudy and didn’t look fully clean. Hopefully the hotel can maintain the pool better because everything else about the stay was good
GGuest UserThis hotel is a good choice for families visiting Genting Highlands. The room was spacious, clean, and comfortable, providing enough space for both adults and children. The family-friendly layout made the stay convenient and relaxing.
The hotel offers useful facilities such as a swimming pool and reliable Wi-Fi, which were enjoyable for children and practical for parents. The surrounding area is peaceful with pleasant mountain views, making it suitable for families who prefer a quieter environment.
Although the hotel is slightly far from the main Genting attractions and requires transportation, the overall experience was positive. The hotel provides good comfort, cleanliness, and value, making it a suitable option for a family stay.
AAnonymous UserI stayed 1 night at Grand Darul Makmur Hotel Kuantan during a business trip. The hotel and room size are quite spacious, which was comfortable. The room does look a little old, but overall still fine for a short stay. Breakfast buffet starts at 7am with plenty of food choices, though the taste was just average. By the way, even if you book and pay through Trip.com, you’ll still need to pay a small tax directly to the hotel — in my case, it was RM3. Overall, a decent stay for business purposes.
TTom ShantiAbsolutely love this hotel. Its located at the heart of the national park! Park center is also located within the resort, all the nature walks are literally a stone throw away. If you were to stay elsewhere, you have to cross the river.
Breakfast and dinner were amazing!
The jungle walk, late berkoh boat ride and night boat ride are absolutely must!
Boat rides seat 4pax, so if you are in a party of 4 will be the best else you would have to find others to share or pay for the whole boat.
River ferry to the village is just Rm1 each way. 1min ride and a avaliable readily, we didn't had to wait at all.
In my opinion this is the beat place to stay in.
MMarina YoshiWe had a lovely one-night stay at Swiss-Garden Beach Resort on a last-minute, impromptu trip with my husband and our two kids. Even though it was short, it was exactly what we needed—a quick reset by the beach.
The resort is spacious, family-friendly, and very relaxing. The kids enjoyed the open areas and beach vibes, while we appreciated the calm atmosphere and comfortable room. The staff were friendly and accommodating despite our last-minute booking, which made the experience even better.
Overall, it was a simple but meaningful getaway. Definitely a great option for families looking for a short escape without too much planning.
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