Hotel Dengan Bar di Texas, United States

The first room I checked into had an air conditioner that was as loud as an airplane engine. There was also no phone in the room, so I had to walk to the front desk to report it, and then they arranged a room change. The second room they gave me was clearly much smaller than the one I originally booked, but since I had a child with me and four suitcases, I didn’t bother asking for another change. The worst part is the air conditioner is still broken — it isn’t noisy, but the temperature keeps fluctuating between too cold and too warm.

Our flight was cancelled due to weather in our layover in Dallas so we picked a feasibly priced hotel near the airport to sleep. Front desk was very nice and accommodating. Hotel is older and a bit worn but for the price it fit exactly what we needed.

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

I was impressed with the service and room. The free breakfast was good. Only thing I can say that needed improvement is to have the front desk reps explain how to go into the parking garage people that I talked to all agreed it was hard to detect how to drive through the garage.

I recently stayed at this hotel and while it had some redeeming qualities, my overall experience left a lot to be desired. Here's a breakdown of my stay: Pros 1. **Affordable Price**: The room rates were budget-friendly, making it suitable for travelers looking for a cost-effective option. 2. **Staff**: The staff was polite and tried to be helpful, though they seemed understaffed at times. Cons 1. **Amenities**: Basic amenities like toiletries, fresh towels, and a working air conditioner felt subpar. The Wi-Fi was slow and unreliable, making it difficult to stay connected. 2. **Noise**: The walls were thin, and I could easily hear people talking and walking in the hallways, which made it hard to get a good night's sleep. Overall Experience: It might be a decent option for someone on a tight budget and just to stay for one night, but I would recommend spending a little more to stay somewhere with better facilities.

Very clean and friendly hotel. The location was great super close to the airport but yet still a bit away. Shops and restaurants were located very near as well.

Great hotel for airport layover and transfers, there are shuttle services for airport pickup and breakfast was relaxed in a quaint area.

房間是滿意的，衞生也很好，就是酒店馬桶有點舊 一直沖水，兩外隔音有點差，大早上聽到不該聽的被吵醒 前台服務很好，可以免費寄存行李 就是買了酒店帶自助早的，這個早餐也要小費有點理解不了，第一天開會趕車匆匆吃完就走了沒想到這個問題，第二天服務員翻着白眼，專門打了單子過來要小費，還抱怨我們，“never”給他們小費，後面意識到這個問題都留小費了，但是態度很讓人不爽！

This hotel is convenient to Town Lake located along I 35. Unfortunately room location was terrible. I had a view of the garage wall and traffic noise off I 35.was aplifirhed.  Truck and motorcycles are very loud. We got very little sleep. I would not recommend this hotel if you think you might get a restful sleep.

The experience was decent for transfer overnight. Location is convenient, but price is high if just for location sake. Other hotels are maybe 1/2-1/3 of the price and provide shuttle bus. However, the staff was very nice and friendly. They even helped me finding something I forgot in the room, so my husband could pick up days later, I appreciate that!