Hotel Dengan breakfast di Flemish Brabant, Belgium

I have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels. Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond. There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally? To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored. Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.

True to the Hilton brand, this hotel boasts an impressive scale with a grand, elegant exterior and a refined, comfortable garden. The on-site gym is exceptionally well-equipped, easily among the best I've encountered in a hotel. The guest rooms are quiet and spacious, making for an overall pleasant stay. My only minor quibble is that the breakfast selection isn't particularly extensive, but other than that, it's nearly faultless. I'm very satisfied overall and will definitely prioritize staying here again for my next trip.

The hotel is near to the airport so it is convenient for us since we had a 11am flight. There are some free public carpark outside the hotel. The breakfast started early so we could have breakfast before we went to the airport. The room given to us was big so we had lots of space for 3 of us. The reception staff was friendly and helpful when we had problem connecting to the wifi.

The water pressure was really low, making it difficult to wash my hair. There's no airport shuttle either. I'd suggest travelers choose a hotel that costs at least 600 RMB per night.

excellent enjoying in Belgium next airport hotel , front desk is friendly and hotel rate is affordable nearby careful express can buy some chocolates for souvenirs...

Hotel has very central location on the nice street eith a lot of cafe and restaurants. Ladies on reception are absolutely friendly and professional and ready to help. Their hospitality is fully consistent this hotel motto ”Come as a stranger leave as a friend”. Hotel is eco-friendly - no excessive cleaning, plastics etc. But if you need you will receive. Breakfast was good.

While the hotel facilities are a bit dated, they are very practical, catering more to business travelers with no excessive, ornate decorations. The original room design lacked enough power outlets, so they thoughtfully added more on one side of the bed, which I appreciate. The bed was not only the firmest I've experienced on this European trip, but the single bed was also quite wide. The bedside light switches were conveniently located and user-friendly. You can see the terminal right from the window, making it perfect for early morning flights.

We recently stayed at the ibis budget Leuven Centrum for a short work trip, and overall, it met our basic needs. The location near the train station was convenient for getting around quickly, which was helpful given our tight schedule. Check-in was easy, and the staff we interacted with were polite and efficient. Our rooms were simple and compact, as expected for a budget hotel, but they were clean and had the essentials—comfortable enough beds, functional showers, and a generally quiet environment for resting after long workdays. The limited space meant it wasn’t ideal for spending much time in the room, but it worked fine for sleeping and getting ready each day. Amenities were minimal, and the interior felt a bit worn, though nothing that negatively affected our stay. For a short, no-frills work visit, the hotel was adequate. If you’re looking mainly for affordability and convenience rather than comfort or extra features, it does the job.

Price was acceptable at the time I was deciding whether to stay near the airport or not. I was not disappointed given the comfy room and free hotel airport shuttle ( shared with Holiday Inn EXPRESS next door and further up Holiday Inn, ....). It was raining in the morning when we were waiting for our big bus. As the bus did not turn right in front of Adagio or HI Express, we braced the winter rain to queue up with many people to board the big bus.

I'm very happy with our stay at the Brussels airport Park Inn by Radisson that smelled nice, easy access to a nice reception lobby that is next to guests restaurant with a garden view that is so peaceful and beautiful. Marius, the kind chief concierge officer, received us kindly, provided us with our requests, an accessibility room for my sister, handicapped shower room seat, and an immediate response to everything the hotel could provide. All concierge services are available as soon as we request. I will come back to this hotel happily. My best compliments to all the staff of Park Inn by Radisson Brussels Airport. Norlita Uriarte New York, NY 10028 USA s, dining , and all concierge services