We checked in really late/early hours in the morning, and had a problem with payment, which the bloke on reception was not sure how to resolve it as he did not usually handle payments etc, however, it was instantly resolved by the amazing receptionist who couldn’t have been any more apologetic. Room was very clean and tidy. Bed was very comfortable. The superior rooms all seem to be slightly different, but are all nice
Lovely hotel, staff are amazing, day and night staff, quiet, beds are comfy, would stay again definitely. Under different circumstances of course due to being stranded because of weather & trains!
But highly recommended hotel.
I recently stayed at the Best Western in Liverpool and had a really good experience. The staff were welcoming and helpful from the moment I arrived, and check-in was quick and easy. My room was clean, comfortable, and had everything I needed for a relaxing stay. The location was perfect, close to the city centre, so it was easy to explore Liverpool’s main attractions. Breakfast was tasty with a good variety, and overall the hotel felt like great value for money. I’d definitely stay here again.
Hotel berhampiran City Centre,Liverpool60% pelancong memilih kawasan ini
PPengguna Tetamu2026.03.30
The hotel was really lovely. Most of the time we were greeted with friendliness. It was very clean and tidy. We changed our room from a twin to a double and there were no issues with that.
I was disappointed that the spa leisure facilities were closed as it was one of the reasons we booked this hotel.
Some of the decor is a bit dated but there are some lovely period features that enhance the hotels ambiance. A very good location for anyone arriving into Liverpool Lime Street.
Hotel berhampiran City Centre,Liverpool60% pelancong memilih kawasan ini
SSajata2025.11.30
Great hotel in perfect location. Small suites and equipped kitchenette is a lovely addition to the comfy room in this friendly hotel on the Albert Dock. Great breakfast too. Would definitely stay again.
I will start my review by saying the staff were very helpful and can only work with what they have. Our check in was fine but on getting to our room it was like a fridge and the heating was very poor and even after being on for an hour or more was barely warm. We had to get a connector heater which was broken!! We had to prop it up with part of the hair dryer. The draft at the window was like a gale force wind. The room was well showing its age there was no mirror over the dressing table/desk. And the curtains were thread bare. The swimming pool was OK but the steam room and jacuzzi was not working. I was expecting a lot more from a mercury hotel. We were very disappointed.
My partner and i have just returned from a 3 night stay over Easter Bank holiday weekend with our french bulldog skyler. This is a brilliant hotel, lovely and clean, staff were very helpful and very accommodating. breakfast was lovely. I would definitely recommend this hotel to family and friends. I would definitely return next time we visit southport. Thanks to all the royal clifton staff that made our short break amazing
Hotel berhampiran City Centre,Liverpool60% pelancong memilih kawasan ini
PPengguna Tetamu2025.05.30
The location
The view for LFC parade
Great view and great atmosphere
The hotel reception
All is good
I have just one point , the security in front of the door for hotel activities should respect the hotel guests , I don’t wear ring for the activity but i am in hotel . He should ask me nicely without pushing me because i didn’t wear ring .
Hotel berhampiran City Centre,Liverpool60% pelancong memilih kawasan ini
PPengguna Tetamu2026.02.19
Excellent hotel and stay. Easy to find and a great central location to everything we wanted to see and do in Liverpool. Wetherspoons pub opposite which was ideal. Great large room and very quiet. Anyone needing a great location for the Liverpool spots this is a great hotel to book. Me and the Mrs loved our stay
It was a nice stay. comfortable
pros: service- helpful trainee at desk got me a dental kit and brought to room. I also forgot my shaving foam and comb but they didn’t have these avaiilable
breakfast: sensible not spectacular. Id like individual yoghurt pots and more fruits.maybe marmite?
Food was on high turnover at busy times so can be a wait to get tables cleaned
gym: ok-
cons: bedside table very dusty see pictures
Hebat
261 ulasan
9.3/10
Harga bermula
RM299
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Breakfast di Merseyside
Terokai Ulasan Tetamu Hotel di Merseyside
Lihat semua
8,1/10
Very Good
SSqrz_96Great stay at the Knowsley. The staff were friendly and there is parking which is a bonus. The rooms were generally clean but the dining area could have been cleaner - some crockery needed re-cleaning. The fire alarm went off mid way through the night but was quickly dealt with. The breakfast was OK - a good selection of food but the ingredients were of low quality and quite greasy. I'd stay here again however but would go elsewhere for breakfast.
GGuest UserGood location nearby shops and the train station 5 mins walk. Basic room but clean. Shower was great and the river view was decent. Rooms are soundproof for the busy road outside which is great. Breakfast was lovely and great choice of cooked and cold food. Coffee not nice but that's personal choice.
only down is no leisure facility even though there's one right next door. Noisy fan in the room
GGuest UserThe hotel was really lovely. Most of the time we were greeted with friendliness. It was very clean and tidy. We changed our room from a twin to a double and there were no issues with that.
I was disappointed that the spa leisure facilities were closed as it was one of the reasons we booked this hotel.
Some of the decor is a bit dated but there are some lovely period features that enhance the hotels ambiance. A very good location for anyone arriving into Liverpool Lime Street.
GGuest UserI booked the cheapest plan, which was a double room, and since I was traveling alone, I had plenty of space. The front desk staff were all very kind and friendly. I stayed for two nights, and they even tidied up the room midway, so it was always clean. The breakfast buffet was also delicious, so it's a shame I couldn't have it on the second morning due to my flight schedule. I wish there had been slippers in the room.
LLucy KendrickI have stayed at The Pullman before and had no issues, however this time we were not overly impressed.
I paid for a king room, but when it came to the evening we soon discovered we had been placed in a room with a zip lock bed which had not been connected, causing there to be an uncomfortable and noticeable gap between the 2 singles. There was also dried blood on the sheets.
We spoke to reception and we were offered an alternative room with a king sized bed.
Unfortunately, the room we were placed in was directly above the arena where a rave was taking place meaning the bass reverberated around the whole room until approx 11pm.
We had been out for a meal on the docks, and upon returning to the hotel we were met with rave goers slumped in the doorway, and a guy urinating outside one of the entrances, as well as groups fighting directly outside and gathering in the hotel bar/foyer.
Not a great experience at all!
MMomo101It’s a nice hotel … an old building and once was ymca building by the sign at the roof of its building.
Small room, kind a very small if being a large suitcases 🤭
Still on the renovation by the time I got there … so the room still smells like paint … but overall it’s nice enough
GGuest UserWe stayed here the night before creamfeilds I will start with the good points .. Staff 10/10 so helpful and very good customer services skills.. cleanliness was top notch, the breakfast was plentiful, the mattress in the bed room was actually one of the most comfortable hotel mattresses I have stayed on and I was thinking we would get a lovely nights rest before our festival but on to the bad points. we had the worst nights sleep of our lives our room was facing the road. Now this road is busy throughout the whole of the night. It is non stop, you can hear every car, every lorry, every motor bike, every horn every engine zooming past all throughout the whole night ! We barely slept a wink !! We was shattered the next day. We told the staff the manager said to go through the app we booked on and we can get 20% back as they would of gave us a free breakfast for our trouble but we had already bought one . The manager and receptionist were so lovely. They do know this is an issue and have been trying to get something implemented from the company to resolve this issue as it’s not just us who have complained about this .. and unfortunately I would not stay here again until the issue is resolved and they got the triple glazing windows to reduce noise otherwise I would much rather book another hotel without the noise issues so I could get a good nights rest ..
VValGreat value hotel with friendly & helpful service. Room decor a little dated but impeccably clean and with comfortable beds.
Hotel is old airport terminal and there are old planes on the ‘airside’ behind the building!
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
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