Hotel Dengan breakfast di Adjara, Georgia

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

The hotel left mixed impressions. On the positive side, the location is good: the botanical garden is nearby, many places are within walking distance, and getting to Batumi is convenient. The sea view from the window was beautiful, especially in the evening. The price was also quite reasonable. The apartment had all the basic necessities, but some small comfort items and supplies were missing: there was no laundry detergent, no sponges, and it was unclear where the trash area was located. The wardrobes were assembled strangely and kept opening by themselves all the time. The water pressure was rather weak, making it uncomfortable to wash long hair. The strangest part was the breakfast situation and the café organization. We were told in advance that we could come for breakfast at any time, but when we arrived a little after 12 PM, we were told that breakfast was no longer being served. At the same time, the café was almost empty — we stayed in May, during the off-season, so there were barely any visitors. The next day the situation repeated itself: before checking out, we wanted to have breakfast, but it turned out that the café opened later than the time written on the door. Through the administrator we found out a different opening time, and then the café was additionally delayed by around half an hour. As a result, we never managed to have a calm breakfast before departure. The breakfasts themselves were also questionable. The English breakfast in the café costs around 24–25 GEL separately and was extremely greasy and oily — literally a “cholesterol festival.” If you stay for a longer period, it gets tiring very quickly. There were alternatives, but they looked much less worthwhile in terms of price and portion size, so I’m not sure there is much point in booking breakfast included. There was also an uncomfortable situation with the staff: we walked past the security guard many times, but later we suddenly started being questioned about who we were and where we came from, as if we were doing something suspicious. After check-out, we were also asked to wait while they checked whether anything had been stolen from the apartment. It felt awkward and unpleasant. Overall, the hotel is fine for a short stay because of the view and location, but the service and organization left mixed impressions. Also, be prepared for a very specific driving style in this region.

This is not a 4* hotel. These are apartments in a residential complex. The room is normal with a balcony, new and quite clean. There is a mini kitchen and a washing machine. There was no drinking water or basic kitchen items (salt, dish sponge, detergent). The location is good. Next to the sea, a park and a mall within walking distance. The airport is nearby The breakfasts are modest. For some reason, everything that should be hot is cold. They cook in advance. The only tasty thing is tea. This is a good 2* apart-hotel.

My wife and I stayed here from May 3rd to 8th, 2026. It's a good hotel with an excellent location. We had a room with a sea view, which was absolutely the best. The breakfasts were delicious. However, you have to specifically request toothbrushes, and sometimes they forget to bring them. Also, the exhaust fan downstairs makes a constant, loud humming noise.

Отличное расположение, до любых достопримечательностей можно дойти за 5-15 мин, до моря -2-3 мин. Но это центр курортного района, поэтому любые магазины и кафе с высокими и оч высокими ценами. В номере нет заявленных 30 кв м , максимум 20. Комната оч маленькая. Есть хорошие шампунь, бальзам, гель для душа, лосьон, зубная щётка и паста, мыло. Уборка каждый день, смена полотенец тоже, постельное бельё не меняли ни разу. Самое печальное -это завтрак. Как бы шведский стол. Уровень 2 звезды максимум. Кофе заварен в термосе!!!!!)))) чай только черный и горячая вода только из термоса!!! Из еды варёные яйца, сосиски, омлет (или яичница), макароны, огурец, помидор, болгарский перец, лист салата, нарезка ветчины ( штук 10 ломтиков, и если они закончились, нужно ждать, когда принесут ещё, если захотят), сыр низкого качества. И всё! Если вы непривередливы, вам хватит, но это точно не уровень даже 4 звёзд!!! Отдельное спасибо ресепшн за бесплатное продление номера на 2 часа в связи с задержкой рейса! По итогу -всё хорошо, кроме завтрака, который они так рекламируют!!!

We chose this apartment because we needed a two-bedroom option. The renovation is dated, the room was dirty, the bathroom wasn't cleaned at all (hair on the floor, toothpaste caps), and there was no water. Parking and the pool are paid separately. The location isn't ideal either; we thought it was close to the sea, but it's dirty and lacks amenities.

Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible. The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.

We had issues during check-in. We had booked a suite for a family of four – two adults and two children aged 7 and 12. Upon entering the room, we realized there were no beds for the children. The front desk promised to resolve the issue once, then twice, then three times, and by the fourth time, we had to get assertive. Eventually, sleeping arrangements were made for everyone, but it took us 7 hours of constant reminding. Overall, it's a great hotel with good breakfasts, a gym, and an indoor pool. The cleaning is good, and the staff is polite.

I originally planned to stay here for just one week, but I liked it so much that I ended up staying for a whole month. The owners were very kind and accommodating, and they even gave me a bigger room when I decided to stay longer. The hotel is small but very cozy, and the staff are honestly one of the best things about this place. Everyone was very friendly and helpful, and they were always ready to help or make things more convenient. The food was really tasty, and the sea is not far at all. There are lots of shops, cafés and other places nearby, so even though the hotel is not right in the city center, it never felt like it was far away. There is also public transport to the city, which makes getting around quite easy. The rooms are clean and tidy, and they are cleaned regularly. They can also help with laundry if you need it, which was really convenient. Overall, I had a really good experience here and I’m very happy I decided to stay longer. I would definitely come back🫶

Excellent hotel! The rooms are clean and have everything you need. Breakfasts are fantastic with a great variety of options at the buffet. The restaurant where breakfast is served has a terrace with an amazing mountain view. The hotel is conveniently located, just a 10-minute walk from the old town, and there's a lovely park with a lake and an embankment nearby. I highly recommend visiting this hotel in Batumi; you won't regret it!