Hotel Dengan breakfast di Zagreb County, Croatia

The hotel itself is nice, but the room was very dirty. And I’m not talking about minor surface dirt - it was clear that proper cleaning had not been done for a long time. There were layers of dust, a dirty carpet, stained doors, etc. We also booked parking, but no one explained where exactly we should go or how to enter. When we called the hotel from the parking area, no one opened the gate. We had to go to the hotel in person and ask again. These are things hotel staff should explain proactively and clearly, rather than guests having to chase this information themselves. Overall, the hotel itself is not bad, but the dirt and the passivity of the staff completely spoil the experience.

The hotel is located in a quiet little neighborhood next to the major bus station. The staff was incredibly welcoming and friendly, they even gave me an extra sleeping pillow upon request. The room was livable, shower was tiny, and the view looked out into a cute backyard. The breakfast options were phenomenal and often went back for a second portion.

In need of refurbishment from a cosmetic perspective, as the carpet in my hotel room was worn and tired. No body wash and had to ring housekeeping for refill… perhaps this should be checked regularly with cleaning. Cannot fault the care demonstrated towards guests and breakfast quality. A grand old lady of Zagreb that will always draw me to her. Fantastic location. Highly recommended.

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

Very good location the staff was very polite and the overall HOTEL was very clean and comfortable

Hotel situato lontano dal centro, parcheggio a pagamento 7 euro, stanza discreta per un 4 stelle non molto grande, doccia non pulitissima nella parte di scorrimento delle porte, materassi comodi, buona colazione.

We were planned to pay for the upgrade a better room type but turn out they offered us a free upgrade. The room is very nice. Spacious, clean with balcony. You can adjust the room temperature. Breakfast is 12EUR @ 1 to add in the hotel reception. Free coffee and tea on 1st floor whole day. Located in the city centre. Very convenient. 1-min walk with supermarket. Close to all the spots in Zagreb centre. 24-hour reception, very safe.

Good location. Good services and facilities. The hotel is new and user friendly. I will recommend to my friend to book this hotel. The food at the restaurant is delicious and not expensive.

Отель находится недалеко от вокзала и центра города. Завтрак отличный, на завтраке можно выпить шампанского. Из минусов нет бесплатной бутылки воды, душевая кабина протекала. Важная деталь нужна банковская карточка, для гарантии, что не используете минибар

位置很好，附近不少烘焙店，巴士總站、市中心等地最多20分鐘都能走到。整個旅社都非常乾淨、而且太好聞啦！！！我後悔忘記問老闆用了哪一款香薰了😂唯一的缺點是街邊有些吵，我住的那天晚上不知是什麼人一直在按汽車喇叭……另外（也可能是我自己的問題），我沒找到吹風機，不過問題不大～