Hotel Dengan Breakfast di Zagreb County, Croatia

Room was quite squeezy cos we have 2 big luggages so no space to move. The shuttle transport was good and efficient. Breakfast was good. Room was clean and new. Bed was too soft.

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

Really nice hotel very well located right next to a Tram stop. Friendly and efficient reception team. Modern interior and comfortable bed. Lacks a little sound proofing in the rooms but overall it's a good package.

Located about 15-20 minutes walk from the central bus station or about 5 minutes via taxi. A mix of tram and walking would take you 15-20 minutes. Surrounded by a pizza takeaway, coffee shop, bakery and mini mart. About 20 minutes walk to the main town centre or take the tram just outside the hotel. You can take a taxi which is generally outside. The surrounding area is safe but looks a bit run down because of graffiti. The hotel reception is immaculate. Customer service is really good and you can leave your bag if you check in early (3pm check in). The first floor has a pool (free), limited gym (free) and spa (paid). Restaurant and bar at the ground floor. The room is immaculate but looks a bit dated. King size bed is very comfortable and a bonus. Blankets are comfortable and weighted. Air conditioning is strong but a bit loud. Kettle, free coffee/tea, complimentary waters, iron/ironing board, hair dryer, robes/slippers, and towels available. Shower is strong with two different heads. The shower sprays everywhere on the outside floor due to a poor glass shower curtain. Noise? Rather quiet but can hear noisy people shouting in the corridor. TV is old and dated. Plugs on both sides of the bed (European style). Overall, a decent hotel for the price.

I have stayed twice now and a little disappointed that the last visit I was in the older area of the hotel. Room was smaller and could go with an update. Was in a great location.

Overall it was a great experience. The location of the hotel is fantastic, only five to ten minutes walk from the square where all the attractions are located. It is about 20 to 30 minutes walk from the main train station. The room is clean and is equipped with free coffee and tea. I did not take the breakfast since they are readily available in the city. The staff were really helpful and friendly. Perhaps the only downside is that it is right in front of a tram line which can be a little noisy. But the hotel has double glazed windows, with an additional front panel. Hence no worries in getting a peaceful sleep. Highly recommended.

Timeout Heritage Hotel in Zagreb is a solid choice! The location is perfect, right in the heart of the city, making it easy to explore. The amenities are well-maintained and offer great value. A comfortable and convenient stay for any traveler.

Die Lage war sehr toll. Das Personal war super nett. Das Hotel war schön und neu. Am besten war fast unser Zimmer. Wirklich perfekt. Immer wieder gerne 

ユーモア溢れるホステルでとても楽しい滞在でした。朝食も付いていて、*を焼いて食べることもできました。連泊することを把握されていなかったので少しトラブりましたが迅速に対応いただけました。ありがとうございました。

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.