Hotel Dengan breakfast di Riau Islands, Indonesia

Check in was smooth. Villa was big, love the spacious living room. Unfortunately need to improve on housekeeping cleanliness. There was a standing stack of cigarette ash left on the dining table beside the pool. There was unwashed coffe stain on the rim of the coffee mug, no stirrer was provided for the coffee and tea satchets, not thoughtful. We hardly use the 3rd floor so cant comment. You need to move the furniture yourself if you wanna sit outside on the 3rd flr. Master bedroom was huge, with view of the sea. Toiletrie, dental kits were provided. The toilet door was abit faulty, could not close properly..sigh.. Bathroom wall looked mouldy/ dirty. We were greeted by thunderstorm the next morning, the wait for buggy took more than 15min in the morning--breakfast peak + inclement weather. Water started seeping into the 2nd flr landing during the pour, and water was dripping from the bathroom...itz crazy..fortunately we were checking out that day already.. Cant comment on other facilities as we didnt get to try..will i go again...maybe after their next round of refurbishment.

Good location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.

Our stay at Natra Bintan was such an amazing experience for us as a couple 🤍 We decided to go on a weekday, and honestly that was the best decision because the whole place felt so peaceful, calm, and private. The atmosphere was very relaxing with beautiful views and a quiet environment perfect for escaping from busy routines and spending quality time together. From the moment we arrived, the service was really good. The staff were all very friendly, polite, and helpful throughout our stay. They made us feel welcomed and comfortable all the time. Check-in was smooth, the room was clean and cozy, and everything was well prepared for guests. What we loved most was the overall vibe of the resort. It’s not just about the stay, but the feeling you get there slow mornings, relaxing walks, enjoying the lagoon view, and having peaceful moments together without rushing anything. It truly felt like a short healing trip for both of us ✨ Definitely recommended for couples who want a romantic, relaxing, and peaceful getaway. We would love to come back again someday 🤍

Even though the hotel looks a bit dated, it didn't dampen the kids' spirits. The seaside views are beautiful, and the white sand is super fine and clean. At night, you can hear frogs croaking, which the kids absolutely loved.

Impeccably clean. Outstanding service from Ixxora on front desk. All staff keen to please and professional. They actually seem genuinely happy to be there and to welcome you. As of June 2026, MAXONE Batam offers simply the cleanest and most well maintained rooms in the whole of Kepulauan Riau. No question. The only hotel able to compete with the obsessive cleanliness is their next door neighbour 4 star property adjacent! There are new 5 star hotels on the island where the level of maintenance does not meet the standards set by MAXONE Batam. Highly recommended for leisure travellers who DON'T require pool, gym or breakfast included in the price. What you will get is a sense of luxury and commitment to quality and service excellence. Not recommended for longer stays and business travellers due to poor WiFi stability and shortage of work space / work surfaces in the rooms, that are small and a tight squeeze by Indonesia standards.

⭐⭐⭐⭐⭐ **Outstanding Hospitality from Beginning to End** This was one of the best family holidays we've had. From check-in to departure, every interaction with the staff was sincere and heartfelt. You can tell that everyone genuinely enjoys looking after guests. A special highlight was the spa. My mother enjoyed the 90-minute full spa experience after the reception patiently explained the different packages to help us choose the most suitable treatment. The Chinese-speaking masseuse was exceptional and made the experience incredibly relaxing. Our daughter also had an amazing holiday. She loved Earth Basket, where Kiki made the visit engaging and fun, as well as the watersports, especially her first-ever banana boat ride, kayaking and stand-up paddle boarding. We also joined the complimentary stargazing sessions on both evenings. Idu and his colleague on one night, and Rusdi and his colleague on the next, shared fascinating knowledge about the moon, stars, navigation and astronomy. It became one of the most memorable activities of our stay. The front desk team, especially Haykal, Feronica and Gian, were always quick to assist us through WhatsApp and in person. Breakfast had an excellent variety every morning, and the rooms were spacious, comfortable and immaculately maintained. Finally, a heartfelt thank you to Mustika, whose leadership and personal warmth were evident throughout the resort. Seeing him personally come over to bid us farewell before we left for the ferry was a wonderful way to end our stay. The Residence Bintan delivers genuine hospitality in every sense of the word. We would happily recommend it to anyone visiting Bintan and look forward to coming back again.

The hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.

The staff were the highlight of the stay — consistently polite, humble, and attentive, providing excellent service throughout. Unfortunately, the villa itself was quite run down and appeared to lack proper upkeep and maintenance, which was disappointing given my expectations. There is insufficient power plug for phone / tablet charging. The breakfast spread was decent, with a reasonable variety of options to start the day. Overall, while the service was excellent, the condition of the villa fell short of expectations. Would I return? No.

The hotel's location is very convenient; you're never too far from anywhere. The family room we stayed in was clean and tidy, and the breakfast offered a diverse range of food. Nearby, there's a large A2 food court, BCS Mall, Grand Batam Mall, massage parlors, hair salons, bird's nest shops, and local product stores, all within walking distance. If it's too hot to walk, you can easily and affordably take a Gojek.

Overall a great stay with fantastic views and amazing service! The room size was perfectly fine, and the single bed was plenty spacious for one person. The highlight was definitely the view—you can see the ferry terminal right from the window—and the clever mirror design in the room was a wonderful touch that really elevated the space. The staff were exceptionally warm and attentive, proactively helping with my luggage and opening car doors every time. However The pillow quality was average—it was quite high and firm rather than soft and plush, and leaning against it for a while made my back feel sweaty. The biggest bug for me, though, was the elevator system; there are no clear indicator lights or sound chimes when the elevator arrives, so I ended up missing it quite a few times. Despite these quirks, the view and service made it a very enjoyable stay. I’d also prefer bottled drinking water over the large filtered water dispenser provided, as washing glasses each time was a bit of a hassle.