Hotel Dengan Breakfast di Saga Prefecture, Japan

This hotel is small but has everything you need. It's comfortable and clean, and the staff are incredibly friendly. They always greet you with a smile and a nod when you enter the lobby, which is a nice touch. On the first floor, they serve a complimentary breakfast buffet in the mornings, which I found to have a good variety of options. At other times, it seems to be available as a reservable study room (I'm not sure if there's a fee) with free tea, perfect for reading or working. Its location right next to Saga Station is super convenient. Supermarkets and restaurants seem to be concentrated in this area, and the bus center is also nearby. Overall, it's a really good value for money hotel. I highly recommend this hotel to anyone visiting Saga for a leisurely trip.

I recently stayed at this hotel, and one of the best aspects was its proximity to the train station. It took me only a few minutes to walk there, making my travel around the city hassle-free. The convenience of having the train station nearby meant I could easily access all the main attractions without the need for taxis or long walks. The room was clean and comfortable, and the staff were friendly. Overall, the location made my stay very enjoyable and efficient, especially for someone like me who prefers public transportation.

On my recent 8-day solo trip to Japan, among all the hotels I booked, yours was the most expensive and the one I had the highest hopes for. However, my actual stay was incredibly disappointing. This significant letdown compels me to provide serious feedback — your hotel utterly betrayed my trust. Two weeks before my trip, I booked a sea view room at your hotel via the Trip.com app and specifically requested a high-floor sea view room in the booking notes. My primary goal was to ensure a superior sea view experience during my stay. I later found out that your hotel's guest rooms are located on floors 4-9. However, upon check-in, the front desk directly assigned me the lowest available room on the 4th floor. This completely contradicted my primary request when booking and significantly diminished the value of a 'sea view room'. Upon realizing the issue, I immediately contacted the front desk, hoping to be moved to a higher floor, even just a few floors up to improve the sea view. However, I was informed that 'an additional fee would be required to switch to a higher floor.' This left me particularly incensed: 1. If your hotel has a tiered pricing structure for sea view rooms based on floor level, this policy should be clearly stated on the booking page, including the 'total range of guest room floors' and the 'floor range included in the corresponding price,' rather than concealing crucial information and misleading consumers. To demand extra payment only after check-in clearly demonstrates a lack of integrity. 2. I booked two weeks in advance and specifically noted my high-floor preference; this was not a last-minute, unreasonable request. Even if an adjustment wasn't possible due to full occupancy, a reasonable explanation should have been provided. However, the front desk offered no further explanation, simply presenting 'paying extra' as the only solution. This dismissive and profit-driven service attitude starkly contradicts your hotel's premium pricing and positioning and undermines guests' trust. Your hotel projects an image of 'quality service' through its high pricing, yet in reality, it conceals information and implicitly demands extra payment. This is completely unacceptable to me. I strongly urge your hotel to address the following issues: 1. Disclose your floor-based pricing rules to provide a transparent booking environment for consumers. 2. Issue a formal apology to me for this service failure and optimize your front desk service procedures to prevent future guests from experiencing similar issues.

The view from the room was good and there was a massage chair. The bath and the lights in the bathtub were good, and I was very satisfied with the feeling that I was in a carbonated bath. Breakfast was delicious and cocoa was not diluted and rich and delicious 😊 It was a hotel that I wanted to visit many times.

I wholeheartedly recommend this hotel, especially if your budget allows for it! The room windows offer direct views of the moat, and the hotel is incredibly close to attractions like the hot air balloon festival grounds and shrines. **Transportation:** From Saga Station, you can take the Showa Bus (towards Karatsu) directly to the hotel. Alternatively, the most convenient option is to simply take a taxi. **Service:** I absolutely have to commend the hotel's front desk staff! They were an enormous help! Due to heavy rains in the Kyushu region, I found myself stranded in Saga and had difficulty getting around. I wanted to arrange for my luggage to be sent directly to my next hotel in Fukuoka. A lady wearing glasses at the front desk was exceptionally helpful in assisting me with filling out the Takkyubin (luggage delivery service) forms. Even though the courier company ultimately couldn't guarantee delivery to my next hotel before my departure due to the heavy rain, the hotel staff's assistance was invaluable and greatly appreciated! **Dining:** When it's too hot in summer, taking a break at the hotel's first-floor cafe, sipping coffee and enjoying the views, is a fantastic way to relax. (The Baumkuchen is delicious!)

Just a 2-minute walk from JR station, located right on the shopping street with plenty of great food and shops nearby. The room was clean, and the service was warm and welcoming. They even have shared laundry machines, a dryer, microwave, and a fridge, which was a very thoughtful touch. Breakfast was simple, just milk and bread, but it tasted good. It would be even better if there were more options.

The location is very near to the tosu premium outlet. It's like a boutique hotel with free parking lots. Receptionists are very friendly and speak a good command of English. Will recommend.

Booked an ocean view room (with breakfast and dinner) to celebrate my husband's birthday, tried to ask the hotel a few weeks before departure if a cake could be prepared, was rejected, and no other options (such as ordering a cake on behalf of others are also possible) or arrangements were offered. On the day of arrival, there was a welcome cake for guests 😅, I didn't understand why I couldn't help prepare a birthday cake. This hotel is not recommended if you want to celebrate a birthday or special day. The rooms were large and the sea view was beautiful, but the quality of the restaurant's buffet dinner was average, and the food and service were really disappointing for a 4-star hotel. The stay was sparsely populated and the occupancy rate seemed not high. Delayed check-out for an hour, the charge is JPY6050, which is quite expensive. overall experience average, stay once is enough, will not return visit.

The hotel was very basic and had everything we needed. Close to the train station and near restaurants you can't go too wrong. The only issue was the strong bleach smell we first encountered when we entered the room, and the walls were super thin. We could hear our neighbor coughing and snoring.

Room is clean and new Balcony so comfortable for morning breeze Large deluxe room A bit tight for standard twins Western Breakfast is nicer than jap 24 hour supermarket nearby Convenient shopping