Hotel Dengan Breakfast di Luxembourg, Luxembourg

I stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort. However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting. I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment. I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties. I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.

The hotel was pretty good and clean. The hot cocoa from the coffee machine in the lobby was delicious, which was a real lifesaver for someone like me who doesn't drink coffee. The only downside was that the bathroom in my room wasn't great; after showering, the floor would flood because the drainage was poor, and there wasn't a mop nearby. This meant I had to walk through puddles every time I used the toilet afterward, which was really unpleasant. The hotel's location is a bit out of the way, but Luxembourg is small and public transport is free, so I guess it's acceptable.

The hotel is well located for a flight. they do provide a transfer even if the aiport is just around the corner. The hotel, however, seems that the wall are made of paper. The AC did no work and the window does not open properly. Felt in a sauna

Beautiful hotel and close to all the important seeing , the hotel is super beautiful and ata very calm side of the town , there is nice park nearby too

Friendly staff, perfect location next to the airport (you can walk from there). I'd definitely stay at the Mandarina Hotel again.

Awesome hotel. It has a lot of history and the interior decoration is very beautiful. It is not one of those hotels that give people a sense of wealth. There are many historical objects in the interior decoration. The grandpa at reception is very cute and kind:)

Hotel was well located nearby hiking trails and other attractions. The room was very nice, and the facilities in the hotel (sauna, gym) were also great. Breakfast was plentiful. Dinner was just ok. generally, i would recommend this place and would stay again. lastly its important to note: they originally tried to give me a different room than the one i had booked (of course one 'inferior'). the staff tried to say that there was nothign to be done as the platforms (such as Trip, Booking, etc) ”oversell” rooms and then the hotel can't fulfil this request .... this is the first i've come across something like this, and after some insisting, i was placed in the room i booked. still, this left a strange note for the start of my trip.

Location was good, but service was underrated, we booked from trip for 2 adults and one baby but they received confirmation for 2 adults, we need to explain the status one more time. Room was small and with baby bed it became more smaller. Air conditioning was with separated klima unit inside the room. For bathroom they don’t have slippers. Check-in was 4.00pm almost evening :)

I liked the hotel. The interior is a bit old, but overall everything is clean and has everything you need. A whole bunch of soft snow-white towels! Of the minuses, there is no air conditioning, only ventilation, so it was stuffy. The bus stop is a three-minute walk away! 👍🏻

The hotel offer was great in the aspect of price to value ratio, I really liked especially the trip. Com team they are really helpful and understanding I had a booking mistake and they helped me solve it easily. I have never experienced better customers service alway glad to be your customer.