Hotel Dengan breakfast di Central Luzon, Philippines

Hotel is nice. Location is good, few steps from the beach front. Rooms are clean but may need to upgrade as some facilities are quite old. When you use the faucet in the room, it is too loud. Friendly staffs. Overall it is a good stay and will certainly come back.

It’s my first time staying at Swissôtel Clark, and it was a great experience. The room is nice, and the food is delicious. The staff are very welcoming, and the pool is amazing definitely one of the best hotel pools in Clark! It’s really good to be here. I’ll definitely be back soon.

I chose this hotel as one of the amenities mentioned a sauna. Apparently, they don't have a sauna amenity-- but a room that has a sauna. That is awfully misleading. As soon as we checked in, I was already disappointed. While it is new and recently renovated, I find the various elements of the room overdesigned and not very user-friendly. The peephole on the door was too high for either of us to reach. It also didn't have a cover (security risk). It might’ve been 6 feet. The chair and desk was not very ergonomic, the table was too high and the chair low. I dunno, seems like they designed the room for big people and I’m just a hobbit in a human world. The tables’ glass tops easily slides off because it doesn't have rubber feet to keep it in place. The sliding doors of the closet could easily overlap that it’d be hard to pull them to close properly. The bathroom door was unnecessarily huge. The bathtub setup is not very accessible, it’s setup way too high that you literally need a foot stool (that they have ready) to climb on. Needing a footstool and a handle is very accident-prone (the room we got was not senior/PWD-friendly, or even for someone with injuries). Even as an able-bodied person, it feel like one wrong slip on the stool can have disastrous consequences. The tub drain can easily be stepped on and then it closes, weird. The staff were nice and friendly but it was odd that they didn’t seem too aware about various hotel policies and rules or even amenities when asked about: whether the sauna was an amenity, if asking for a bottled water was paid, if getting something printed at the front desk would be paid, or when the lights would turn on when the power went out. Speaking of the power going out, it took more than 5 minutes, perhaps even up to 10, for the generator to kick in or maybe it was the actual power coming back already--not sure. But there was absolutely no care to its customers about the power outage that we were just in the room waiting for the lights to come on… It was never spoken about when we checked out the next day. No one checked on us after the lights came back on either. We had to find the number to call the front desk as the phone needs power to work and the number on the keycard doesn't work. Only one guy in the restaurant seemed to be on top of things during breakfast. Also seemed like they used powdered pineapple juice. But hey, the bed was really comfy, everything was new and clean. The room was also spacious.

The hotel is quite new and has modern look and feel.  They have ample parking for guests and have reserved slots for Accor members. The room is clean and spacious and has modern furnitures and fixtures.  They have the basic amenities like smart tv, ref, separate toilet and bath, hair dryer, slippers, and shampoo and shower gel. I love their brewed coffee which I ordered from their cafeteria near the reception area and is reasonably priced. The hotel is just opposite the Harbor Point mall and nearby restaurants. What I like most are the warm and friendly staff who are always smiling and make you feel at home. However, since this hotel just opened and is not yet fully-operational, there are many rooms for improvement: 1. AC control installed in the room is not working so requested for a remote control.  Not sure if the battery is fully-charged but there is delayed reaction when I change the settings like temperature. 2. I requested for a room with queen sized bed and near the elevator since my wife is a PWD but these were ignored and we got a room with two single beds and quite far from the elevator.  Then requested for a room change but the room being assigned to us was at the ground floor and there was a strong smell of paint so we opted to stay at the room initially given to us.  Requested to just put the two beds together to form a single but bigger bed and waited for the hotel staff to arrive but we waited too long and finished our light dinner without seeing the hotel staff.  So just requested the hotel to cancel the request so we can rest already since we arrived past 8pm and we were already tired. 3. They gave a WhatsApp number to reach in case guests have requests since there are still no phones in the rooms.  Tried sending a message but no quick reply.  So just called the number and got an apology and feedback.  Maybe they should assign someone to monitor the messages so they can respond quickly to guests. 4.  We were having breakfast at our room when there was a brownout.  No back up generator so we were in dark for about 10-20 minutes.  Also no emergency lights in the room so we had to open the curtains to get natural light.  We were supposed to check out before 12noon but since there was no power, we requested for a late checkout which was granted.  Thank you. Hope the hotel can complete all unfinished work and level up soon. Thank you to the staff for a wonderful short stay.

Every staff member was enthusiastic and greeted us with a smile, and the room was nice. However, on my first day, there was a tour group checking in, so there was some noise because they didn't close their doors properly, which was quite noticeable. The location is not ideal; the area felt unsafe. When we walked back to the hotel after dinner, which was only a 5-minute walk, two children actually asked us for money. So, try to avoid walking around at night. Overall, if you just stay inside the hotel, it's pretty good.

This hotel is a good option for solo male travelers. It fits well with what many men come to this city for, and for that specific purpose it works quite well. That said, there are definitely some areas that could be improved — there’s room for growth. But overall, it’s a solid place to stay.

Service totally out is like the don't know what they gonna do... They kind of trouble in so many ways but they have atleast 4 reception in front but the way they did their Job kind of out for me. We have called the customer service for what bathroom matt they came too late we have to call atleast 2-3 for them to bring it..

the room is spacious and location was great, it was on the center Gapan. what I dont like is we are a family and I need to register everyone details with their phone no. and address so time consuming and also the breakfast is 30minutes late. overall is good

⭐⭐⭐⭐⭐ 10/10 Family Stay Experience at SureStay Hotel We had a wonderful 3 days and 2 nights stay at SureStay Hotel with our family, and it was truly a great experience from start to finish. What we loved the most is that we were able to cook inside the room. This was very convenient for us, especially since we were traveling with kids. It made our stay more comfortable, more flexible, and it also helped us save on food expenses. It really felt like a home away from home. The staff were also very helpful, accommodating, and friendly throughout our stay. They were always ready to assist whenever we needed something, which made the experience even more pleasant and stress free. Another highlight of our stay was the pool. My kids absolutely enjoyed it and had so much fun swimming. It became one of their favorite parts of the trip, and we appreciated how relaxing and family friendly the pool area was. Overall, we had a very comfortable and enjoyable stay. Clean rooms, helpful staff, great amenities, and very family friendly environment. We will definitely consider staying here again and would highly recommend SureStay Hotel for families looking for a relaxing and convenient stay. 10 out of 10 experience. Thank you SureStay Hotel for making our family trip memorable.

We had a very enjoyable stay at the resort overall. The service (4/5) was commendable—staff were friendly, accommodating, and always willing to assist with our needs. There were just a few minor delays during peak times, but nothing that significantly affected our experience. The facilities (4/5) were maintained and offered a relaxing atmosphere. The amenities were enjoyable and suitable for both leisure and family time. A few areas could benefit from slight upgrades or more attention to detail, but everything was clean and functional. Overall, it was a pleasant and memorable experience, and we would definitely consider coming back for another stay.