Hotel Dengan breakfast di West Midlands, United Kingdom

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

This hotel was absolutely perfect! Me and my daughter booked this hotel to see Louis Tomlinson at the Utilita. It was perfect location. 10 minutes from the train station, 5-10 minutes from the arena. There is also a lot of night life so we managed to find a nice place just across the road to have some food and drinks. The room was lovely too! We had two double beds so we managed to sleep very well after the concert! Will definitely stay again if we have another trip to Birmingham!

I enjoyed the location of the hotel, it was really clean and tidy the room was beautiful with a view of the local bus station on its doorstep also BBC Coventry radio behind the hotel. The room was spacious with all accessories we needed. Could've done with a wet room as me and my partner are disabled but because its a family room its expected to have a bath with shower head over the bath. We was on the 4th floor with lift nearby

first room we got was dirty and had what i think was burnt bacon on the floor and some stains on the bed, along with a fish type smell so we got swapped, second room was great though, no window in either room but did have air conditioning so can’t complain. The lifts are not very great very unsettling so we opted for the stairs instead, but the stairwell in some areas was riddled with damp and mould so quite a hazard. entrance is in an alleyway which was really uncomfortable to get in, but based right in the centre which is exactly as we wanted. we staff at the reception was great the lady who swapped us was amazing, and another man there on the second day we informed him of a problem with the lift and he was lovely and kind, would recommend for maybe a one night stay or someone where just to sleep, not a hotel you’d want to stay in for a day. note though that it does inform you on the FAQs that there is no room service during your stay unless you request it before 10am, so no fresh towels each day, which wasn’t a problem for us but may be for some others. photos attached are regarding the first room

After unable to leave Birmingham, We decided to stop at the Clayton again and give it another night from the bad system issues they were having. This was a lot better granted and the floors are very secure having floor locked to your key cards to get access. Breakfast we were earlier down and it paid off. Breakfast was better this time. Only little issue was the bathroom could do with a bit more attention to detail with little bits of little black mold in the more harder to reach areas and red residue in the grouting in the tiles. Apart from that sure I’d sure recommend it for the pricing

Initially, they didn't have a room for us and gave us one without a window. The front desk service was incredibly slow and unhelpful! It wasn't until we contacted Ctrip that we were able to switch to a much better room later on. A great perk is the kids' play area at the front desk, and the location is also excellent!

First time staying at a B&B and it was a great experience! The train station is close by, as is the city center, and the surrounding area is really convenient. Especially handy for Moor Street Station, where you can catch the train to Shakespeare's birthplace – don't go to the wrong one! The large shopping mall has a fantastic design too! If you want to know more about Birmingham, check it out! 👀

We enjoyed are stay , breakfast was included and had a lot of choice and was delicious, also I want to say a massive thank you to Leanne !!!! This lady is such a great person , she really went above and beyond for myself and my Aunti, my Aunti is disabled and had left her crutch on our train from Preston , on arrival we asked if there was anywhere we could buy a replacement but the shop was closed due to it being Sunday , this lady went to her house after her shift and gave us her late husbands walking still to lend for our stay!!  I just want to let this hotel chain know what an amazing and beautiful person they have as an employee.  Thank you once again Leanne .  And we will definitely be back in future .

Firstly, the staff we encountered were lovely, very accommodating and helpful. The reception entrance was promising, being bright and modern with a very pleasant receptionist and smooth check in. However, our room lacked appeal, comfort or anything that made one wish to stay in it for longer than a night. To be fair, we were asked twice on check in, if we would like to move to a different floor. I jokingly asked if there was a problem with the room we'd been allocated but was told no. We were allocated Room 7. Whilst it appeared clean to the best the facilities allowed, it was unpleasant. The bottom of the bathroom door appeared water damaged and rotten. The sink was cracked. The radiator was rusted by urine splashes as situated beside the toilet and the shower was situated in a recess with no curtain or screen, so quickly spilled on to the floor making the bath mat soaked. The lock on the bathroom door didn't work. There was no hair dryer. Only one USB point within the very small TV which only charged if it was on. Being on the ground floor, our window opened out on to the narrow walk way and one poor man walked into it on his way to reception. SatNav instructions take you to a dead end further down the road and several attempts at finding our way around the God awful roundabout eventually led us to a very small parking area at the front of the hotel. Breakfast at 9.00 pm was initially disappointing. One plate was available, no bread for the toaster, no milk for the cereals. One sausage, no beans, no bacon. More food did eventually appear, as did plates, and it was very nice. The croissants and pastries were lovely too. The coffee machine was good. As mentioned, the staff were very good and we requested an iron which was bought to us quickly with a board by a lovely young man. The bed was awful. Rock hard and not much comfort from a meagre duvet that was so thin that initially we thought it had been forgotten. Anyway, one night, cheap and basic. Served its purpose but would look elsewhere and pay more. Think we were just unlucky.

Good location close to M42, free parking onsite, easy access to reception check in was straightforward lifts to all floors and the room was perfect clean and warm. self service for buffet breakfast good variety for every taste. would recommend this hotel to friends and family.