Superb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.
Excellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care.
All the staff are kind and courteous and will do the upmost to help hotel guests.
Rooms are well appointed and the beds are very comfortable.
Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled.
I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.
It was beyond my expectations in such a attractive price
And I cam to know they have multiple sites
So they are all over the city
Plenty of space to park your cars
Multiple rooms options hot water also avalaible amazingly
The best thing is the reception and the found house keeping staff
They are ready to serve and ready to make u comfort
As much there in capacity
ROOMS ARE EXACT AS AS THEY SHOWN ON PICTURE
HIGHLY RECOMMENDED
Dear Hotel Management !!!
Can't praise this hotel highly enough - they are really amazing
The staff at reception in particular have the best customer service skills I have experienced in Pakistan - feels like being in a western hotel. I wished I remembered his name but the man who checked me in and checked me out was extremely professional with fantastic customer service skills.
Reception management should find out who he is and give him a pay rise. God bless you man
Brilliant experience and lovely staff.
I had a great time and would like to come back on my next visit.
Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.
Booked a room from *********** the room was noisy and the view was in Parking lot of hotel.
Room was clean and service was good. The was only the Parking and noise cancelable windows.
Overpriced for the service provided.
Asked for airport service but they couldnt reply even if they were online on whatsapp.
Cleanliness was average. Dusty.
Sangat Baik
73 ulasan
8.9/10
Harga bermula
TRY 7,705
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Breakfast di Punjab
Terokai Ulasan Tetamu Hotel di Punjab
Lihat semua
8.8/10
Very Good
Excellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care. All the staff are kind and courteous and will do the upmost to help hotel guests. Rooms are well appointed and the beds are very comfortable. Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled. I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.
Great Stay at Best Western Lahore Had a wonderful stay! The hotel was clean, comfortable, and well-located. Staff were polite and helpful, and the rooms were spacious with great amenities. The breakfast buffet had a good variety and quality. Highly recommend for a comfortable stay in Lahore!
The hotel has a great location, conveniently close to Lahore Airport, and the premises felt very secure with several security checks before reaching the lobby. I was warmly greeted by a hotel representative who picked me up and took me to the hotel. Both the buffet breakfast and dinner at the hotel restaurant were excellent, offering a wide variety of delicious food. The staff across all areas, including the reception and restaurant, were very respectful and helpful. I want to especially mention Muhammad Arslan, who stood out for his attentiveness and dedication to serving all guests with the utmost care. However, there are a few areas that could be improved. First, the prayer hall is located in an awkward and unclean area. I noticed a family struggling to find a suitable place to pray, and the staff was not even aware of the Qibla direction. They ended up praying in the executive room, which was not ideal. Secondly, the café and restaurant lacked alternatives like almond or soy milk, which is important for guests with allergies. Some in-room amenities, like the dental kit, were missing at check-in and appears the second day after the room makeup. The swimming pool ladder felt weak and was not deep enough, which could be a safety concern. Additionally, the iron in the room was dirty, broken, and leaking water, which made it difficult to use. Overall, I had a pleasant stay but hope these points will be addressed to enhance the guest experience further.
Superb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.
Overall experience was good. I have been going to this hotel since I was a little boy in the 90s. The good: Quality service. Amazing breakfast buffet with local and continental options. Breathtaking view. Consistency across 3 decades. The bad: Facilities are very outdated and need a big upgrade. My 4 year old played on the same swings that I played at his age. Great for nostalgia and recreating old pics. However, shows how outdated things are. In fact, some were just broken. Table tennis and squash rooms that were freely available for guests years ago are closed and replaced with some 4D entertainment which wasn't functional. Not much for recreation for a resort-type hotel. Room TVs were not smart TVs.
The location of this hotel is excellent, only a 10-minute walk to the nearby shopping mall. There are also several snack shops right downstairs, and ordering Foodpanda at night is very convenient and fast. The staff here are incredibly polite and helpful. Right after I booked via Trip.com, they proactively contacted me on WhatsApp to ask about my arrival time and any special needs. They even sent me a map and their precise location, which was very thoughtful and welcoming. In terms of the room, while there is no dedicated hot water system, the water temperature is naturally warm due to the hot weather in Pakistan. It feels just like a warm shower and was very comfortable. Whenever I had a question, I could just message them on WhatsApp, and they responded almost instantly at any time. I had a great stay here and will definitely choose this hotel again for my next visit.
The hotel's location was unbeatable, just a short walk from Emporium Mall and the Expo Center. My room was spacious, clean, and modern, with luxurious amenities. The staff were incredibly friendly and helpful. The complimentary breakfast buffet was a highlight, with delicious local dishes and a variety of options to suit all tastes. Hotel Nova was the perfect choice.
GGuest UserIts an old apartment complex. Most bedrooms are based on 3 bedrooms suite style. The bedroom window opens in the corridor and that itself is such a lame tactic of Avari. The location itself is quite inconvenient as you need to take a 5km u turn whenever you exit or enter the property. Overall, the hotel is disappointing and depressing. I hate to stereotype but It looks like another faizabad hotel took over by careless abbasi (s). The staff is apparently courteous but never cares to listen or understand the guests concerns. I hope that management will consider this as a constructive review and make solid improvements.
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