Hotel Dengan breakfast di Punjab, Pakistan

The room was clean; however, there was an unpleasant smell from the carpet. Early check-in was not facilitated, and my room was still not ready at 1:30 PM. Only one dental kit was provided initially; additional kits were given upon request. The breakfast buffet was very good. Overall, it was an above-average experience and overpriced, though there is room for improvement in professionalism.

The location of this hotel is excellent, only a 10-minute walk to the nearby shopping mall. There are also several snack shops right downstairs, and ordering Foodpanda at night is very convenient and fast. The staff here are incredibly polite and helpful. Right after I booked via Trip.com, they proactively contacted me on WhatsApp to ask about my arrival time and any special needs. They even sent me a map and their precise location, which was very thoughtful and welcoming. In terms of the room, while there is no dedicated hot water system, the water temperature is naturally warm due to the hot weather in Pakistan. It feels just like a warm shower and was very comfortable. Whenever I had a question, I could just message them on WhatsApp, and they responded almost instantly at any time. I had a great stay here and will definitely choose this hotel again for my next visit.

Excellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care. All the staff are kind and courteous and will do the upmost to help hotel guests. Rooms are well appointed and the beds are very comfortable. Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled. I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.

Brilliant experience and lovely staff. I had a great time and would like to come back on my next visit. Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.

Clean hotel in a safe area with great security and service. Would highly recommend.

The rooms are comfortable; staff is friendly and helpful. On request, I was allocated a room with a view of the main Boulevard Gulberg. Breakfast was good and staff there is also friendly. It used to be possible to park my car in the basement and get into the lift and go straight to the floor of my room. This has been discontinued because of security reasons which is understandable. Good range of food from their restaurant delivered to your room; prices are reasonable, the taste is authentic. I am a happy customer overall.

Very pleasant stay and decent room services. One complaint is there was a stain on blanket which I requested to get replaced and wasn't done. There was a slight musty odour but not too overpowering. Will definitely recommend proper cleaning and steaming of blankets and sheets and pillows. Else everything was good. Food was average and bit on pricier side.

這麼多年出差住過不同的酒店民宿很多家，這家是最最好的。喜歡床墊，支撐感非常好，一看就是下了大成本了沒有圖省錢用很爛的床墊，一天勞累下來休息很好！ 民宿老闆娘做事超用心，細節照顧面面俱到，碰上端午節還準備了豐盛的晚餐，如同在自己家的享受。 地段也很好，很安全，對比擁擠壓抑的老城區心情舒暢太多。 旁邊有一家很漂亮的精品咖啡店可以走路過去幾分鐘，很好喝豆子很特色，沒事過去喝一杯太開心，當地最大最新那個商場也是走路就到的，很方便。 出差商旅自由行住宿，非常推薦！

I had an excellent experience at Hotel One Tower Gulberg. From the moment I arrived, the reception staff was warm, professional, and very helpful. The check-in and check-out process was smooth and efficient, making me feel welcomed and valued as a guest. The rooms were spacious, modern, and exceptionally clean. The bed was very comfortable, and all the amenities were well-maintained. Housekeeping did a great job throughout my stay, ensuring everything remained spotless and comfortable. The breakfast was another highlight of my stay. There was a wide variety of fresh and delicious options available, catering to different tastes. The quality of the food, presentation, and service in the dining area were all excellent. Overall, Hotel One Tower Gulberg exceeded my expectations in every aspect, including hospitality, cleanliness, room comfort, and dining experience. I highly recommend this hotel to anyone visiting Lahore and look forward to staying here again in the future

Despite it's an old hotel and facilities are a big old, the design are quite impressive! The service is good, especially the counter staffs are friendly and efficient, security man at main door are also friendly and nice! Highly recommended!!!