Hotel Dengan Gym di Grand Est, France

Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience. The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression. That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing. We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned. Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating. In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.

Located in the heart of Strasbourg's Old Town, in the Petite France area, the hotel building itself is a prominent landmark, offering a tranquil escape from the bustling city. Just meters from the pedestrian street (main shopping street), it's within easy reach of famous restaurants and eateries like 116, and Strasbourg Cathedral and the Strasbourg River are also within walking distance. The hotel boasts first-class facilities, impeccable cleanliness, and warm service. Upon our departure, the hotel manager not only helped us with our luggage but also gifted us two bottles of premium mineral water. Such a wonderful landmark hotel—we'll definitely stay at Petite France again next time we're in Strasbourg! 👍👍👍

no electric kettle or hair dryer. check in and front desk are only available from 5-8pm which may mean you have to schedule around it. luggage storage is not available after 8pm. no air conditioning in the room, and the outside noise is loud if you open the window (but the room provides a fan which i unfortunately did not see until the next morning). the location is a bit inconvenient, about 20mins from the city centre. at the very least, the service is warm and welcoming, but overall i would not book this place again.

I didn't have particularly high expectations, as I understood it was an apartment-style accommodation. However, it was spotlessly clean, offered excellent hotel amenities, and came with a kitchen, making it absolutely perfect for families.

My stay at the Hilton Strasbourg was overall very pleasant. The location is convenient, close to the European Parliament and with tram access to the city center. The room was clean and comfortable, though a little dated in style. Staff were polite and helpful, and the breakfast had a good variety. A solid choice for a short stay in Strasbourg.

The location was great and at walkable distance to two different metro stations and Louvre. With lots of restaurants and cafes nearby and a supermarket right across the street. There is a mini fridge below the TV stand which is great to keep my figs and peaches fresh. Staff was helpful and polite by greeting us every morning. Highly recommend this hotel.

hôtel charmant et élégant, excellent service à la piscine avec champagne froid et autres boissons, eau de la piscine à température idéale et cuisine délicieuse au restaurant (meilleur escargot que nous ayons jamais mangé) Je remercie le personnel de l'hôtel (surtout à l'arrivée où la dame qui nous a accueilli était très sympathique et efficace) tout le personnel qui nous a accueilli avec beaucoup de professionnalisme et de bonne humeur dans tous les espaces de l'hôtel !

The room was fantastic, and the view from the window was absolutely stunning. The facilities were also quite new. Overall, I was very satisfied with this trip. I'll definitely stay here again next time. Thank you! Everything was excellent, the service was great, and the surrounding area was very convenient.

The hotel's location was incredibly central, which we really appreciated. Our towels were changed daily, but there were no slippers in the room, which was a bit inconvenient. We didn't like the air conditioning because the fuse box we had to use to turn it on and off seemed very dangerous, so we never used it. Instead, they provided an extra heater which kept us warm. There was a capsule coffee machine, but coffee pods were only refilled on the first day. There was no main light in the room; only bedside lamps illuminated it, so we had to get ready in dim light. The shower cabin was only half-enclosed, so everything got wet after a shower, which was another downside. However, overall, we were satisfied with the value for money.

Very close to the train station. A little far from the old city center, but it takes about 10 minutes to walk there. The attractions are relatively concentrated. The room is not big. After all, why would you need a bicycle in this area? The hygiene is OK. There is no bottled water in the room. You can go to the lobby to get water in a glass bottle and bring it to the room. There is also free coffee. It was written on Ctrip that the room has a small refrigerator, but I found that it was not there when I actually checked in. The breakfast is OK. The breakfast at Mercure has always been OK, but I have to complain about the Asian female employee in charge of breakfast. She greeted all white customers with a smile and said hello after the meal, but when I left and passed by her, she seemed to see nothing. The other service staff were very good, very warm and friendly, but they spoke French by default, hahaha