Hotel Dengan Gym di Grand Est, France

Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience. The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression. That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing. We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned. Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating. In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.

Located in the heart of Strasbourg's Old Town, in the Petite France area, the hotel building itself is a prominent landmark, offering a tranquil escape from the bustling city. Just meters from the pedestrian street (main shopping street), it's within easy reach of famous restaurants and eateries like 116, and Strasbourg Cathedral and the Strasbourg River are also within walking distance. The hotel boasts first-class facilities, impeccable cleanliness, and warm service. Upon our departure, the hotel manager not only helped us with our luggage but also gifted us two bottles of premium mineral water. Such a wonderful landmark hotel—we'll definitely stay at Petite France again next time we're in Strasbourg! 👍👍👍

no electric kettle or hair dryer. check in and front desk are only available from 5-8pm which may mean you have to schedule around it. luggage storage is not available after 8pm. no air conditioning in the room, and the outside noise is loud if you open the window (but the room provides a fan which i unfortunately did not see until the next morning). the location is a bit inconvenient, about 20mins from the city centre. at the very least, the service is warm and welcoming, but overall i would not book this place again.

It was a nice stay over here with many facilities available and the gym was so clean and well-maintained. Room was pretty huge and comes with a small pantry/kitchenette. Overall, a pleasant stay!

Location a bit away but that suited us, easy to drive to other places. Staff was helpful, room is basic, beds are soft, room was serviced but clothes were not folded, just placed on a pile on the desk. There is a water boiler but still has the 1990’s instant coffee. Parking costs E25/day….., park across the road for free (3 min walk). We arrived at 14:05 and as 15:00 was CI time they did not honour earlier CI because ‘they run 100% occupancy the day before’ but for Euro50 extra I could get a room immediately… yeah right! Free hot xmas wine in the lobby is a nice gesture.

The hygiene is OK, and the bed in the room is quite comfortable. The design of the bathroom is a bit strange, but it is no problem to use it. The room is a little small, but the space design is quite reasonable, so it is not a problem to spread out the suitcases. The good thing is that the club has a relatively large business area and lounge area, and you can go in at any time to have some drinks, coffee, and snacks. There are few types, but it is better than nothing~ The nearby parking lot needs to walk for six or seven minutes. The hotel has a preferential price. You need to ask the hotel for a coupon before checking out

hôtel charmant et élégant, excellent service à la piscine avec champagne froid et autres boissons, eau de la piscine à température idéale et cuisine délicieuse au restaurant (meilleur escargot que nous ayons jamais mangé) Je remercie le personnel de l'hôtel (surtout à l'arrivée où la dame qui nous a accueilli était très sympathique et efficace) tout le personnel qui nous a accueilli avec beaucoup de professionnalisme et de bonne humeur dans tous les espaces de l'hôtel !

I stayed at Novotel Strasbourg from 5–6 June. A special thank you to Nagee at the front office, who was extremely helpful throughout my stay and provided excellent service. The hotel's location is excellent, right in the city centre and within easy reach of attractions, restaurants, and shopping. However, this central location comes with significant noise. Even in the middle of the night, street noise was very noticeable. People talking loudly and creating disturbances on the street opposite the hotel could be clearly heard from the room. The room size was quite small, and the amenities were below my expectations for a hotel of this category. Overall, the location and helpful staff were positives, but the noise levels, room size, and limited amenities affected the overall experience.

The hotel's location was incredibly central, which we really appreciated. Our towels were changed daily, but there were no slippers in the room, which was a bit inconvenient. We didn't like the air conditioning because the fuse box we had to use to turn it on and off seemed very dangerous, so we never used it. Instead, they provided an extra heater which kept us warm. There was a capsule coffee machine, but coffee pods were only refilled on the first day. There was no main light in the room; only bedside lamps illuminated it, so we had to get ready in dim light. The shower cabin was only half-enclosed, so everything got wet after a shower, which was another downside. However, overall, we were satisfied with the value for money.

Very close to the train station. A little far from the old city center, but it takes about 10 minutes to walk there. The attractions are relatively concentrated. The room is not big. After all, why would you need a bicycle in this area? The hygiene is OK. There is no bottled water in the room. You can go to the lobby to get water in a glass bottle and bring it to the room. There is also free coffee. It was written on Ctrip that the room has a small refrigerator, but I found that it was not there when I actually checked in. The breakfast is OK. The breakfast at Mercure has always been OK, but I have to complain about the Asian female employee in charge of breakfast. She greeted all white customers with a smile and said hello after the meal, but when I left and passed by her, she seemed to see nothing. The other service staff were very good, very warm and friendly, but they spoke French by default, hahaha