Hotel Dengan Gym di Devon, United Kingdom

Lovely place with peacocks roaming around. We had a wonderful stay but the washroom was bit a drawback. No shower curtains or shower head in the washroom. There was a stand in shower but unfortunately our shower doesn't had a good heating system, so we couldn't use it. Washrooms needs to be improved.

The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking. We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service. Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing. The restaurant was the most disappointing part of the stay. I'm the evening service was slow, followed by having our order wrong twice and also dropped. Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet. However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'. We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.

Previously emailed to ask if car parking available and was told yes, car parking on site, arrived to find no car parking and you have to park in a public car park (and pay) up the hill from the hotel. The manager did apologise and waived the £20 early check in fee . Was then advised the England match would be shown in the bar and drinks would be 3 for 2. Got back to the hotel to watch and take advantage to be told by the bar member that the tills were not working and because she couldn’t work out 30% off the drinks they were not offering any 3 for 2 and what did we want her to do about it. Unfortunately poor customer service which isn’t what I would expect and I wouldn’t choose to stay there again.

This hotel is very clean and all the woman receptionist very polite and helpful. Very happy with the service from them. The 2 man night staff were not helpful. I didn’t understand why I can’t order drink for our room and pay end of the stay. We even received letter in the morning that was outside the room not in envelope which everyone can read I didn’t like at all , reason been dater protection with don’t forget to pay for our order which we did straight away and had my full name on it.We stayed for 3 night so what was such a problem for those 2 night shift man. Otherwise all our stay was perfect. Thank u

A simply Devine hotel with such historical charm  The charismatic entrance foyer draws you into this wonderful exquisite reception area We had the upmost pleasure in staying on New Years Eve  & were greeted with a lovely glass of free champagne in letting the New year in  They also had a really good modern band playing the finest of music in one of their opulent rooms  We would grant this very fine hotel a definite 5 Stars experience  Many thanks

Overall a great stay, receptionists were welcoming, although a little bit more effort could have gone into directing me to the room as the grounds are so big I got a little lost. On entering the building where my room was located the carpet definitely needs to be upgraded, my room was nice and clean. It had a sink, and an ironing board and iron which I was very impressed with, it also had two wardrobes one with a kettle on top and one with hangers inside. The grounds are lovely, the garden is spectacular, it would be a perfect setting for a wedding. The staff in White Hart are lovely and the customer service provided by them was great. (Two males) thank you. On the Friday they had a live band (male / female) singing the old classics for VE Day that was great. The food was also nice. I would defo stay here again.

We stayed for just one night. A much better experience than we had expected, given some of the recent reviews. The room was large and clean. The bathroom was also very clean and had a lovely,spacious walk-in shower. The bed was comfortable and we slept well. Our only negative was that the car park was absolutely full when we arrived at 3:30pm … and the staff checking us in couldn’t have cared less!

Booked two rooms for a family stay. Stayed on the hottest weekend in May ever! One room freezing the other boiling. The air conditioning is not as reliable! Rooms again varied. Although I chose the same one was spacious and airy the other a bit more crammed I was told check in was FROM 3pm and we were not allowed in till 4.30 what complicated our plans. The breakfast is good but super busy. Not enough staff to manage the demand. Felt bad for the staff running around! Overall good! Great location!

For a 4 star hotel this was very disappointing. Only 1 person on reception and a queue of people waiting to be checked in. A very tired hotel that has been not been well maintained. Our room was disappointing, a balcony we couldn't use, a double bed that felt like I was sliding out of it all night as the mattress was worn and had gone soft on my side of the bed, an uncomfortable toilet as the seat was too small for the toilet. Many other small things as well, we expected better.

The Palace Hotel was a delight to stay at. The rooms were warm, comfortable and clean. The staff were lovely and we were surprised to have evening entertainment. We went on a budget and were delighted with the hotel. Only thing to add was the bathroom was a bit dated and could do with a new set, I understand having orgional features is nice, however, I think new would be better. Also we were told breakfast would be £9.00 each on arrival, but when we went to pay it what a whopping £27.00 for a full English (1 of each item) amd some avocado and boiled egg on toast... of course we could have the continental... but it did make us cough a bit!! The service was great though. Overall great stay would recommend and return.