Hotel Dengan Gim di Yorkshire Barat, United Kingdom

The hotel benefits from a very convenient location, which is one of its strongest points. It was generally clean, but several issues negatively impacted our stay. Our first room was uncomfortably cold, with half the lights not working and a loose faucet in the bathroom, suggesting a lack of proper maintenance. After reporting the heating problem, we were moved to another room. However, it became clear that we were not the only ones experiencing this issue—other guests were also having their rooms changed due to cold temperatures. It seems that because the hotel is so large, staff may not have the time to check the heating systems in all rooms. Compounding this, the rooms tended to get very stuffy, making it hard to find a comfortable temperature. When we requested extra bedding because there were three of us but only two duvets provided, we were informed that housekeeping had none available. This was surprising and inconvenient, as basic bedding for all guests should have been ensured. The bedding, although washed, had visible stains on some sheets, detracting from the overall impression of cleanliness. Adding to the disorganization, the cleaning staff worked at very unusual hours. When we returned from dinner well after 10 PM, room cleaning was still ongoing, which was unexpected. Another frustrating issue was that one of the elevator call buttons (for going down) did not work, and no notice or sign had been placed to inform guests. This added unnecessary inconvenience and further highlighted a lack of attention to detail. Overall, while the location and basic cleanliness are positives, the hotel suffers from significant maintenance issues, inconsistent heating, a shortage of basic amenities like extra duvets, unusual cleaning schedules, and overlooked problems like broken elevator buttons. Addressing these concerns could significantly improve the guest experience.

The hotel was easy to find and so welcoming on arrival the room was amazing/immaculate very comfy beds with a TV in room and beverages making facilities it was like being home from home definitely book the same hotel again 100% worth the visit

Terrible terrible service! Checked in night of 20/7 and was told one of our bookings couldn’t be found. No help, compassion, empathy…nothing. Finally a colleague did find out booking and we received the two cards for our rooms. In one of the rooms there was guests already staying in the room!!! We apologised and went to reception. Again the female colleague had no compassion, she said oh yeh we realised that room was already occupied after you left reception!! How did they not know that before assigning us the room?!??? The person whose sleep we interrupted also came down to complain! We finally got a room but then our other booked room was then invaded with another family trying to access the room. They had again assigned another family one of rooms!!! We went down to complain again!! Was told manager would be available in the morning to make a complaint to. Didn’t sleep well because we thought our room would be visited by unsuspecting guests again! Morning came, we went to reception and was told the manager was in a meeting and we had to wait for them. A lady then approached us at breakfast and stated that she was not a manager, she apologised for the same girls at reception telling us that she was a manager. We demanded a refund and was told a manager would contact us later on the day to discuss. As I am writing this report no one has attempted to call us whatsoever. Very unhappy with this service!

Great location very handy for the train station I checked in a little late and staff couldn't have been more amenable when I phoned to arrange this. Very clean and tidy, a little dated but that is reflected in the price. Highly recommended for anyone who doesn't need 5 star luxury

Right in the heart of Leeds city centre, this hotel provides good value for money. However, check-in is a bit late at 3pm, and I had to pay an extra £15 to check in at 1pm. Still, I had a nice cosy room to myself at a reasonable price considering its location.

Great clean room with comfortable beds, room modern but missing usb charging points which is a shame but overall very good. Location great for town centre and theatre etc. Parking chargeable but 20% discount for hotel guests so approx £10 for an overnight stay

I prefer staying at this hotel on Sundays for my work in Leeds, as it typically offers the best rates of the week. The location, cleanliness, service, and breakfast are all excellent for the price on Sundays.

Good location next to train station - due to ongoing building works at the train station it’s easiest/quicker to get to the hotel near the entrance/exit closest to platform 16 (I ply found this out after walking the long way round 🤦♀️). Refurbished room was nice. Bath was small. Would opt for walk-in shower next time. Temperature too warm but staff provided a fan on request. Double bed fine for a solo traveller. Wouldn’t have been too comfortable for two. No radio in room or on TV which would have been nice. Robes, slippers, tea/coffee making facilities, iron and hair fro provided. Breakfast - good selection for hot and cold breakfast options. Would be nice to have better decaf coffee. Newly renovated lobby area was nice. Perfume smell wafted into breakfast room and was a bit overpowering at times. That being said the ground floor entrance doesn’t smell good (you’ll get over it) so I can see why this is needed. Newly renovated lobby/bar area is nice. Staff were welcoming and helpful. Overall I had a pleasant stay and I would stay here again as a solo traveller. If I was travelling with another adult we would require a larger bed to ensure a more comfortable rest/sleep so possibly an upgrade or a second room would be needed.

The location is convenient to go to the town centre, it is around 15-20minutes by walking. The breakfast is really good and delicious. The receptionist is very friendly and polite and the staff member at the restaurant is very nice. It is a decent size of room but it is not very clean, we found rubbish on the floor and in the bathroom. Overall, I am quite happy with my stay so I will stay again if I go to Leeds again.

Needs an update, the Carpets are dirty and tatty and walls have marks on. The laminate on the door in our en-suite was peeling from the bottom where the water had penetrated. Our room 207 was extremely noisy, seemed to be above the laundry, we had to keep the windows shut. The bed sheets were clean but the mattress was clearly a budget style and not very comfortable. The breakfast was tasty, with lots of choice, but they kept running out of things and we had to wait 4 minutes for bacon, black pudding and hash browns. Breakfast items that should be refilled constantly. It is a convenient stopover for one night and can’t complain about the price, I wouldn’t pay anymore though.

The hotel benefits from a very convenient location, which is one of its strongest points. It was generally clean, but several issues negatively impacted our stay. Our first room was uncomfortably cold, with half the lights not working and a loose faucet in the bathroom, suggesting a lack of proper maintenance. After reporting the heating problem, we were moved to another room. However, it became clear that we were not the only ones experiencing this issue—other guests were also having their rooms changed due to cold temperatures. It seems that because the hotel is so large, staff may not have the time to check the heating systems in all rooms. Compounding this, the rooms tended to get very stuffy, making it hard to find a comfortable temperature. When we requested extra bedding because there were three of us but only two duvets provided, we were informed that housekeeping had none available. This was surprising and inconvenient, as basic bedding for all guests should have been ensured. The bedding, although washed, had visible stains on some sheets, detracting from the overall impression of cleanliness. Adding to the disorganization, the cleaning staff worked at very unusual hours. When we returned from dinner well after 10 PM, room cleaning was still ongoing, which was unexpected. Another frustrating issue was that one of the elevator call buttons (for going down) did not work, and no notice or sign had been placed to inform guests. This added unnecessary inconvenience and further highlighted a lack of attention to detail. Overall, while the location and basic cleanliness are positives, the hotel suffers from significant maintenance issues, inconsistent heating, a shortage of basic amenities like extra duvets, unusual cleaning schedules, and overlooked problems like broken elevator buttons. Addressing these concerns could significantly improve the guest experience.

Terrible terrible service! Checked in night of 20/7 and was told one of our bookings couldn’t be found. No help, compassion, empathy…nothing. Finally a colleague did find out booking and we received the two cards for our rooms. In one of the rooms there was guests already staying in the room!!! We apologised and went to reception. Again the female colleague had no compassion, she said oh yeh we realised that room was already occupied after you left reception!! How did they not know that before assigning us the room?!??? The person whose sleep we interrupted also came down to complain! We finally got a room but then our other booked room was then invaded with another family trying to access the room. They had again assigned another family one of rooms!!! We went down to complain again!! Was told manager would be available in the morning to make a complaint to. Didn’t sleep well because we thought our room would be visited by unsuspecting guests again! Morning came, we went to reception and was told the manager was in a meeting and we had to wait for them. A lady then approached us at breakfast and stated that she was not a manager, she apologised for the same girls at reception telling us that she was a manager. We demanded a refund and was told a manager would contact us later on the day to discuss. As I am writing this report no one has attempted to call us whatsoever. Very unhappy with this service!

Great location very handy for the train station I checked in a little late and staff couldn't have been more amenable when I phoned to arrange this. Very clean and tidy, a little dated but that is reflected in the price. Highly recommended for anyone who doesn't need 5 star luxury

Right in the heart of Leeds city centre, this hotel provides good value for money. However, check-in is a bit late at 3pm, and I had to pay an extra £15 to check in at 1pm. Still, I had a nice cosy room to myself at a reasonable price considering its location.

I prefer staying at this hotel on Sundays for my work in Leeds, as it typically offers the best rates of the week. The location, cleanliness, service, and breakfast are all excellent for the price on Sundays.

Good location next to train station - due to ongoing building works at the train station it’s easiest/quicker to get to the hotel near the entrance/exit closest to platform 16 (I ply found this out after walking the long way round 🤦♀️). Refurbished room was nice. Bath was small. Would opt for walk-in shower next time. Temperature too warm but staff provided a fan on request. Double bed fine for a solo traveller. Wouldn’t have been too comfortable for two. No radio in room or on TV which would have been nice. Robes, slippers, tea/coffee making facilities, iron and hair fro provided. Breakfast - good selection for hot and cold breakfast options. Would be nice to have better decaf coffee. Newly renovated lobby area was nice. Perfume smell wafted into breakfast room and was a bit overpowering at times. That being said the ground floor entrance doesn’t smell good (you’ll get over it) so I can see why this is needed. Newly renovated lobby/bar area is nice. Staff were welcoming and helpful. Overall I had a pleasant stay and I would stay here again as a solo traveller. If I was travelling with another adult we would require a larger bed to ensure a more comfortable rest/sleep so possibly an upgrade or a second room would be needed.

The location is convenient to go to the town centre, it is around 15-20minutes by walking. The breakfast is really good and delicious. The receptionist is very friendly and polite and the staff member at the restaurant is very nice. It is a decent size of room but it is not very clean, we found rubbish on the floor and in the bathroom. Overall, I am quite happy with my stay so I will stay again if I go to Leeds again.

Cheap and cheerful hotel, staff were nice and friendly. Location is the east of the city centre but is easily walkable. Rooms are clean. If you book ask for a room at the front on a higher floor for an excellent view of the city.

The location was right by merrion centre- easy access to eateries and Morrisons (a convenience store chain). Overall rooms were clean, and also had a little touch of Yorkshire details in them. The rooms had no fridge but staff was helpful to help me store my food in their common fridge. Processes were fuss free, near the Christmas market, it was a blissful stay!

Second visit here now and both times the staff have willingly gone out of their way to be helpful which is rare in my experience. Good breakfast too which again is rare. The only hotel we'll be staying at in Leeds from now on.

The hotel was easy to find and so welcoming on arrival the room was amazing/immaculate very comfy beds with a TV in room and beverages making facilities it was like being home from home definitely book the same hotel again 100% worth the visit

Great clean room with comfortable beds, room modern but missing usb charging points which is a shame but overall very good. Location great for town centre and theatre etc. Parking chargeable but 20% discount for hotel guests so approx £10 for an overnight stay

My 3rd time staying in this hotel this time in room 319 the room was good and bed was comfortable massive bathroom. Only down side to this stay was the fire alarm going off at 6am in the morning. No view from the window and the bathroom door didn't shut as it was hanging off the hinges. But I'd use the hotel again

Perfect environment Greta staff and facilities Clean environment

Room was very comfortable and had all necessary from hair dryer, iron, plenty of plug sockets. The only fault was the plug in the sink kept getting stuck in the hole. Breakfast was lovely, not rushed and help yourself to anything from the buffet- hot or cold. Large free car park.

I recently stayed at the Campanile Hotel in Bradford and I have to say, I was impressed with my experience. The room was clean and spacious, which made my stay very comfortable. I particularly liked how the bathroom and toilet were separated, adding an extra level of convenience. The staff in the restaurant and the bar were absolutely exceptional, providing top-notch service and serving excellent food. The reception staff were also friendly and helpful, making the check-in and check-out processes smooth and easy. Overall, I had a great stay at the Campanile Hotel in Bradford and would definitely recommend it to others. While my stay at the Campanile Hotel in Bradford was mostly positive, there were a few things that I didn't like. Firstly, I found that the housekeeping staff were a bit intrusive. They would knock on my door before 12.00 and then walk into the room without waiting for a response. This made me feel uncomfortable and like my privacy was being invaded. Additionally, I found that the check-out process could have been smoother. I had rebooked my room day by day and had informed reception that I would be staying longer, but the housekeeping staff kept knocking on my door early in the morning.

Room a little cramped. Wonderful bathroom. But value for money. Some confusion on how to get to 4th floor as not explained stairs only from 3rd floor

I would like to say it was a great visit couldn’t fault the staff or the room was very tidy and quiet

Staff are helpful, breakfasts service was excellent.

Needs an update, the Carpets are dirty and tatty and walls have marks on. The laminate on the door in our en-suite was peeling from the bottom where the water had penetrated. Our room 207 was extremely noisy, seemed to be above the laundry, we had to keep the windows shut. The bed sheets were clean but the mattress was clearly a budget style and not very comfortable. The breakfast was tasty, with lots of choice, but they kept running out of things and we had to wait 4 minutes for bacon, black pudding and hash browns. Breakfast items that should be refilled constantly. It is a convenient stopover for one night and can’t complain about the price, I wouldn’t pay anymore though.

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Excellent hotel the staff were helpful and attentive. Very clean room with air conditioning which was needed as it was a very hot day, with tea making facilities and even biscuits as a kind gesture. Would recommend staying here and will no doubt book in again. Bar had a range of beers and a good selection of draughts as well as spirits available to choose from. There was ample parking round the back of the hotel. Just don't forget to put your vehicle registration at check in. All in all a good stay.