Hotel Dengan Pools di Texas, United States

The first room I checked into had an air conditioner that was as loud as an airplane engine. There was also no phone in the room, so I had to walk to the front desk to report it, and then they arranged a room change. The second room they gave me was clearly much smaller than the one I originally booked, but since I had a child with me and four suitcases, I didn’t bother asking for another change. The worst part is the air conditioner is still broken — it isn’t noisy, but the temperature keeps fluctuating between too cold and too warm.

The Front Desk is only one person in charge , also doing the shuttle picking up, so take 40 minutes waiting in the airport

Hotel was clean and comfortable. Good location to 6th St, although one needs to travel to 6th Street East which is a bit of a walk. Hotel is quiet at night. One note about the AC condensation pumps - they go off with a good deal of frequency. They will provide earplugs and a white noise machine. Just an observation for those ahead of time. The hotel was quick to make sure the pump was clean.

The facilities were satisfactory. The food was acceptable. However, I was highly dissatisfied with the front desk service. I attempted an early check-in and was informed that the earliest I could check in was 3:00 PM. When I returned at approximately 3:10 PM, I was told I would need to wait an additional 20 minutes or until 4:00 PM because the room was not yet ready. As I was leaving, I observed the two front desk staff members, who appeared to be Hispanic, laughing loudly as I exited. I then waited in my car. Shortly thereafter, I noticed several other guests entering the building and being checked in. I returned to inquire again about my room, and the staff member appeared visibly upset by my return. She checked the availability of my room and, as a result, I was assigned the last room on the first floor, which felt like a punitive measure. We checked out on Sunday, around 11:20 AM. I received a phone call asking if I planned to check out that day. I explained that no staff was present at the front desk to process our check-out, and since we had already returned the key card, we left it in the designated return box. The front desk staff should have verified the return box before calling. Overall, the customer service experience could have been significantly improved.

整體不錯，出門方便，晚上逛river walk，看聖安東尼奧教堂燈光秀都走路能到，還參觀阿拉莫戰役遺址，去了18世紀西班牙傳教歷史遺跡公園，不錯👍，酒店泊車差點弄烏龍，酒店旁牆根停車位屬於鉑金會員，並且酒店門口⬆️的路屬於單向通行，過一個紅燈右手邊，有家達美樂快餐店旁邊才是普通客户的停車位。如果停在牆根邊上會招來警車開罰單

Muy buen servicio

Konnte mich hier richtig 👍🏻 gut erholen . Ruhe …durchatmen … Service top alle sehr freundlich :) Komme erscheine gerne wieder :)

The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it. We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.

The hotel was okay, with a basic American breakfast and an alright stay overall. I had to deposit $100 while checking in and I faced no issues in getting the deposit repaid after checking out. But, there was a moldy smell everywhere and the rooms were a bit dark. If they fix these things, it could make staying there much better.

Excelente Hotel, servicio excelente, recepcionista bilingüe, la habitación muy cómoda, tiene una pequeña cocineta, refrigerador y microondas. Tiene los servicios de productos de higiene Shampoo, Acondicionador, gel de manos y crema corporal. Cuarto Vestidor, escritorio de trabajo y cómoda para guardar tus artículos personales. En las instalaciones hay alberca, centro de lavado. A cualquier hora en recepción puedes tomar café.