Hotel Dengan Gym di Chu, Kyrgyzstan

Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them. Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there. We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.

Pros: - Good location close to the city center. - Quite modern architecture and interior. - Not bad breakfast. Cons: - Our rooms were not ready when we arrived around 18:00. At our request, we received welcome drinks as compensation. - Although we asked for two rooms on the side of the hotel opposite the road, one of our rooms still faced the road. - Even with the windows closed, the road could be heard at night (7th floor). This worsened our sleep. - Two types of pillows. One of the pillows was really uncomfortable. - The air conditioners in both rooms did not work, the remote displays showed an error. - Quite weak water pressure in the showers. - The girl at the reception could not give us any documents when we checked out. As a result, the hotel, in our opinion, does not correspond to the level of 5 stars. Its level is 4 stars.

Отель очень неплох, хотя номера маленькие. Спа - огонь, там почти всегда пусто. Что плохо, так это забывчивый персонал. Забыть положить мыло в номер при заезде гостей. Забыть его принести после напоминания. Забыть отремонтировать лейку в душе. Забыть убрать номер. Пойти за карточкой и не вернуться - это, увы, в норме.

The room and service were exceptionally good, but what truly blew me away was the breakfast. There was an incredibly wide variety of options, and everything I tried was very good. Definitely one of the highlights of my stay.

The hotel is clean. Reception can speak English and little bit Mandarin, which is very impressive. The gym room is big and have nice swimming pool. Breakfast choice is enough with fresh fruits

Отличный отель, приятные ребята начиная с ресепшен и заканчивая рестораном, везде персонал старался помочь, это особенно впечатлило. номера чистые, приятные, отель рекомендую

Kakitangan di lobi hotel kelihatan agak pemarah dan tumpul, tetapi apabila saya bercakap dengan mereka, saya dapat melihat bahawa mereka cuba bersikap mesra dengan kemudahan yang bersih dan bagus, tetapi sarapan pagi terasa kurang.

It was not a good time because of the government delegations staying at the hotel. The police blocked all the entrances and did not allow us to enter the hotel. We have to walk around to find the police who understand English and our situation.

Hotel is fine, it's located next to a ******. The staff are very friendly and helpful. The room was large and recently renovated. The hotel is definitely not 5 stars though, it's a 3 star at best. They can improve some things to make it better. There is only one lift which was out of order in the morning which meant we had to walk up and down 5 stories for breakfast. There is really strong smell in the room from the renovations which needs to be dealt with. The breakfast was ok but nothing special and the quality of food could be improved.

Парень на ресепшене казался недоброжелательным. Пришли заранее за час до заселения, он предложил ранее заселение за 6 долларов за час. Не знаю может быть это фишка отеля такая наживаться за каждый час. Но нас это сразу оттолкнуло. Если номер свободен почему не заселить своих клиентов на час раньше. ? В целом номер большой, все работает исправно. Мы там были одну ночь и нам хватило.