Hotel Dengan Gym di Chu, Kyrgyzstan

Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them. Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there. We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.

The hotel is clean. Reception can speak English and little bit Mandarin, which is very impressive. The gym room is big and have nice swimming pool. Breakfast choice is enough with fresh fruits

Отличный отель, приятные ребята начиная с ресепшен и заканчивая рестораном, везде персонал старался помочь, это особенно впечатлило. номера чистые, приятные, отель рекомендую

酒店地理位置很好，離勝利廣場和Bishkek Mosque都不遠，附近也有大商場和超市。但房間的話，不知道是什麼原因，廁所一直反味兒，必須得關着門不然有點受不了。房間的暖氣有問題，空調開不了暖風，所以室內温度也很低，正好遇上比什凱克降温，有點難受。這個酒店應該平時接待團隊遊客比較多，我們住的兩晚，每天早飯都會有很多團隊遊客用餐，菜品供應得就很不及時。整體來説還是可以，就是這些細節做得不太好。

Pros: - Good location close to the city center. - Quite modern architecture and interior. - Not bad breakfast. Cons: - Our rooms were not ready when we arrived around 18:00. At our request, we received welcome drinks as compensation. - Although we asked for two rooms on the side of the hotel opposite the road, one of our rooms still faced the road. - Even with the windows closed, the road could be heard at night (7th floor). This worsened our sleep. - Two types of pillows. One of the pillows was really uncomfortable. - The air conditioners in both rooms did not work, the remote displays showed an error. - Quite weak water pressure in the showers. - The girl at the reception could not give us any documents when we checked out. As a result, the hotel, in our opinion, does not correspond to the level of 5 stars. Its level is 4 stars.

Kakitangan di lobi hotel kelihatan agak pemarah dan tumpul, tetapi apabila saya bercakap dengan mereka, saya dapat melihat bahawa mereka cuba bersikap mesra dengan kemudahan yang bersih dan bagus, tetapi sarapan pagi terasa kurang.

nice place nice view and i will book again when i will visit again

It was not a good time because of the government delegations staying at the hotel. The police blocked all the entrances and did not allow us to enter the hotel. We have to walk around to find the police who understand English and our situation.

Отель очень неплох, хотя номера маленькие. Спа - огонь, там почти всегда пусто. Что плохо, так это забывчивый персонал. Забыть положить мыло в номер при заезде гостей. Забыть его принести после напоминания. Забыть отремонтировать лейку в душе. Забыть убрать номер. Пойти за карточкой и не вернуться - это, увы, в норме.