Hotel Dengan Gym di Santarem District, Portugal

We are happy to have chosen this hotel to stay for 3 nights.  1. Fairly new and trendy design and facilities. Large size rooms that are clean and well equipped.  2. Excellent location to Fatima sanctuary.  3. Staff are courteous and helpful. Special mention to Ms Komal who welcomed and checked us in. She made a good impression and represented Mercure very well.  The hotel must keep good staff like her and trained all to that standard.  4. Very good breakfast selection and warm dishes like eggs cooked to your order.  Highly recommended!

My family and I stayed at rhis hotel in February. The staff were all very kind, had good choice of breakfast items, could relax in the evening at the bar, with comfortable armchairs and settees. Great environment. Easy to reach from the Shrine in Fatima Large and clean rooms Conveniently located. My mum is an elderly woman of 85 years old and it was easy for her to walk about.

The hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked. You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...

Easy to get to the hotel thanks to its excellent location, away from the hustle and bustle. The hotel is very pleasant, with good rooms. What could be improved is the fact that the indoor pool/spa requires an appointment and even with low occupancy, you only get an hour; another issue is that the bathrooms are only equipped with bathtubs and no grab bars for assistance.

Impeccable cleanliness and friendliness, always helpful. Very attentive. Cozy room. I went with my 8-year-old son who wanted to go to the gym and loved it.

This was a great hotel, probably designed more for large groups and conferences. But with that being said, it was very comfortable. The breakfast was great, and the staff was very helpful.

A very charming hotel, the officials of an extreme sympathy, very lovely, worried and attentive. The cleaning was impeccable from the rooms, to the garden and the pool and jacuzzi area. The charm and glamour decoration of the grandmothers is also a pleasant atmosphere.The breakfast and restaurant are very tasty.We love the weekend.Ideal for any kind of romantic or family stay.

Very good hotel very good personal reception smile breakfast perfect room and perfect sdb and hygiene at top well located in peace

O hotel é composto por um espaço fantástico para descansar e relaxar, com piscina interior e exterior magníficas, pequeno almoço variado e delicioso! Recomendo para famílias ou mesmo em casal!

Hotel with excellent service, very pleasant good breakfast with good variety , despite insufficient in fruit and milk . As for the room, leave a little to wish for a hotel ⭐⭐⭐⭐, however, very comfortable and everything clean