Hotel Dengan spa di Western Cape, South Africa

I stayed here for one night as I was transiting Cape Town with a flight the following morning. The check-in experience was pretty quick and seamless, as my booking was pre-paid. I stayed here being fully aware of the carbon-neutral moto. The hotel appeared clean and tidy. The free shuttle from the airport was trouble-free. The directions to the pick-up was simple to follow. The pick-up was on time, and it was a very short ride to the hotel - literally a matter of minutes. The room I was allocated - 233 - was spacious and clean. However, I was surprised by the bizarre layout, especially with the way the shower and bedroom is almost open plan - only a screen separate the two areas. The toilet is separated by a door, though. Other than that, I had no major issues with the room. The bed was large and comfortable, my sleep was not disturbed and it was generally a positive short stay. The shower worked fine, it took a little getting use to the water-saving feature in the sink tap. The toilet flush may have a malfunction, because it would stay stuck when pressed, and required tapping for the button to return from a pressed state. I felt safe during my stay, and was reassured by the security procedures in place when booking an Uber - drivers are asked to scan their driving licence at the gate when entering the grounds. The drive to the V&A Waterfront was about 25-30 minutes. I had a late lunch at the hotel restaurant - Nuovo. The menu was okay, but not spectacular. I visited the restaurant when it was relatively quiet with diners. However, I found staff were not particularly attentive. It took a while before someone approached me and provided a menu. The vegan burger I order was nice, even if it looked a bit dry. It was the only chargeable thing I incurred, which I put on the room (250 ZAR to pay on check-out). The breakfast is a decent buffet of hot and cold food, plus live omelette bar. There’s also pancake making facilities, automatic coffee machines and more. On check-out, to my surprise, I was informed of bills totally 600 ZAR. I explained that I only had one meal at 250 ZAR, which the reception staff accepted. However, a few days later, I received emails claiming that I had an unpaid bill for 350 ZAR, which I had to explain again in my response (I did not receive further contact after that). I think this was a case of staff incorrectly reading a room number when processing, or a guest deliberately giving the wrong room number. I caught the shuttle back to the airport after checking out, again trouble-free. All-in-all, a very good airport hotel, and one I could easily recommend to others.

Disappointing — Not the Taj Experience I Expected I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience. Location: Excellent — centrally located and convenient for business and sightseeing. Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations. Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant. Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise. Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition. Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.

Lovely stay at Pepperclub - recommended. We chose to celebrate a big milestone in South Africa to create some very special memories. We toured from Joburg, through Nambiti to Durban and then onto Cape Town, and we booked Pepperclub to have a pampered end to our trip. The location is great, near Bo Kaap, local markets and safe to walk around. We had no problem getting where we needed to go. The hotel is very clean including the communal areas, gym and of course the rooms. However, housekeeping was more 4* - simple requests like extra blankets needed to be chased, and the turndown of the room happened every day but was inconsistent (sometimes the bathroom was cleaned and restocked, sometimes not). Similarly, the service was inconsistent even through the reception/concierge was always well staffed - Godfrey always greeted us enthusiastically, and there was another duty manager that was very diligent and followed-up well. However, when Godfrey was not on shift the welcome was more muted, and the staff on reception weren't exactly warm and not always efficient. Restaurant staff were always very warm and friendly. Breakfast was great - with good selection of buffet and a la carte options served swiftly. Lunch options were good too, and room service was efficient. Spa was excellent with very good massages and treatments. The Gym is good, though a little small, and for clarity the pool is not heated (but is beautiful). We didn't get a chance to try the private Odeon cinema, but they only had older movies not the newer ones found at public Odeon cinemas. Great views of Table Mountain and Lions Head from the rooms. The hotel were able to grant our special requests of early check-in, inter-leading rooms and they dressed the room and provided cake and bubbly to celebrate our anniversary - lovely touches. You won't regret your stay, but you may not be compelled to stay again.

The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.

Very good, clean, live on the upper floors overlooking the beautiful scenery of Cape Town, especially when you get up early, very good, there are many types of breakfast, very delicious, it is recommended,

Mooiplaas is a stunning venue for a clean, crisp peaceful getaway.  The views overlooking the orange skyline and Ostriches doing their thing was, Oh so lovely!! The place is well managed and the staff are a friendly bunch of good old happy country folk. Nothing was ever too much. The food was delicious and fresh fruits and vegetables were delivered everyday.  The rooms are old but neat. The wooden floors give the place a vintage feel.  The old brown  wall to wall carpet was not great but the beautiful rugs thrown over it made is bearable. They have some good quality books to read and enjoy. The breakfast and dinner menu was on point👌🏾👌🏾. I loved the home baked bread 😋 😋. The breakfast box prepared before my 5am-120km ride was excellent! It was prepared excavtly As I had requestes.  I have already booked for my next trip😍😍. I loved seeing the stuff happy and enjoying their work. It’s always a good sign when staff enjoy what they do. I think I might have made a friend or two. The curio shop is interesting and the service at the Spa was… you guessed it, Oh so lovely!!☺️

Sanbona Wildlife Reserve is a league of it's own. Our driver picked us up from Cape Town and it took about 2 and a half hours to reach the gate of Sanbona From the gate to our glamping tents was another 90 mins drive into an expansive dessert - 62,000 hectares We got real lucky and saw Lionesses, Cheetah, Giraffes, Hippos, Rhinos, Baboons, Elephants etc. Our Guide Joe was absolutely fantastic and knowledgeable The glamping tents were so spacious, connecting you right back to nature with outdoor showers, jacuzzi etc Our meals were fantastic, and they can accommodate to most dietary restrictions. We ended up trying both the Springbok, Kudu, Hake, Kingklip - all local delicacies Love how South African wines were included in our full board experience allowing us to sample Bruts, Rosé and even their Pinotage We ended the evening stargazing as usual, this time being able to see both the Southern and Northern Hemispheree

The breakfast, freshly prepared in the kitchen, was okay, though a bit salty, and the buffet had limited variety. The room was clean, but the sockets were South African standard, requiring adapters. The lighting consisted of two spotlights and a hidden ambient light in the ceiling, with no sleep mode. It was confusing to see that some rooms of the same type had washing machines and some didn't. Overall, the price was a bit high.

As always, we choose Caledon Spa as our getaway for two, we enjoy the hot springs, the cool pool and of course the lovely walk around the grounds. I would like to see some upgrade to the rooms though, especially the bathroom, which hasnt changed in the 20 years we have been visiting there, The bathroom, although clean, is old and outdated with the shower and shower curtain in the bath. Another huge challenge is the fact that there is no halaal restaurant or eatery within in the grounds. One has to drive out into town to get KFC , which is not always what we want. I think Caledon Spa will be great if there was a Nandos onsite. Nandos my preference, but any other halaal eatery will be appreciated, seeing that there are many Muslims checking in at Caledon all the time. Breakfast buffet is always a highlight Still, my favorite place to go to for some R&R.

Our experience at this hotel went above and beyond our wildest expectations! The hotel's exquisite location grants you a balcony view of the ocean and the majestic Table Mountain as a backdrop. The level of service we received was truly exceptional, leaving us thoroughly impressed. The rooms were impeccably clean, and the range of amenities provided was more than generous. The rooms themselves strike a perfect balance between spaciousness and coziness, creating a truly inviting atmosphere. A noteworthy feature that sets this hotel apart is the complimentary mini bar, offering a variety of snacks and drinks – a rare find. What's even more remarkable is that these snacks are not only delicious but also cater to vegan and gluten-free preferences. Without a doubt, we are already making plans to return to this outstanding establishment in the future.