Hotel Dengan Gym di Gauteng, South Africa

My husband arrived early at the hotel (7am) , tired and exhausted after a long flight and staff were not helpful with getting him into the room atleast a little earlier than the check-in time or offered any other available room , he was told to wait until 2pm to check into his room . Also , he asked for a halal meal when calling room service and they just told him they don’t have anything , instead of offering an alternative . I really hope that in future , the service of this hotel would be more helpful .

Another amazing stay at the catalyst! Two years ago I had forgotten my headsets, winter gown and a charger; they contacted me whilst I was at the airport regarding my oopsie and I let them know that I couldn’t come back to the airport as I was awaiting a flight, I asked them if they could safeguard my belongings and we communicated via email a year later- I hadn’t had the chance to return back to collect them. Two years later, I checked into the Catalyst again not expecting them to have kept my belongings, however, two years later not only had they kept my belongings in mint condition and they returned them back to me. A big thank you to everyone at the Catalyst, thank you for being trustworthy and providing impeccable customer service and support. I can not recommend you enough!!

I had the best time just relaxing at the hotel . The staff were very friendly and because it was my birthday they upgraded my room and gave me free breakfast . I had an amazing time and I can’t wait to go back . Room services was also really great and the views were amazing .

This is a great hotel , in a good location. The check in was smooth, room service is a bit slow though. House keeping is excellent, I like them so much . The facility is great but I didn’t like the pool area , is always packed with so many people. Some of them weren’t even guest at the hotel . Which make it a bit unsafe to leave your belonging just lying around. I mean you have to pack up everything every time you go to the loo. The pool area had no space to sit and chill on especially in the afternoon. The bar takes a bit long to prepare drinks . The waitress/waiter were amazing. I just didn’t like the check out time . 10 am it’s too early and they weren’t keen on extending with just one hour . I don’t think I’ll book again . Safety issues. If other people didn’t have that much access to the hotel I wouldn’t mind staying there again.

This was our second time staying at this hotel because it’s so conveniently located, and we had another wonderful experience. The staff was incredibly friendly and made us feel welcome from the moment we arrived. Our room was spotless and well-maintained, creating a comfortable atmosphere for our stay. The beds were especially cozy, ensuring a good night's sleep. One of the highlights is still the complimentary shuttle service to and from the airport, which runs every 15 minutes and is very punctual. It made our travel to the airport hassle-free. Breakfast was delicious, with a great variety of options. Overall, we had a great stay and would highly recommend this hotel for its cleanliness, comfort, and attentive staff.

The location is spectacular. The rooms are good value for money. I liked my stay a lot. The only thing is if you’re booked into a room further away, you must know that if it is raining you have to walk outside and to the entrance to fetch your food orders or get your uber — only downside.

I had a wonderful stay at this hotel. The room was clean, spacious, and beautifully maintained, with a comfortable bed that provided a great night’s sleep. The atmosphere was peaceful, and the modern furnishings created a relaxing environment. The bathroom was spotless and well-equipped, with everything needed for a comfortable stay. The room amenities were excellent, including reliable Wi-Fi, good lighting, and a pleasant view. The housekeeping service was efficient, and the staff were friendly, professional, and always willing to assist. Overall, my experience was very satisfying. The combination of comfort, cleanliness, and excellent service made my stay enjoyable. I would gladly recommend this hotel to anyone looking for a comfortable and relaxing place to stay.

Phenomenal experience here at Hyatt House in Sandton! Set in the suburbs of Johannesburg, this hotel provides a safe and tranquil environment. Rooms were super comfortable and had an apartment sort of setup with a stove, microwave, and mini fridge. In addition, the staff here are absolutely INCREDIBLE. I honestly cannot thank them enough. They are super kind and will make sure you have a great stay in Johannesburg. From the front desk to the breakfast staff, everyone was amazing, and I am looking forward to returning back to Joburg one day.

After a long day I was getting ready to have a hot bubble bath only to find out that there was no hot water. The maintenance staff came to check and casually told me to wait 40 minutes for the water to heat up. It was so late and I was so tired. We ended up having to move to a different room with hot water, only to find out later that night that there were monkeys on the roof making so much noise throughout the night and there was very loud music going into the night from a neighboring property. Safe to say we didn't get much sleep. Not to mention the food we ordered from the restaurant was horrible, the fish was not fresh and the chips were undercooked. The salad was also terrible. We didn't even bother to stay for breakfast after it had taken more than an hour to get someone to fix the broken hair dryer and deliver my pillow which I had left in the previous room. The staff clearly do not care. Our spa treatments were also not that great. I'm quite disappointed as I've heard such good things about this place and I won't be returning. The location is great but for the price I don't think its worth it.

Overall, it was decent. However, some of the older Black staff members showed significant discrimination towards Chinese guests, and their attitude was very poor, despite me leaving a R50 housekeeping tip every day. In contrast, the younger Black staff were very friendly and enthusiastic towards Chinese people, and I'd often give them a few US dollars as a tip. There was a young Black woman at the front desk who seemed like a junior supervisor, and a handsome young intern. The round-faced one was particularly warm. I even prepared Christmas gifts for them, but unfortunately, they seemed to be on vacation those two days, so I gave the gifts to the cleaning staff as a checkout present instead. I wasn't very happy with the room assignment; my window faced a connecting corridor platform. The day after I checked out, there was a shooting and robbery incident on the hotel's doorstep platform, where two white women were robbed and shot. It's still a bit dangerous there.